We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130193 results
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Decision Reference DRN-5020729
13 Sep 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5020729 The complaint Mrs H has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140.... (7 pages)View decision -
Decision Reference DRN-5020627
13 Sep 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-5020627 The complaint Miss G complains that Advantage Insurance Company Limited (Advantage) unfairly cancelled her motor insurance policy. All references to Advantage include its agents. What happened Miss G agreed a telematics policy with Advantage. This meant she had to attach a... (4 pages)View decision -
Decision Reference DRN-5005345
13 Sep 2024 One Insurance Limited UpheldInsuranceDRN-5005345 The complaint Mr T has complained that One Insurance Limited (One Insurance) unfairly declined a claim under an accidental damage policy. What happened Mr T contacted One Insurance to make a claim for accidental damage when water spilled on to a carpet. After requesting var... (3 pages)View decision -
Decision Reference DRN-5020644
13 Sep 2024 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-5020644 The complaint Mr B complains Mercedes-Benz Financial Services UK Limited (MBFS) supplied him with a car that he believes wasn’t of satisfactory quality. He also complains the car was mis- represented to him. What happened In January 2023, Mr B ... (6 pages)View decision -
Decision Reference DRN-5016463
13 Sep 2024 MBNA Limited UpheldBanking and PaymentsDRN-5016463 The complaint The complaint concerns a claim made under section 75 (s75) of the Consumer Credit Act (CCA) 1974 and whether MBNA Limited (MBNA) has declined the claim fairly. What happened In April 2021, Mrs D contracted with a merchant to have a new conservatory installed. S... (3 pages)View decision -
Decision Reference DRN-5003825
13 Sep 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5003825 The complaint Miss M complains that National Westminster Bank Plc called her from a withheld number without warning despite the fact that she was vulnerable. This caused her distress and she had to have her number changed What happened In September 2023, on a Saturday, Miss ... (3 pages)View decision -
Decision Reference DRN-5020374
13 Sep 2024 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-5020374 The complaint Mr V complains that Curtis Banks Limited (‘CBL’) shouldn’t have accepted his application for a self-invested personal pension (‘SIPP’) and that it failed to undertake due diligence on the introducer and intended investment, causing him a financial - . ... (35 pages)View decision -
Decision Reference DRN-4454388
13 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4454388 The complaint Mr G complains Revolut Ltd won’t refund the money he lost as a result of a job scam. Mr G has used a professional representative to bring this complaint to our service and they have made submissions on his behalf. For consistency, I’ll refer to Mr G throughout... (11 pages)View decision -
Decision Reference DRN-5020447
13 Sep 2024 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-5020447 The complaint Mr A complains Mercedes-Benz Financial Service (MBFS) supplied him with a car that he believes wasn’t of satisfactory quality. What happened In October 2022, Mr A entered into a 60 month personal contract purchase (PCP) agreement for a used ca... (6 pages)View decision -
Decision Reference DRN-5007229
13 Sep 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-5007229 The complaint Mr P has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Credi... (8 pages)View decision