We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
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Decision Reference DRN-4319752
24 Nov 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4319752 The complaint Mr P has complained about Advantage Insurance Company Limited. He isn’t happy about the way it dealt with a claim under his motor insurance policy. For ease of reading any reference to Advantage includes its agents and although Mr P’s complaint has been advanced b... (2 pages)View decision -
Decision Reference DRN-4455245
24 Nov 2023 HSBC UK Bank Plc UpheldConsumer CreditDRN-4455245 Complaint Miss L has complained that HSBC UK Bank Plc (“HSBC”) unfairly provided her with personal loans. She says that HSBC shouldn’t have lent her so much money as it ought to have seen that this was irresponsible lending. Background HSBC initially provided Miss L with a loan... (8 pages)View decision -
Decision Reference DRN-4298775
24 Nov 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4298775 The complaint Miss A complains that Monzo Bank Ltd won’t refund the money she lost when she was the victim of a scam. What happened In late 2022, Miss A was looking for work and had applied for a number of jobs. She then received a text message from someone who said they worked... (5 pages)View decision -
Decision Reference DRN-4040798
23 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4040798 The complaint Mr T complains that Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions) accepted his application for a self-invested personal pension (SIPP). He says, it shouldn’t have accepted business from Caledonian International Associates (‘Caledonian’) - ... (41 pages)View decision -
Decision Reference DRN-4013466
23 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4013466 The complaint Mr D complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (42 pages)View decision -
Decision Reference DRN-3970657
23 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3970657 The complaint Mr B complains Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) shouldn’t have accepted a transfer of his defined benefits occupational pension scheme into a self-invested personal pension (‘SIPP’) via an introduction made by Caledonia... (43 pages)View decision -
Decision Reference DRN-4448525
23 Nov 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4448525 The complaint Mr B complains Creation Consumer Finance Ltd (“Creation”) hasn’t dealt fairly with a claim he brought under section 75 of the Consumer Credit Act 1974 (“CCA”) in respect of some home improvement works. What happened I issued a provisional decision on this case on ... (5 pages)View decision -
Decision Reference DRN-4473958
23 Nov 2023 esure Insurance Limited UpheldInsuranceDRN-4473958 The complaint Mr L has complained that esure Insurance Limited has turned down his claim under his car insurance policy for the theft of his car. What happened Mr L made a claim on 20 October 2022 following the theft of his car, which he said took place between 14 and 19 Octobe... (7 pages)View decision -
Decision Reference DRN-4030412
23 Nov 2023 Omni Capital Retail Finance Limited UpheldConsumer CreditDRN-4030412 The complaint Mr K complains that Omni Capital Retail Finance Limited (“Omni”), has rejected the claim he made under sections 75 and 140 and of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system, hot water controller and voltage optimiser (“the system”... (4 pages)View decision -
Decision Reference DRN-4365733
23 Nov 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4365733 The complaint Mr L complains that HSBC UK Bank Plc (“HSBC”) didn’t provide him with requested information and so, he says this resulted in him losing an appeal in court. What happened In June 2019, Mr L paid a company I’ll call “S” to provide a training course to him. Payments ... (4 pages)View decision
