We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
-
Decision Reference DRN-4040973
16 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4040973 The complaint Mr P complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (40 pages)View decision -
Decision Reference DRN-4047634
16 Nov 2023 Tavistock Partners (UK) Limited UpheldPensions and AnnuitiesDRN-4047634 The complaint Mr A complains about the advice Tavistock Partners (UK) Limited trading as Abacus Associates Financial Services (‘Tavistock’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’... (8 pages)View decision -
Decision Reference DRN-4458564
16 Nov 2023 Bank of Ireland (UK) Plc UpheldBanking and PaymentsDRN-4458564 The complaint A limited company, which I will refer to as G, complains that Bank of Ireland (UK) Plc (BOI) delayed a payment which led to increased costs. G wants BOI to pay the interest it has incurred because of the late payment. Mr O, who is a director of G, brings this comp... (3 pages)View decision -
Decision Reference DRN-4460284
16 Nov 2023 Origen Financial Services Limited UpheldPensions and AnnuitiesDRN-4460284 The complaint Mr A complains about the delays he said Origen Financial Services Ltd (Origen) caused during its transfer advice process which meant he subsequently received a significantly reduced Cash Equivalent Transfer Value (CETV). What happened Mr A was a member of an Occup... (6 pages)View decision -
Decision Reference DRN-4406179
16 Nov 2023 Hyundai Capital UK Limited UpheldConsumer CreditDRN-4406179 The complaint Miss B complains that the car Hyundai Capital UK Limited (“Hyundai Capital”) supplied to her under a conditional sale agreement was not of satisfactory quality. What happened Hyundai Capital supplied Miss B via a car dealership with a used car. Within a few days o... (8 pages)View decision -
Decision Reference DRN-4366870
16 Nov 2023 BUPA Insurance Limited UpheldInsuranceDRN-4366870 The complaint Mr O complains that BUPA Insurance Limited (‘Bupa’) refused to reinstate his private medical insurance policy after it had lapsed. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on... (2 pages)View decision -
Decision Reference DRN-4455430
16 Nov 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4455430 The complaint Ms G complains about the service she received from NewDay Ltd trading as John Lewis Credit Card (“NewDay”) when she applied for a credit card. What happened Ms G had a John Lewis credit card account which she had held for a number of years. In October 2022, John L... (4 pages)View decision -
Decision Reference DRN-4448910
16 Nov 2023 Tesco Personal Finance PLC UpheldConsumer CreditDRN-4448910 The complaint Mr B complains that Tesco Personal Finance PLC trading as Tesco Bank was irresponsible in its lending to him. What happened Mr B was provided with a loan from Tesco Bank in 2009 and then he re-borrowed up until 2018 due to ongoing financial difficulties. He says h... (4 pages)View decision -
Decision Reference DRN-4287297
16 Nov 2023 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4287297 The complaint Mr M has complained that he is unhappy with the quality of a car he acquired in October 2019, using a hire purchase agreement with N.I.I.B. Group Limited, trading as Northridge Finance (“Northridge”). What happened Mr M acquired a used Nissan in October 2019, usin... (5 pages)View decision -
Decision Reference DRN-4447091
16 Nov 2023 Barclays Bank Plc UpheldInvestmentsDRN-4447091 The complaint Mr H held shares on Barclays Bank Plc’s International Trader platform and this complaint concerns what happened to Mr H’s holdings with Barclays after it closed that platform in 2017. Whilst matters are now mostly resolved, Mr H is unhappy that he missed out on op... (6 pages)View decision
