We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-4275536
24 Nov 2023 Home Retail Group Card Services Limited UpheldConsumer CreditDRN-4275536 The complaint Ms P complains that she is no longer able to use her store card issued by Home Retail Group Card Services Limited trading as Argos Card Services (“Argos”). What happened Ms P opened an account with Argos in 2004 and was given a store card to use. In October 2022, ... (2 pages)View decision -
Decision Reference DRN-4316514
24 Nov 2023 Society of Lloyd's UpheldInsuranceDRN-4316514 The complaint A limited company that I will refer to as C complains about the handling of its business interruption insurance claim, made as a result of the COVID-19 pandemic, by Society of Lloyd's. What happened The following is intended only as a brief summary of events.... (5 pages)View decision -
Decision Reference DRN-3941024
24 Nov 2023 CST Wealth Management Limited UpheldPensions and AnnuitiesDRN-3941024 The complaint Mr C has complained that CST Wealth Management Limited (CST) gave him unsuitable advice to transfer his defined benefits from his occupational pension scheme (OPS) – the British Steel Pension Scheme (BSPS) – to a Self Invested Personal Pension (SIPP). What happene... (9 pages)View decision -
Decision Reference DRN-4368424
24 Nov 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4368424 The complaint Mr A complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a scam. What happened In early 2023, Mr A was looking for work and had applied for a number of jobs through a number of recruitment companies. He then received a message vi... (5 pages)View decision -
Decision Reference DRN-4254136
24 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4254136 The complaint Mr E complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (41 pages)View decision -
Decision Reference DRN-4474924
24 Nov 2023 Evelyn Partners Investment Management Services Limited UpheldInvestmentsDRN-4474924 The complaint Dr R, on behalf of the R Trust, complains about the lack of information about corporate actions received from Evelyn Partners Investment Management Services Limited regarding the Trust’s investments. What happened In 2020 the R Trust opened a general investment ac... (3 pages)View decision -
Decision Reference DRN-4463288
24 Nov 2023 Premium Credit Limited UpheldConsumer CreditDRN-4463288 The complaint R complains that Premium Credit Limited, who I’ll call Premium Credit, took two payments towards his running credit agreement in the same month when they merely wanted to change the payment date. What happened I issued my provisional decision on this complaint in ... (2 pages)View decision -
Decision Reference DRN-4475716
24 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4475716 The complaint Mr M complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (44 pages)View decision -
Decision Reference DRN-4189911
24 Nov 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4189911 The complaint Mr I complains National Westminster Bank Plc (“NatWest”) restricted and closed his bank accounts causing him significant distress and inconvenience. What happened This complaint doesn’t deal with a business account for which Mr I is a director of a limited company... (3 pages)View decision -
Decision Reference DRN-4323250
24 Nov 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4323250 The complaint Mr B complains about the service he’s received from Monzo Bank Ltd since he tried to make a partial account switch. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary: ... (3 pages)View decision
