We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
-
Decision Reference DRN-4369677
27 Nov 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4369677 The complaint Mr J has complained about the poor service he received when he made a claim under his car insurance policy with Advantage Insurance Company Limited What happened Mr J made a claim to his insurer, Advantage for damage to his car on 13 December 2022. Advantage arran... (2 pages)View decision -
Decision Reference DRN-4238284
27 Nov 2023 Home Retail Group Card Services Limited UpheldConsumer CreditDRN-4238284 The complaint Mr H complains that Home Retail Group Card Services Limited, trading as Argos Card (“Argos”) were unfair to charge him interest and report adverse information to his credit file. He says they failed to tell him a Buy Now Pay Later (BNPL) transaction was falling du... (2 pages)View decision -
Decision Reference DRN-4027898
27 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4027898 The complaint Mr M complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (40 pages)View decision -
Decision Reference DRN-4438845
27 Nov 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4438845 The complaint Miss P complains that Royal & Sun Alliance Insurance Limited (“RSA”) declined a claim she made under her landlord insurance policy. Reference to RSA includes its agents and representatives. What happened As the circumstances of this complaint aren’t in dispute... (3 pages)View decision -
Decision Reference DRN-4405480
27 Nov 2023 Handelsbanken plc UpheldMortgagesDRN-4405480 The complaint Miss H and Mr S complain that Handelsbanken plc (HB) didn’t allow them to capitalise their mortgage arrears, which arose during a period of forbearance. Nor did it allow them to apply for a fixed rate mortgage product, and it put them under pressure to sell their ... (3 pages)View decision -
Decision Reference DRN-4066442
27 Nov 2023 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-4066442 The complaint Mr P complains about how PayPal (Europe) Sarl et Cie SCA dealt with his claims to refund two payments under its buyer protection policy, and also complains about how difficult it was for him to make further claims about other payments. What happened For a period o... (5 pages)View decision -
Decision Reference DRN-3990831
27 Nov 2023 CST Wealth Management Limited UpheldPensions and AnnuitiesDRN-3990831 The complaint Mr W has complained that CST Wealth Management Limited (CST) gave him unsuitable advice to transfer his defined benefits from his occupational pension scheme (OPS) – the British Steel Pension Scheme (BSPS) – to a Self Invested Personal Pension (SIPP). What happene... (8 pages)View decision -
Decision Reference DRN-4480442
27 Nov 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4480442 The complaint Mr G complained that Westerby Trustee Services Limited (Westerby) didn’t do what it ought to have done when it accepted his Self-Invested Personal Pension (SIPP) application. He says Westerby are liable in respect of the loss of pension funds that were then transf... (44 pages)View decision -
Decision Reference DRN-4416538
27 Nov 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4416538 The complaint Mr E has complained about how Royal & Sun Alliance Insurance Limited (RSA) dealt with a claim under a home emergency policy. What happened Mr E contacted RSA to send an engineer when the stop tap leaked at his property causing a large amount of water to leak f... (2 pages)View decision -
Decision Reference DRN-4438041
27 Nov 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4438041 The complaint Mr C has complained about the price charged by Great Lakes Insurance SE to renew his pet insurance policy. What happened When Mr C took out a lifetime insurance policy for his dog with Great Lakes in March 2022, the premium was £29.47 a month. He says he was told ... (3 pages)View decision
