We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4682843
22 Mar 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4682843 The complaint Ms D complains that a member of National Westminster Bank Plc’s (“NatWest”) staff accessed her account without a legitimate reason for doing so. Ms D believes as a result financial information from her account was passed to her ex-husband. This has impacted Ms D b... (4 pages)View decision -
Decision Reference DRN-4445040
22 Mar 2024 Leeds Building Society UpheldMortgagesDRN-4445040 The complaint Mr H’s complaint is about his mortgage with Leeds Building Society. He is unhappy with its administration of the mortgage when he moved the day of the month the payment was to be collected, as it asked him to make an ad-hoc payment for the month of the change, but... (3 pages)View decision -
Decision Reference DRN-4667572
21 Mar 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4667572 The complaint Mr K has complained about the quality of a van he acquired, using finance from Moneybarn No. 1 Limited. At times, Mr K has been represented in bringing his complaint. But for clarity, I’ll refer to all submissions made on his behalf, as having been made by him dir... (3 pages)View decision -
Decision Reference DRN-4697785
21 Mar 2024 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-4697785 The complaint Mr B complains Clydesdale Financial Services Limited trading as Barclays Partner Finance failed tell him about a missed payment, and this impacted his ability to apply for a mortgage at a competitive rate. What happened The details of this complaint are well-known... (2 pages)View decision -
Decision Reference DRN-4700806
21 Mar 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4700806 The complaint Mr V complains that Barclays Bank UK PLC (Barclays) incorrectly reported to the Credit Reference Agencies (CRA) that he had missed a payment on his buy to let mortgage account. As a result, Mr V says he was unable to apply for credit and/or a mortgage which would ... (3 pages)View decision -
Decision Reference DRN-4415956
21 Mar 2024 ClearBank Limited UpheldBanking and PaymentsDRN-4415956 The complaint A company, which I’ll refer to as S, complains that ClearBank Limited (Tide) won’t refund the money that was lost through an Authorised Push Payment (“APP”) scam. Mrs L has brought this complaint on behalf of S, so for ease of reading I’ll refer to Mrs L throughou... (4 pages)View decision -
Decision Reference DRN-4696348
21 Mar 2024 Barclays Bank Plc UpheldInvestmentsDRN-4696348 The complaint Mr P complains that Barclays Bank Plc (‘Barclays’) failed to notify him of corporate actions in relation to some investment bonds he held. What happened Mr P had a Smart Investor account provided by Barclays. In the account he had some bonds. They were due to matu... (8 pages)View decision -
Decision Reference DRN-4379464
21 Mar 2024 Hastings Insurance Services Limited UpheldInsuranceDRN-4379464 The complaint Mrs K complains about how Hastings Insurance Services Limited administered her motor insurance policy. She’s unhappy that she was mis-sold a policy and discriminated against. What happened Mrs K wanted to add another car to her existing policy. Hastings gave her a... (3 pages)View decision -
Decision Reference DRN-4346711
21 Mar 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4346711 The complaint Mr M complains that Lloyds Bank PLC unfairly blocked his account. He says this caused him financial problems and severely impacted his mental health. Mr M wants Lloyds to pay him compensation for the trouble and upset he was caused by his account being blocked. Wh... (3 pages)View decision -
Decision Reference DRN-4698863
21 Mar 2024 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4698863 The complaint Mrs T complains that TransUnion International UK Limited (TransUnion) failed to add her electoral registration within a timely manner following receipt of supporting evidence. What happened I issued my provisional decision to both parties on 19 March 2024, which s... (3 pages)View decision
