We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-3904723
16 Nov 2023 CST Wealth Management Limited UpheldPensions and AnnuitiesDRN-3904723 The complaint Mr B complains about the advice given by CST Wealth Management Limited (‘CST’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a personal pension. He says the advice was unsuitable ... (8 pages)View decision -
Decision Reference DRN-4108945
16 Nov 2023 Target Servicing Limited UpheldMortgagesDRN-4108945 The complaint Mr and Mrs D complain that Target Servicing Limited delayed the redemption of their mortgage causing them to mis out on a fixed rate product they’d successfully applied for with another lender. What happened Mr and Mrs D took a mortgage in 2010 to buy their home. ... (7 pages)View decision -
Decision Reference DRN-4238887
16 Nov 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4238887 The complaint Miss P complains that Monzo Bank Ltd won’t refund the money she lost when she was the victim of a scam. What happened In May 2022, Miss P was looking to buy a car and saw one she was interested in listed for sale on an online auction website. She contacted the sel... (5 pages)View decision -
Decision Reference DRN-4353767
16 Nov 2023 Skyfire Insurance Company Limited UpheldInsuranceDRN-4353767 The complaint Mr D is complaining Skyfire Insurance Company Limited has avoided his car insurance policy and declined a claim he made. What happened In August 2022 Mr D bought a car and took out an insurance policy – provided by Skyfire – to insure it. In December 2022 Mr D was... (4 pages)View decision -
Decision Reference DRN-4278527
16 Nov 2023 TIDE PLATFORM LTD UpheldBanking and PaymentsDRN-4278527 The complaint T, a limited company, complains that TIDE PLATFORM LTD won’t refund a number of payments made from its account which it says it didn’t make. And it complains about the customer service it received after it disputed the payments. What happened In September 2022, fi... (2 pages)View decision -
Decision Reference DRN-4410912
16 Nov 2023 Ageas Insurance Limited UpheldInsuranceDRN-4410912 The complaint Mr U has complained about his car insurer Ageas Insurance Limited regarding the settlement it made to him following his car being damaged. What happened Mr U’s car was damaged and he claimed from Ageas. Based on photos of the car Ageas decided it was a total loss.... (2 pages)View decision -
Decision Reference DRN-4454551
15 Nov 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4454551 The complaint Mr W complains about the service he received from Scottish Widows Limited (“Scottish Widows”) when transferring the proceeds of three Personal Pension Plans (“PPP”) to an existing PPP. What happened I issued a provisional decision on 30 October 2023. I’ve recapped... (8 pages)View decision -
Decision Reference DRN-4181588
15 Nov 2023 Capital One (Europe) plc UpheldBanking and PaymentsDRN-4181588 The complaint Mr D complains that Capital One (Europe) plc (Capital One) didn’t return a bill of exchange when it declined the bill as payment towards Mr D’s credit card. He would like compensation. What happened The details of this complaint are well known to both parties so ... (2 pages)View decision -
Decision Reference DRN-4458560
15 Nov 2023 Atlanta Insurance Intermediaries Limited UpheldInsuranceDRN-4458560 The complaint Mr M complains that Atlanta Insurance Intermediaries Limited (Atlanta) applied unfair charges after the cancellation of his motor insurance policy. What happened The background of this complaint is known in detail to the parties involved so I’ll summarise what I’v... (4 pages)View decision -
Decision Reference DRN-4309910
15 Nov 2023 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4309910 The complaint Mr S complains TransUnion International UK Limited (TransUnion) have been reporting incorrect information on his credit report. What happened Over several years Mr S has received demands to repay debts he says were nothing to do with him. Then when applying for cr... (3 pages)View decision
