We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-4478573
26 Nov 2023 True Potential Wealth Management LLP UpheldPensions and AnnuitiesDRN-4478573 The complaint Mr G complains True Potential Wealth Management LLP unreasonably delayed informing him it was declining to advise on the transfer of his defined benefit pension, meaning he lost out on a higher transfer value, which caused a financial loss. What happened Mr G had ... (9 pages)View decision -
Decision Reference DRN-4478297
25 Nov 2023 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-4478297 The complaint Mr E has complained about the quality of a van he acquired under a hire purchase agreement with MI Vehicle Finance Limited (MIVF). What happened The circumstances of the complaint are well known to the parties, so I won’t go over everything again in detail. But, i... (6 pages)View decision -
Decision Reference DRN-3874400
25 Nov 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3874400 The complaint Mr M complains about the suitability of the advice provided by Inspirational Financial Management Ltd (“IFM”) in November 2017 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”). Mr M i... (13 pages)View decision -
Decision Reference DRN-4275298
25 Nov 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4275298 The complaint Mr F complains about the quality of a car supplied to him by BMW Financial Services(GB) Limited trading as MINI Financial Services (“BMWFS”) under a hire purchase agreement. What happened In June 2021 Mr F entered into an agreement with BMWFS for a used car costin... (3 pages)View decision -
Decision Reference DRN-4478037
25 Nov 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4478037 The complaint Mr K complains that Lloyds Bank PLC (“Lloyds”) won’t refund around £40,000 he lost to an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Mr K fell victim to an ... (4 pages)View decision -
Decision Reference DRN-4143747
25 Nov 2023 Hiscox Insurance Company Limited UpheldInsuranceDRN-4143747 The complaint Mr and Mrs K are complaining that they have had to pay for repairs to pipework which they wouldn’t have had to had Hiscox Insurance Company Limited installed a “LeakBot” as agreed in a previous claim they made on their commercial property insurance policy. Mr K ha... (3 pages)View decision -
Decision Reference DRN-4316616
24 Nov 2023 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4316616 The complaint Ms M complains that Santander Consumer (UK) Plc irresponsibly approved a fixed sum loan agreement for her that she couldn’t afford. She also complains about how they treated her when she fell into financial difficulty. What happened In March 2016 Ms M entered into... (6 pages)View decision -
Decision Reference DRN-4018134
24 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4018134 The complaint Mr C complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in an investment portfolio. He wants Options to put... (40 pages)View decision -
Decision Reference DRN-4372878
24 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4372878 The complaint Mr H complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In early 2013, Mr H says he was initially... (41 pages)View decision -
Decision Reference DRN-4438626
24 Nov 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4438626 The complaint Mr M complains the settlement payment Admiral Insurance (Gibraltar) Limited (“Admiral”) did not offer a fair market value for his car after it was declared a total loss. What happened Mr M has comprehensive motor insurance with Admiral. The policy began on 9 March... (3 pages)View decision
