We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4870907
8 Jul 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4870907 The complaint Miss C complains about how Admiral Insurance (Gibraltar) Limited handled a claim made on her motor insurance policy. She wants her car repaired. What happened Miss C’s car was damaged in an accident, and she made a claim on her policy. Admiral took the car for rep... (3 pages)View decision -
Decision Reference DRN-4893783
8 Jul 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4893783 The complaint Miss M complains about Accredited Insurance (Europe) Ltd’s handling of a claim made under her home insurance policy and their subsequent decision to void her policy and decline the claim. What happened The background to this complaint is complex but it’s well know... (11 pages)View decision -
Decision Reference DRN-4849237
8 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4849237 The complaint Mr B is unhappy that Monzo Bank Ltd applied a Cifas marker against his name. He wants the marker removed. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. Mr B received two payments into h... (4 pages)View decision -
Decision Reference DRN-4856323
8 Jul 2024 Covea Insurance plc UpheldInsuranceDRN-4856323 The complaint Mr K complains that Covea Insurance plc unfairly handled a claim on his motor insurance policy. Part of this complaint concerns the actions of agents for which Covea is responsible. Any reference to Covea includes its agents. What happened Mr K held a motor insura... (4 pages)View decision -
Decision Reference DRN-4758108
8 Jul 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4758108 The complaint Mr S complains that Santander UK Plc rejected his application for a credit card account. What happened Mr S applied for a credit card with Santander. He completed the eligibility checker and was given an indication that he met the criteria. Mr S also checked his c... (2 pages)View decision -
Decision Reference DRN-4895966
8 Jul 2024 Equiniti Financial Services Limited UpheldInvestmentsDRN-4895966 The complaint Mrs F complains that Equiniti Financial Services Limited (‘EFSL’) sent her a cheque for the proceeds of the sale of some shares in her previous married name despite her informing it of her name change and sending it the necessary documents to act many years ago. M... (7 pages)View decision -
Decision Reference DRN-4895379
8 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4895379 The complaint Ms C complains Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) failed to undertake effective due diligence and accepted her application for a Self- Invested Personal Pension (‘SIPP’) and subsequent investment in an overseas property- ... (31 pages)View decision -
Decision Reference DRN-4886772
8 Jul 2024 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4886772 The complaint Mr G complains that BMW Financial Services (GB) Limited trading as Alphera Financial Services (“Alphera”) has treated him unfairly by requesting a payment for the impaired value of a car supplied under a hire purchase agreement he had voluntarily terminated. What ... (4 pages)View decision -
Decision Reference DRN-4602852
8 Jul 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4602852 The complaint Mr M complains that Clydesdale Bank Plc trading as Virgin Money won’t pay for repairs for goods he purchased using his Virgin Money credit card. He brings his complaint under section 75 of the Consumer Credit Act 1974 (“section 75”). What happened In February 2022... (4 pages)View decision -
Decision Reference DRN-4895756
8 Jul 2024 Go Car Credit Limited UpheldConsumer CreditDRN-4895756 The complaint Miss G complains about the quality of a car supplied by Go Car Credit Limited (‘GCC’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my informal remit. Miss G took out a hi... (5 pages)View decision