We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130193 results
-
Decision Reference DRN-4938432
18 Sep 2024 Halifax Share Dealing Limited UpheldInvestmentsDRN-4938432 The complaint Ms W complains Halifax Share Dealing Limited delayed transferring funds from her ISA across to a new provider. What happened Ms W had an ISA with HSDL. She approached a new ISA provider to begin the process of encashing her investments with HSDL and transferri... (4 pages)View decision -
Decision Reference DRN-4817083
18 Sep 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4817083 The complaint Mr R complains about the quality of a car supplied to him via hire purchase by N.I.I.B. Group Limited trading as Northridge Finance (‘NF’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them h... (5 pages)View decision -
Decision Reference DRN-4998020
18 Sep 2024 Alwyn Insurance Company Limited UpheldInsuranceDRN-4998020 The complaint Mr B has complained about the way Alwyn Insurance Company Limited (Alwyn) handled a repair, following a claim he made under his home emergency insurance policy with them. What happened Mr B made a claim under his home emergency policy following what he said was... (3 pages)View decision -
Decision Reference DRN-4813691
18 Sep 2024 One Call Insurance Services Limited UpheldInsuranceDRN-4813691 The complaint Mrs M has complained that the broker, One Call Insurance Services Limited (OCISL) did not make it clear enough that it doesn’t deal with claims. She is unhappy that incorrect information on their internal claims portal for an incident in September 2023 was reco... (3 pages)View decision -
Decision Reference DRN-5025436
18 Sep 2024 The Royal Bank of Scotland Plc UpheldMortgagesDRN-5025436 The complaint Ms N complains that The Royal Bank of Scotland Plc (“RBS”) didn’t tell her when it doubled the overpayment allowance on her mortgage, to 20% of the outstanding debt per year. Ms N said she missed the chance to pay extra to the more expensive part of her mortgag... (3 pages)View decision -
Decision Reference DRN-4836079
18 Sep 2024 Sabre Insurance Company Limited UpheldInsuranceDRN-4836079 The complaint Mrs S has complained about the premium the insurer Sabre Insurance Company Limited offered to renew her car insurance policy through a broker. What happened Mrs S bought a car insurance policy through a broker. The renewal date for Mrs S’s policy was 2 January ... (2 pages)View decision -
Decision Reference DRN-5026966
18 Sep 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5026966 The complaint Mrs H complains about a credit agreement she took out with Creation Consumer Finance Ltd in relation to some home energy improvements. More specifically, that Creation did not accept her claims under s.75 and s.140A of the Consumer Credit Act. What happened In ... (9 pages)View decision -
Decision Reference DRN-5026953
18 Sep 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5026953 The complaint Mr H complains about a credit agreement he took out with Creation Consumer Finance Ltd in relation to some home energy improvements. More specifically, that Creation did not accept his claims under s.75 and s.140A of the Consumer Credit Act. What happened In Ju... (9 pages)View decision -
Decision Reference DRN-5026935
18 Sep 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5026935 The complaint Mr M complains about a credit agreement he took out with Creation Consumer Finance Ltd in relation to some home energy improvements. More specifically, that Creation did not accept his claims under s.75 and s.140A of the Consumer Credit Act. What happened In Ju... (8 pages)View decision -
Decision Reference DRN-4950563
17 Sep 2024 Vitality Life Limited UpheldInsuranceDRN-4950563 The complaint Miss B has complained about the service received by Vitality Life Limited trading as Vitality Life regarding her life and critical illness policy. What happened Miss B had a life and critical illness policy with Vitality Life from 2018. The policy lapsed in 202... (2 pages)View decision