We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4647523
22 Mar 2024 St James's Place UK plc UpheldPensions and AnnuitiesDRN-4647523 The complaint Mr B complained that he has suffered a financial loss as a result of St James’s Place UK Plc (SJP) causing a delay in the establishment of a drawdown facility on his pension. He also complained that it breached his contract in failing to provide specialist tax adv... (4 pages)View decision -
Decision Reference DRN-4591319
22 Mar 2024 Radcliffe & Company (Life & Pensions) Limited UpheldPensions and AnnuitiesDRN-4591319 The complaint Mrs C’s complaint is about Radcliffe & Company (Life & Pensions) Limited and the transfer process carried out by it when she transferred her defined contribution employer scheme. And upon completion of that transfer, she says it failed to invest her funds ... (10 pages)View decision -
Decision Reference DRN-4664645
22 Mar 2024 Haven Insurance Company Limited UpheldInsuranceDRN-4664645 The complaint Mr S complains that Haven Insurance Company Limited (Haven) declined to pay a cash settlement it had previously agreed, under his motor insurance policy. What happened Mr S’s car was vandalised. He made a claim to Haven, and it arranged for the repairs. When the c... (5 pages)View decision -
Decision Reference DRN-4645950
22 Mar 2024 U K Insurance Limited UpheldInsuranceDRN-4645950 The complaint Mr and Mrs H complain about the quality of the remedial work undertaken by U K Insurance Limited [“UKI”] under a claim on their buildings insurance policy following damage caused by an escape of water. What happened I previously issued a provisional decision detai... (5 pages)View decision -
Decision Reference DRN-4689661
22 Mar 2024 Travelers Insurance Company Limited UpheldInsuranceDRN-4689661 The complaint Mr R, a sole trader, complains about the handling and settlement of his commercial insurance claim by Travelers Insurance Company Limited. What happened The following is intended only as a brief summary of events. Mr R operates as a garage and held a commercial in... (8 pages)View decision -
Decision Reference DRN-4647507
22 Mar 2024 St James's Place UK plc UpheldPensions and AnnuitiesDRN-4647507 The complaint Ms A complained that she has suffered a financial loss as a result of St James’s Place UK Plc (SJP) causing a delay in the establishment of a drawdown facility on her pension. She also complained that it breached her contract in failing to provide specialist tax a... (4 pages)View decision -
Decision Reference DRN-4701999
22 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4701999 The complaint Mr H complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions UK LLP) failed to conduct adequate due diligence on both his adviser and selected investment when it accepted his application to open a self-invested personal pension (‘SIPP’... (23 pages)View decision -
Decision Reference DRN-4546777
22 Mar 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4546777 The complaint A company, which I’ll refer to as P, complain that HSBC UK Bank Plc (HSBC) failed to observe the arrangement that was put in place when it switched its account to another bank. In bringing this complaint P is represented by its director who I’ve anonymised as Mr S... (6 pages)View decision -
Decision Reference DRN-4640109
22 Mar 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4640109 The complaint Ms N complains about Royal & Sun Alliance’s handling of a claim made under her home insurance policy and about their decision to decline her claim. What happened The background to this complaint is well known to both parties, so I’ll give only a brief summary ... (21 pages)View decision -
Decision Reference DRN-4588754
22 Mar 2024 AJ Bell Asset Management Limited UpheldInvestmentsDRN-4588754 The complaint Mr H complains that A J Bell Share Dealing Limited (‘A J Bell’) delayed the transfer of his stocks and shares ISA. He wants A J Bell to compensate him for financial loss and distress and inconvenience. What happened Mr H had a stocks and shares ISA. On 21 March 20... (7 pages)View decision
