We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4475142
25 Mar 2024 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-4475142 The complaint Mr B has complained that because of the actions of St. James’s Place Wealth Management Plc (SJP) he was unable to transfer from his defined benefit (DB) pension scheme in 2020 and has suffered a financial loss as a result of the decrease in the cash equivalent tra... (5 pages)View decision -
Decision Reference DRN-4658671
25 Mar 2024 Zopa Bank Limited UpheldBanking and PaymentsDRN-4658671 The complaint Mr W is unhappy that Zopa Bank Limited couldn’t locate a balance transfer made into his account and with the service he received surrounding this. What happened To briefly summarise: Mr W arranged a balance transfer into his Zopa account which would have cleared t... (3 pages)View decision -
Decision Reference DRN-4451378
25 Mar 2024 Fluent Money Limited UpheldMortgagesDRN-4451378 The complaint Mr and Mrs B complain that Fluent Money Limited failed to arrange them a mortgage. What happened Mr and Mrs B took advice from Fluent Money about consolidating their unsecured debts. They were initially interested in a second charge loan, but Fluent Money advised ... (3 pages)View decision -
Decision Reference DRN-4653127
25 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4653127 The complaint Mr L has complained about the service Barclays Bank UK PLC provided when he tried to transfer funds from one of his accounts. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on ... (2 pages)View decision -
Decision Reference DRN-4704060
25 Mar 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4704060 The complaint Mr C and his mother Mrs C complain that Barclays Bank UK PLC wouldn’t agree to further borrowing on their mortgage. Mr C has led this complaint. What happened Mr C and Mrs C have a mortgage with Barclays. They also have a linked mortgage current account (MCA), whi... (2 pages)View decision -
Decision Reference DRN-4452250
25 Mar 2024 Bank of Scotland Plc UpheldMortgagesDRN-4452250 The complaint Mr and Mrs G complain that Bank of Scotland plc trading as Halifax failed to return the deeds to their property, which they had entrusted to Halifax for safekeeping. Mr and Mrs G said this had very upsetting consequences and they wanted Halifax to put things right... (3 pages)View decision -
Decision Reference DRN-4645953
25 Mar 2024 Tide Platform Limited UpheldBanking and PaymentsDRN-4645953 The complaint A has complained that Tide Platform Limited (“Tide”) closed its account after providing only 5 days’ notice and didn’t give a reason why. What happened On 15 June 2023 Tide wrote to A to explain that it had reviewed A’s account and following that review, it had de... (3 pages)View decision -
Decision Reference DRN-4610721
25 Mar 2024 Nationwide Building Society UpheldMortgagesDRN-4610721 The complaint Mr W, Mrs W, and Miss W complain that Nationwide Building Society have declined their application to remove Mr W from a mortgage he holds jointly with Mrs W, and add their daughter Miss W. What happened Mr and Mrs W took out a joint mortgage with Nationwide in 199... (4 pages)View decision -
Decision Reference DRN-4695191
25 Mar 2024 Delta Financial Management Limited UpheldPensions and AnnuitiesDRN-4695191 The complaint Mr H complains that Delta Financial Management Limited (Delta) gave him unsuitable advice to transfer deferred benefits that he had in a defined benefit (DB) scheme pension to a self- invested personal pension (SIPP). Mr H now believes that the advice wasn’t in hi... (14 pages)View decision -
Decision Reference DRN-4692608
25 Mar 2024 Santander UK Plc UpheldMortgagesDRN-4692608 The complaint This complaint’s about a mortgage that Mr J holds with Santander UK Plc. He’s unhappy that his application for a new fixed rate deal when his original interest rate product expired was cancelled without explanation or reason. This meant his mortgage reverted to Sa... (3 pages)View decision
