We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130193 results
-
Decision Reference DRN-5026824
17 Sep 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5026824 The complaint Mr E complains that Barclays Bank UK Plc unreasonably closed his accounts and withheld his funds from him. He’d like to be adequately compensated for this. What happened The background to this complaint is well known to both parties and largely not in dispute, ... (5 pages)View decision -
Decision Reference DRN-5027275
17 Sep 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5027275 The complaint In summary, Miss T complains that a car purchased under a conditional sale agreement provided by Moneybarn No. 1 Limited, had various defects. Although the finance agreement was unwound and the car returned, Miss T is unhappy that deductions were made from the ... (5 pages)View decision -
Decision Reference DRN-5015578
17 Sep 2024 Landmark Mortgages Limited UpheldMortgagesDRN-5015578 The complaint Mrs B complains that Landmark Mortgages Limited treated her unfairly. She says it agreed payment concessions with the joint party to the mortgage without her consent. It didn’t agree a permanent switch to interest only payments. And it pressured her to sell her... (6 pages)View decision -
Decision Reference DRN-5000419
17 Sep 2024 MBNA Limited UpheldBanking and PaymentsDRN-5000419 The complaint Mr M complains that MBNA Limited lent to him in an irresponsible manner. What happened Mr M has held two credit cards with MBNA. The first card (account number ending 0765) was opened in November 2018 with an initial credit limit of £5,600. The credit limit was... (4 pages)View decision -
Decision Reference DRN-4932694
17 Sep 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4932694 The complaint Mr H complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money he lost when he fell victim to a scam. What happened Mr H says that he was actively looking for a motorhome and saw an advert on an online marketplace. He was interested in the motorhome and c... (3 pages)View decision -
Decision Reference DRN-5027131
17 Sep 2024 Shop Direct Finance Company Limited UpheldConsumer CreditDRN-5027131 The complaint Mr F complains that Shop Direct Finance Company Limited trading as Very (‘Shop Direct’) lent to him irresponsibly when they provided him with a catalogue shopping account and later credit limit increases which he says he couldn’t afford. Mr F brought this comp... (6 pages)View decision -
Decision Reference DRN-4960644
17 Sep 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4960644 The complaint Mr B complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In early 2013, Mr B was approached by ... (43 pages)View decision -
Decision Reference DRN-5023691
17 Sep 2024 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-5023691 The complaint Mrs W complains that Sainsbury's Bank Plc didn’t agree to write off her debt and handled her request poorly. What happened Mrs W has a credit card account with Sainsbury’s and in January 2023 she contacted the bank to inform it of her medical condition and... (3 pages)View decision -
Decision Reference DRN-4976032
17 Sep 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4976032 The complaint Mr V complains that Admiral Insurance (Gibraltar) Limited has failed to settle a claim on his motor insurance policy correctly and not paid the fair market value for his car. What happened Mr V’s car was written off following a non-fault accident. Admiral paid ... (3 pages)View decision -
Decision Reference DRN-5026925
17 Sep 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5026925 The complaint Mr and Mrs M are unhappy that Lloyds Bank PLC (“Lloyds”) has not refunded payments they made from their account after Mr M was the victim of a safe account scam. What happened The details are well known to both parties and were set out in the investigator’s vie... (4 pages)View decision