We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130193 results
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Decision Reference DRN-5018423
16 Sep 2024 PSG SIPP Limited UpheldPensions and AnnuitiesDRN-5018423 The complaint In 2022 Mr F’s Financial Adviser (‘FA’) assisted him in transferring, and consolidating, his Defined Benefits Pensions into a PSG SIPP Limited (‘PSG’) Self-Invested Personal Pension (‘SIPP’). The transfer was duly completed. The plan he had with the FA was to m... (9 pages)View decision -
Decision Reference DRN-5012551
16 Sep 2024 IG Markets Limited UpheldInvestmentsDRN-5012551 The complaint Mr R complains that IG Markets Limited (“IG”) wrongly closed one of his open contract for differences positions at zero. He wants IG to pay him what the contract was worth and refund the overnight interest charges he’s paid whilst the contract was open. What ha... (4 pages)View decision -
Decision Reference DRN-5023428
16 Sep 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5023428 The complaint Mr N is unhappy with the service he’s received from Wise Payments Limited surrounding a payment he expected to receive but which was returned by Wise to the sender. What happened On 13 October 2023, Mr N received an email from Wise explaining that his account ... (4 pages)View decision -
Decision Reference DRN-5015935
16 Sep 2024 Capital Professional Limited UpheldPensions and AnnuitiesDRN-5015935 The complaint Mr D complained that Capital Professional Limited trading as Ascot Lloyd (Ascot Lloyd) gave him unsuitable advice to transfer the benefits from his two former defined benefit Occupational Pension Schemes (OPS) to a flexi-access drawdown arrangement. Ascot Lloyd... (13 pages)View decision -
Decision Reference DRN-5022386
16 Sep 2024 West Bay Insurance Plc UpheldInsuranceDRN-5022386 The complaint Miss A complains about the way West Bay Insurance Plc valued her car as part of a claim on her motor insurance policy. This complaint involves the actions of agents for whom West Bay are responsible. Any reference to West Bay includes its agents. What happene... (4 pages)View decision -
Decision Reference DRN-4987447
16 Sep 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4987447 The complaint Mr F complains that Santander UK Plc (“Santander”) incorrectly told him the funds held within his account were his to spend resulting in him having to pay the money back. Mr F is unhappy with the service received by Santander regarding this. What happened Mr F... (3 pages)View decision -
Decision Reference DRN-4737423
16 Sep 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4737423 The complaint Ms S complains that a car supplied to her under a hire purchase agreement with Blue Motor Finance Ltd (Blue Motor) is of unsatisfactory quality. What happened In March 2023, Ms S was supplied with a used car through a hire purchase agreement with Blue Motor. T... (5 pages)View decision -
Decision Reference DRN-5006559
16 Sep 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5006559 The complaint Mrs Q complains that Barclays Bank UK PLC trading as Barclaycard closed her credit card account in error and failed to issue a replacement credit card after re-opening her account. Mrs Q has been represented by Mr Q when referring her complaint to this service... (4 pages)View decision -
Decision Reference DRN-5023649
16 Sep 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5023649 The complaint Mr P has complained about Mitsubishi HC Capital UK Plc trading as Hitachi Capital Consumer Finance (“Mitsubishi”)’s response to a claim he made under Section 75 (“s.75”) of the Consumer Credit Act 1974 (the “CCA”) and in relation to allegations of an unfair rel... (7 pages)View decision -
Decision Reference DRN-5023436
16 Sep 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5023436 The complaint Mr H has complained about Mitsubishi HC Capital UK Plc trading as Hitachi Capital Consumer Finance (“Mitsubishi”)’s response to a claim he made under Section 75 (“s.75”) of the Consumer Credit Act 1974 (the “CCA”) and in relation to allegations of an unfair rel... (7 pages)View decision