We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4314408
24 Mar 2024 Elmco Ltd UpheldMortgagesDRN-4314408 The complaint Mr and Mrs R have complained about the service they received from Elmco Ltd trading as The Mortgage Brain when they were moving house so needed to arrange a new mortgage. What happened Mr and Mrs R had a mortgage with a lender I’ll refer to as N. They owed around ... (5 pages)View decision -
Decision Reference DRN-4704261
24 Mar 2024 Barclays Bank UK PLC UpheldInvestmentsDRN-4704261 The complaint Ms P complains that Barclays Bank UK Plc has failed to assist her in arranging a transfer of European shares held by her late husband. What happened In March 2023, Ms P visited her local Barclays branch and asked for assistance with transferring shares held in her... (5 pages)View decision -
Decision Reference DRN-4704067
23 Mar 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4704067 The complaint The estate of Mr W complains Santander UK Plc’s actions have allowed funds to be transferred to a third party that shouldn’t have been transferred and have compromised its ability to recover these funds. What happened Mr W had a number of accounts with Santander i... (3 pages)View decision -
Decision Reference DRN-4365377
23 Mar 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4365377 The complaint Mr C complains that Santander UK Plc didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (7 pages)View decision -
Decision Reference DRN-4697158
22 Mar 2024 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4697158 The complaint Mr R complains that The Royal London Mutual Insurance Society Limited (Royal London) didn’t carry out adequate checks regarding a pension transfer to a small self-administered pension scheme (SSAS). Mr R then made investments into high risk and unregulated schemes... (15 pages)View decision -
Decision Reference DRN-4634714
22 Mar 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4634714 The complaint Mr H has complained about the quality of a car he acquired under a hire purchase agreement with Blue Motor Finance Limited (BMF). What happened In March 2022 Mr H acquired a used car under a hire purchase agreement with BMF. The cash price of the car was £17,250 a... (5 pages)View decision -
Decision Reference DRN-4544993
22 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4544993 The complaint Mrs T complains that Barclays Bank UK PLC applied a deceased marker to her account in error. What happened Mrs T had a range of accounts with Barclays. In April 2022 she became aware that a direct debit had been returned unpaid from her account. She contacted the ... (4 pages)View decision -
Decision Reference DRN-4701678
22 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4701678 The complaint Mr A complains Options UK Personal Pensions LLP (‘Options’ - formerly Carey Pensions UK LLP) failed to undertake due diligence on his application for a Self-Invested Personal Pension (‘SIPP’) and subsequent investment in an overseas property-based investment schem... (28 pages)View decision -
Decision Reference DRN-4526838
22 Mar 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4526838 The complaint Mr K complains Nationwide Building Society (“Nationwide”) blocked and then said it was closing his accounts, but then overturned this decision. But around two months later Nationwide blocked Mr K’s accounts again and then closed them with immediate effect. Mr K sa... (3 pages)View decision -
Decision Reference DRN-4698481
22 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4698481 The complaint Mrs W has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (formerly) Carey Pensions UK LLP (“Options”). Mrs W’s complaint is that Options accepted her application to open a SIPP and invest in an overseas property-based investment arra... (21 pages)View decision
