We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4858326
4 Jul 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4858326 The complaint Mr M complains that Santander UK Plc blocked his account, leaving him without access to funds. He complains too about the service he received and the information he was given when he was trying to have the block lifted. What happened Mr M has a social media accoun... (2 pages)View decision -
Decision Reference DRN-4561191
4 Jul 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4561191 The complaint Mr I complains that Barclays Bank UK PLC closed his current account and left adverse information on his credit file. What happened Mr I had an account with Barclays Bank. In September 2023, Barclays decided to close the account without notice. It also advised that... (2 pages)View decision -
Decision Reference DRN-4580435
4 Jul 2024 Ageas Insurance Limited UpheldInsuranceDRN-4580435 The complaint Ms A complains that Ageas Insurance Limited unfairly declined a claim for storm damage under her landlord household insurance policy. Where I refer to Ageas, this includes the actions of its agents and claims handlers for which it takes responsibility. What happen... (3 pages)View decision -
Decision Reference DRN-4681603
4 Jul 2024 TIDE PLATFORM LTD UpheldBanking and PaymentsDRN-4681603 The complaint F complains Tide Platform Ltd (Tide) has refused to pay back over £11,000 worth of fraudulent transactions spent from his Tide business account using Apple pay after his mobile phone was stolen. What happened F explained his mobile phone was stolen in the early ho... (5 pages)View decision -
Decision Reference DRN-4800207
4 Jul 2024 HFIS Limited UpheldInsuranceDRN-4800207 The complaint Mr W is a trustee of a trust (H). He says HFIS Limited mis-sold a legal expenses insurance policy covering a property owned by H. This complaint is brought by a representative, Mrs F. What happened In October 2021 Mrs F contacted HFIS and asked if it could quote f... (3 pages)View decision -
Decision Reference DRN-4889681
4 Jul 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4889681 The complaint Mr C complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In 2012, Mr C says he was approached by a... (44 pages)View decision -
Decision Reference DRN-4690059
4 Jul 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4690059 The complaint Mr M complains about the outcome of a claim he made to Santander UK Plc (“Santander”) in respect of a kitchen he purchased using his Santander credit card. What happened Mr M previously brought a complaint to our service about incomplete works on an extension to h... (5 pages)View decision -
Decision Reference DRN-4832394
4 Jul 2024 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4832394 The complaint Mrs and Mr P complain that Casualty & General Insurance Company (Europe) Ltd (CGIC) declined their pet insurance claim. My references to CGIC include its agents. What happened Mrs and Mr P had pet insurance for their dog insured by CGIC since 2018. In 2023 Mrs... (3 pages)View decision -
Decision Reference DRN-4890972
4 Jul 2024 TSB Bank plc UpheldConsumer CreditDRN-4890972 The complaint Mr K complains that TSB failed to change the repayment date for his personal loan and negatively impacted his credit score by reporting a missed payment. What happened Mr K holds a personal loan with TSB Bank plc. On 19 April 2023 Mr K telephoned TSB and requested... (3 pages)View decision -
Decision Reference DRN-4728723
4 Jul 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4728723 The complaint Mr B complains about the charges Mitsubishi HC Capital UK PLC, trading as Novuna Vehicle Solutions (“Novuna”), applied when he returned a car at the end of his lease agreement. What happened Mr B entered into a hire agreement with Novuna in July 2020. The agreemen... (3 pages)View decision