We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130193 results
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Decision Reference DRN-5026181
19 Sep 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-5026181 The complaint Mrs F complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided her with loans without properly checking her finances. Mrs F has also said that she’s now had to stop working following treatment for cancer and she doesn’t thin... (7 pages)View decision -
Decision Reference DRN-5030541
19 Sep 2024 Santander UK Plc UpheldBanking and PaymentsDRN-5030541 The complaint Mr H complains that he was discriminated against on the grounds of his race during a branch visit at Santander UK Plc. What happened Mr H says he visited a branch of Santander to pay cash into an account via an Automated Teller Machine (ATM), but he was unable ... (5 pages)View decision -
Decision Reference DRN-5030216
19 Sep 2024 Tesco Underwriting Limited UpheldInsuranceDRN-5030216 The complaint Mr W has complained about the amount Tesco Underwriting Limited offered him in settlement of his claim under his motor Insurance policy after his vehicle was damaged. Mr W also complained about the fact the upgraded courtesy car that Tesco arranged for him was ... (4 pages)View decision -
Decision Reference DRN-5025905
19 Sep 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5025905 The complaint Mr A complains that Nationwide Building Society declined a card payment he tried to make, and they did not provide the reasonable adjustment he asked them for. What happened Mr A says that on 28 March 2024 he raised a formal complaint against Nationwide. This w... (5 pages)View decision -
Decision Reference DRN-5030455
19 Sep 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5030455 The complaint Mr and Mrs S complain that Monzo Bank Ltd won’t refund the money they lost when they were the victims of a scam. What happened In August 2023, Mr S received a phone call from someone who said they worked for Monzo and told him fraudulent payments had been atte... (8 pages)View decision -
Decision Reference DRN-5030424
19 Sep 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5030424 The complaint Mr S complains Liverpool Victoria Insurance Company Limited (LV) unfairly dealt with his claim on his motor insurance policy and caused delays with repairs. There are several parties and representatives of LV involved throughout the complaint but for the purpo... (3 pages)View decision -
Decision Reference DRN-5030422
19 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5030422 The complaint Mr G complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In May 2023, Mr G received a text message and then a phone call from someone who said they worked for an online marketplace. They told him his accoun... (9 pages)View decision -
Decision Reference DRN-5005819
18 Sep 2024 Bank of Scotland Plc UpheldConsumer CreditDRN-5005819 The complaint Mr S complains that Bank of Scotland plc, trading as Halifax, won’t remove the default that it has recorded on his credit file. What happened Mr S entered into a fixed sum loan agreement with Halifax in November 2021 for a loan of £24,363 and he agreed to make ... (3 pages)View decision -
Decision Reference DRN-5028334
18 Sep 2024 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-5028334 The complaint Mr L complains that The Co-operative Bank plc won’t refund to him the money that he paid for some flights. What happened Mr L was buying some flights online in April 2024. He entered his Co-op Bank credit card details to pay for them and he was asked to verify ... (3 pages)View decision -
Decision Reference DRN-5029842
18 Sep 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5029842 The complaint Mr R’s unhappy that Creation Consumer Finance Ltd hasn’t accepted responsibility for a claim he’s made against it under the connected lender liability provisions of section 75 of the Consumer Credit Act 1974 (“section 75”). Background I recently issued my prov... (3 pages)View decision