We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130193 results
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Decision Reference DRN-4916572
17 Sep 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4916572 The complaint Mrs J is complaining about Tesco Personal Finance PLC trading as Tesco Bank because she was incorrectly told a replacement credit card had been issued when her account had actually been suspended, meaning no card was sent. What happened Mrs J has a credit card ... (2 pages)View decision -
Decision Reference DRN-4902958
17 Sep 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4902958 The complaint Mr and Mrs P complain about how Inter Partner Assistance SA handled a claim against their travel insurance policy. What happened In summary, Mr and Mrs P took out a single trip travel insurance policy underwritten by IPA for a family trip in October 2023. Thei... (2 pages)View decision -
Decision Reference DRN-3935926
17 Sep 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3935926 The complaint Mr E has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Credi... (6 pages)View decision -
Decision Reference DRN-4978269
17 Sep 2024 Domestic & General Insurance Plc UpheldInsuranceDRN-4978269 The complaint Mrs B complains Domestic & General Insurance Plc handled her appliance insurance claim poorly. What happened Mrs B held D&G appliance insurance. She made a claim for a non-working fridge lamp. After it had attempted a repair Mrs B complained that D&... (2 pages)View decision -
Decision Reference DRN-4708168
17 Sep 2024 MotoNovo Finance Limited UpheldConsumer CreditDRN-4708168 The complaint Mr G is unhappy that a car supplied to him under a hire purchase agreement with MotoNovo Finance Limited was of an unsatisfactory quality. What happened In May 2023, Mr G was supplied with a used car through a hire purchase agreement with MotoNovo. He paid a £... (3 pages)View decision -
Decision Reference DRN-5026373
17 Sep 2024 Lloyds Bank PLC UpheldMortgagesDRN-5026373 The complaint Mr J is unhappy that Lloyds Bank Plc declined his porting application in 2022 and feels this has worsened his current financial position. He also feels that in November 2023 it placed barriers in the way of him making an overpayment to his mortgage without inc... (8 pages)View decision -
Decision Reference DRN-4785126
17 Sep 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4785126 The complaint Mr R complains that Barclays Bank UK PLC delayed in transferring his ISA to his new provider. What happened In December 2023, Mr R sent to P, his new provider, an ISA transfer request form. P received that request on 21 December, and on 29 December sent that re... (2 pages)View decision -
Decision Reference DRN-5022283
17 Sep 2024 Liverpool Victoria Financial Services Limited UpheldInsuranceDRN-5022283 The complaint Mrs W has complained about the sale of a whole of life plan by Liverpool Victoria Financial Services Limited. What happened In 2003 Mr and Mrs W took out plans with an adviser of a firm for which Liverpool Victoria Financial Services now takes responsibility. T... (3 pages)View decision -
Decision Reference DRN-4658913
17 Sep 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4658913 The complaint Mr and Mrs V have complained Nationwide Building Society won’t refund money Mrs V spent as the result of a scam. What happened In 2019 Mrs V was looking for some assistance to help her in editing and publishing some books. She found an online service (who I’ll ... (4 pages)View decision -
Decision Reference DRN-4658910
17 Sep 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4658910 The complaint Mrs V has complained Nationwide Building Society won’t refund money spent as the result of a scam. What happened In 2019 Mrs V was looking for some assistance to help her in editing and publishing some books. She found an online service (who I’ll call C) and in... (4 pages)View decision