We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4898177
9 Jul 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4898177 The complaint Mr D complains that HSBC UK Bank Plc (‘HSBC’) closed some of his accounts and didn’t give him a reason why. He also wants access to all the personal data it holds about him. What happened Mr D had a number of accounts with HSBC for many years. In June 2023 HSBC w... (4 pages)View decision -
Decision Reference DRN-4573359
9 Jul 2024 Ocaso SA, Compania de Seguros y Reaseguros UpheldInsuranceDRN-4573359 The complaint Mr B complains about Ocaso SA, Compania de Seguros y Reaseguros’ handling of a claim he made after an escape of water at his home. What happened Mr B has been represented in making this complaint. For ease of reference, I’ll refer to any communications as being fr... (4 pages)View decision -
Decision Reference DRN-4897132
9 Jul 2024 Charteris Treasury Portfolio Managers Limited UpheldPensions and AnnuitiesDRN-4897132 The complaint Mr C says Charteris Treasury Portfolio Managers Limited (Charteris) is responsible for a delay in the switch of funds from his Self-invested Personal Pension (SIPP) to a different pension provider. He says this caused him financial detriment and distress. What hap... (4 pages)View decision -
Decision Reference DRN-4895087
9 Jul 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4895087 The complaint Mrs N is unhappy with how Tesco Personal Finance PLC trading as Tesco Bank (TB) handled her request for help under Section 75 of the Consumer Credit Act 1974. What happened In March 2022 Mrs N used her TB credit card to pay for a cruise for her and her family thro... (3 pages)View decision -
Decision Reference DRN-4878307
9 Jul 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4878307 The complaint Mrs M complains that Clydesdale Bank Plc trading as Virgin Money hasn’t done enough to assist her in recovering money she paid to a third party supplier using her credit card. What happened Mrs M is a sole trader who runs a clothing retail business. She used her V... (3 pages)View decision -
Decision Reference DRN-4890184
9 Jul 2024 London and Country Mortgages Ltd UpheldMortgagesDRN-4890184 The complaint Mrs and Mr J complain that London and Country Mortgages Ltd (L&C), failed to provide suitable advice when recommending a mortgage for their new home. What happened I set out a brief summary of this complaint to both sides in February 2024 when I issued a provi... (6 pages)View decision -
Decision Reference DRN-4828398
9 Jul 2024 Barclays Bank UK PLC UpheldConsumer CreditDRN-4828398 The complaint Mr B complains that despite being informed that he was pre-approved for a loan with Barclays Bank UK PLC, his application was declined. What happened On 28 December 2023 Mr B applied for a loan of £16,000 using his Barclays app. Despite him having pre-approved lim... (2 pages)View decision -
Decision Reference DRN-4743327
9 Jul 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4743327 The complaint A company which I’ll refer to as O complains that Wise Payments Limited (‘Wise’) hasn’t reimbursed the funds O lost as a result of a scam. Mr S, who is a director of O, brings this complaint on O’s behalf. What happened O’s office manager was trying to pay a VAT b... (4 pages)View decision -
Decision Reference DRN-4893651
9 Jul 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4893651 The complaint Mr X complains that London & Colonial Services Limited (‘L&C’) didn’t undertake sufficient due diligence on a regulated advisory firm who I will refer to as ‘Firm A’ – Firm A advised Mr X to transfer his previous pension plan to a L&C self-invested per... (46 pages)View decision -
Decision Reference DRN-4794178
9 Jul 2024 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4794178 The complaint Mr K complains that he wasn’t sent his monthly account statement and needed to chase Advanced Payment Solutions Limited trading as Cashplus Bank on several occasions. What happened The details of this complaint are well known to both parties. So I won’t repeat the... (2 pages)View decision