We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4706387
25 Mar 2024 QIC Europe Ltd UpheldInsuranceDRN-4706387 The complaint F has complained about the delay on the part of QIC Europe Ltd in settling a claim for damage to a vehicle insured under its Motor Trade Road Risks insurance policy. QIC is the underwriter (insurer) of this policy. Much of this complaint concerns the actions of it... (3 pages)View decision -
Decision Reference DRN-4678512
25 Mar 2024 Bank of Ireland (UK) Plc UpheldBanking and PaymentsDRN-4678512 The complaint Miss D and Mr D complain that Bank of Ireland (UK) Plc trading as the Post Office repeatedly sent correspondence to Mr D’s former address despite assuring Miss D that its system would be changed so that all correspondence would go to Miss D’s address. Whilst they ... (3 pages)View decision -
Decision Reference DRN-4563973
25 Mar 2024 Bank of Scotland Plc UpheldMortgagesDRN-4563973 The complaint Mr and Mrs J complain that Bank of Scotland plc trading as Halifax recalculated the repayments on their fixed rate mortgages. What happened In August 2021, a mortgage broker recommended that Mr and Mrs J should take a mortgage with Halifax. The mortgage had a fixe... (5 pages)View decision -
Decision Reference DRN-4670449
25 Mar 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4670449 The complaint Mr P complains about Royal & Sun Alliance Insurance Limited’s (“RSA”) liability decision when handling his claim under his car insurance policy. He also complains about their decision not to take action against an unregulated company he says was involved in th... (5 pages)View decision -
Decision Reference DRN-4666190
25 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4666190 The complaint Mr K complains delays from Barclays Bank UK PLC stopped him investing. What happened Mr K had a bond with Barclays, and it was due to mature. Mr K didn’t get any paperwork about the maturity, and Barclays reinvested the proceeds into a new bond. Mr K contacted Bar... (7 pages)View decision -
Decision Reference DRN-4685897
25 Mar 2024 Santander UK Plc UpheldMortgagesDRN-4685897 The complaint Mr W complains that Santander UK Plc unfairly delayed his re-mortgage application and he’s lost out as a result. What happened Mr W contacted Santander by phone on 16 February 2022 to make an application to re- mortgage his property. The application was completed ... (3 pages)View decision -
Decision Reference DRN-4689722
25 Mar 2024 esure Insurance Limited UpheldInsuranceDRN-4689722 The complaint Miss R complains that esure Insurance Limited (esure) failed to update her email address, which resulted in her receiving no notification of a failed payment and the subsequent cancellation of her motor insurance policy. What happened Miss R says she changed her e... (3 pages)View decision -
Decision Reference DRN-4705200
25 Mar 2024 Lloyds Bank PLC UpheldConsumer CreditDRN-4705200 The complaint Mr W complains, on behalf of the estate of his late mother Mrs P, that Lloyds Bank Plc lent the late Mrs P a personal loan irresponsibly. What happened Mrs P took out a personal loan with Lloyds in 2010. The loan was for £7,500.00 over 84 months, with an APR of 11... (4 pages)View decision -
Decision Reference DRN-4705195
25 Mar 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4705195 The complaint Mr I complains that Scottish Widows (‘SW’) provided inconsistent fund values and failed to explain the reason. And that it failed to provide details about the monetary amount of the fees it charged on his personal pensions when asked repeatedly for this informatio... (4 pages)View decision -
Decision Reference DRN-4689876
25 Mar 2024 AXA PPP Healthcare Limited UpheldInsuranceDRN-4689876 The complaint Mr and Mrs I have complained that AXA PPP Healthcare Limited (‘AXA’) incorrectly authorised a claim but didn’t provide an appropriate remedy. What happened Mr and Mrs I have a private medical insurance policy, underwritten by AXA. Mrs I called AXA to ask whether i... (2 pages)View decision
