We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-3553706
27 Nov 2023 NTM Financial Services Ltd UpheldPensions and AnnuitiesDRN-3553706 The complaint Mr K complains about the advice given by NTM Financial Services Ltd (‘NTM’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme with British Steel (‘BSPS’) to a personal pension arrangement. He says the advice was unsuitable for hi... (7 pages)View decision -
Decision Reference DRN-4450942
27 Nov 2023 CASLP Ltd UpheldInsuranceDRN-4450942 The complaint Mr H has complained that he was mis-sold unit linked whole of life policies, by a predecessor scheme of CASLP Ltd. Mr H is being represented with this complaint by a claims management company (CMC). What happened Mr H took out four unit-linked whole-of-life polici... (3 pages)View decision -
Decision Reference DRN-4164858
27 Nov 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4164858 The complaint O, a limited company complains that HSBC UK Bank Plc unfairly blocked and closed its account. O also says HSBC delayed releasing its closing balance. O is represented by its director, Mr V. What happened O had an account with HSBC, which was opened in 2017. In Oct... (3 pages)View decision -
Decision Reference DRN-4478891
27 Nov 2023 Aviva Equity Release UK Limited UpheldMortgagesDRN-4478891 The complaint This complaint’s about an equity release mortgage that Mrs and Mr B held until recently with Aviva Equity Release UK Limited. They took it out in 2015, took further advances from time to time, and then applied to “port” – that is, move the debt over to a new mortg... (5 pages)View decision -
Decision Reference DRN-4478817
27 Nov 2023 Skipton Building Society UpheldMortgagesDRN-4478817 The complaint Mr S and Mrs B have complained that Skipton Building Society (SBS) discriminated against Mr S on the grounds of age by refusing him term extension on a buy-to-let (BTL) mortgage that ran beyond his 86 th birthday. To settle the complaint, Mr S and Mrs B want SBS t... (4 pages)View decision -
Decision Reference DRN-4475245
27 Nov 2023 Next Retail Limited UpheldConsumer CreditDRN-4475245 The complaint and what happened In January 2002 Next approved a catalogue shopping account for Mrs M. Over the years, the credit limit on the account has fluctuated, some of the detail of which I will set out in the following section of this decision. It would appear that the a... (3 pages)View decision -
Decision Reference DRN-4296268
27 Nov 2023 Tesco Underwriting Limited UpheldInsuranceDRN-4296268 The complaint Mr and Mrs W have complained about Tesco Underwriting Limited. They are not happy about the way a claim under their building insurance was dealt with and the delays involved. What happened Mr and Mrs W made a claim under their building insurance policy, and they h... (2 pages)View decision -
Decision Reference DRN-4332959
27 Nov 2023 Stagemount Limited UpheldConsumer CreditDRN-4332959 Complaint Mr V has complained about high-cost short-term credit instalment loans he took out with Stagemount Limited (trading as “Quidmarket”). He says Quidmarket lent to him at a time when he was already in severe debt with other loans, credit cards and way behind on his prior... (4 pages)View decision -
Decision Reference DRN-4372079
26 Nov 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4372079 The complaint Mr L complains that Wise Payments Limited (“Wise”) won’t refund payments that he says he didn’t authorise. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Mr L says that a numbe... (4 pages)View decision -
Decision Reference DRN-4298776
26 Nov 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-4298776 The complaint Mr W complains Startline Motor Finance Limited (Startline) haven’t fairly applied his partial early settlement payments to his car finance agreement. He believes he has lost out financially as a result. What happened In October 2021, Mr W ... (4 pages)View decision
