We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4698364
21 Mar 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4698364 The complaint Mr T has complained about the way Advantage Insurance Company Limited handled a claim under his car insurance policy. Reference to Advantage includes its agents. What happened Mr T made a claim under his policy for damage to his car after a named driver under his ... (3 pages)View decision -
Decision Reference DRN-4502854
21 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4502854 The complaint L complains that Monzo Bank Ltd did not refund the £4,500 he lost to a scam. What happened L is a limited company, and Mr B has brought the complaint on its behalf, so I’ll mostly refer to him throughout the decision. Both parties are aware of the circumstances of... (4 pages)View decision -
Decision Reference DRN-4510711
21 Mar 2024 Clydesdale Financial Services Limited UpheldConsumer CreditDRN-4510711 The complaint Mr Y entered into a loan agreement with Clydesdale Financial Services Limited trading as Barclays Partner Finance (BPF) to acquire a kitchen. He says the kitchen supplied wasn’t what was ordered. He raised a claim under section 75 of the Consumer Credit Act 1974, ... (4 pages)View decision -
Decision Reference DRN-4399059
21 Mar 2024 Origen Financial Services Limited UpheldPensions and AnnuitiesDRN-4399059 The complaint Mrs M complains about the advice she was given by Origen Financial Services Limited in relation to her personal pension. She also complains about the fees she was charged. What happened Mrs M asked Origen to provide her with financial advice in relation to her pen... (7 pages)View decision -
Decision Reference DRN-4566088
21 Mar 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4566088 The complaint Mr W complained that Scottish Widows Limited (Scottish Widows) caused delays in him taking an annuity from his pension. He also complained that it provided him with an annuity quote that proved to be incorrect and subsequently replaced it with a lower quote after ... (4 pages)View decision -
Decision Reference DRN-4673812
21 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4673812 The complaint Miss A has complained that Monzo Bank Ltd won’t refund the money she lost after falling victim to a scam. What happened In spring 2023, Miss A was contacted by a scammer posing as a recruiter from a genuine firm. They “hired” her to complete daily tasks on an onli... (3 pages)View decision -
Decision Reference DRN-4655000
21 Mar 2024 Convex Insurance UK Limited UpheldInsuranceDRN-4655000 The complaint Mr and Mrs L complain that Convex Insurance UK Limited unfairly rejected their claim for vet’s fees under their equine insurance policy. My references to Convex include its agents. Mrs L has led the claim and complaint so for simplicity I’ll just refer to Mrs L un... (10 pages)View decision -
Decision Reference DRN-4698993
21 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4698993 The complaint A professional trustee firm (who I’ll call F) - in their capacity as Miss W’s Attorney, complain that Barclays Bank UK PLC delayed registering a Lasting Power of Attorney (LPA) on Miss W’s accounts resulting in her incurring a financial loss and distress and incon... (3 pages)View decision -
Decision Reference DRN-4699184
21 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4699184 The complaint Miss H complains about the way Barclays Bank UK PLC (“Barclays”) handled her request for money back in respect of a holiday she paid for using her Barclays debit card. What happened In May 2022 Miss H bought a holiday for her and her family from a supplier I’ll ca... (4 pages)View decision -
Decision Reference DRN-4668687
21 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4668687 The complaint Mr W complains that Barclays Bank UK PLC, trading as Barclaycard (“Barclaycard”), irresponsibly granted him a credit card he couldn’t afford to repay. What happened In November 2007 Mr W entered into an agreement with Barclaycard to have access to credit by way of... (3 pages)View decision
