We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130193 results
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Decision Reference DRN-5027808
18 Sep 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5027808 The complaint Mrs T complains Bank of Scotland plc trading as Birmingham Midshires (BM Savings) delayed an Individual Savings Account (ISA) transfer request. What happened Mrs T instructed Birmingham Midshires (BM) to transfer her ISA to another ISA provider in August 2023.... (3 pages)View decision -
Decision Reference DRN-5027917
18 Sep 2024 Ageas Insurance Limited UpheldInsuranceDRN-5027917 The complaint Mr S is unhappy that Ageas Insurance Limited is seeking to proportionately reduce the settlement he’s due for a fire damage claim he made on his buildings insurance policy. What happened There has been extensive background to this complaint as the claim has be... (6 pages)View decision -
Decision Reference DRN-4242999
18 Sep 2024 Novia Financial Plc UpheldPensions and AnnuitiesDRN-4242999 The complaint Mr B complains that Novia Financial Plc (“Novia”) negligently allowed a transfer of his pension funds into a Self-Invested Personal Pension (‘SIPP’) for the purposes of investment. Mr B also alleges that Novia negligently allowed the investment of his pension m... (33 pages)View decision -
Decision Reference DRN-5026714
18 Sep 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5026714 The complaint Mrs K complains about the service she received from Barclays Bank UK PLC (“Barclays”) when it applied a block to her account following an attempt by her to make a transfer of £1,700 from her account to an individual and the service she received in branch when a... (5 pages)View decision -
Decision Reference DRN-4999439
18 Sep 2024 Allianz Insurance Plc UpheldInsuranceDRN-4999439 The complaint Mr S complains about Allianz Insurance Plc’s settlement of a claim made under his property owner’s insurance policy. What happened The background to this complaint is well known to both parties, so I’ll provide only a brief summary here. Mr S has a property own... (6 pages)View decision -
Decision Reference DRN-5028612
18 Sep 2024 Domestic & General Insurance Plc UpheldInsuranceDRN-5028612 The complaint Ms B has complained about the premiums charged by Domestic & General Insurance Plc (“D&G”) in relation an appliance insurance policy. What happened The circumstances aren’t in dispute, so I’ll summarise the main points: In 2002, Ms B took out an ins... (3 pages)View decision -
Decision Reference DRN-5025499
18 Sep 2024 QIC Europe Ltd UpheldInsuranceDRN-5025499 The complaint Mr G complains about the way that QIC Europe Ltd has handled an escape of water claim he made on a home insurance policy. All references to QIC include the actions of the policy administrators working on its behalf. What happened The background to this complain... (5 pages)View decision -
Decision Reference DRN-4968260
18 Sep 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4968260 The complaint This complaint is about a buy-to-let (BTL) mortgage Mr V held until recently with Barclays Bank UK PLC. The core of the complaint is that monthly payments Mr V made to the mortgage weren’t correctly credited to the account, leading to adverse reporting on Mr V’... (7 pages)View decision -
Decision Reference DRN-4720907
18 Sep 2024 Kroo Bank Ltd UpheldBanking and PaymentsDRN-4720907 The complaint Ms C complains about the service she received from Kroo Bank Ltd (“Kroo”) when she reported to it that her ex-partner was making payments to her and using its platform to send her messages and harass her resulting in her suffering severe anxiety. What happened ... (3 pages)View decision -
Decision Reference DRN-4410638
18 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4410638 The complaint and what happened Ms S complains Revolut won’t reimburse money she lost to an investment scam. The background to this complaint is well known to both parties, so I will only send out the key points of what happened and focus on giving reasons for my decision. ... (5 pages)View decision