We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-4424839
14 Nov 2023 The Royal London Mutual Insurance Society Limited UpheldPensions and AnnuitiesDRN-4424839 The complaint Mr M complains about the advice given to him by The Royal London Mutual Insurance Society Limited (Royal London) to transfer an occupational defined benefit (DB) pension and commence a personal pension instead. Mr M has stated that his DB pension would have provid... (5 pages)View decision -
Decision Reference DRN-4077183
14 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4077183 The complaint Mr T complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (40 pages)View decision -
Decision Reference DRN-4444595
14 Nov 2023 Interactive Investor Services Limited UpheldInvestmentsDRN-4444595 The complaint Mrs G and her children, Mr G and Miss G, complain that Interactive Investor Services Limited won’t redesignate two general investment accounts (“GIAs”) from Mrs G’s name into Mr G and Miss G’s names. And they complain that Mr G’s junior ISA (“JISA”) didn’t mature ... (7 pages)View decision -
Decision Reference DRN-4424692
14 Nov 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4424692 The complaint Ms F complains that Barclays Bank UK PLC didn’t provide the service it should have when she tried to make a payment. What happened In December 2022, Ms F called Barclays to make a payment of over £4,000. She says she answered all of the agent’s questions and the a... (3 pages)View decision -
Decision Reference DRN-4428467
14 Nov 2023 KW Wealth Planning Limited UpheldInvestmentsDRN-4428467 The complaint The estate of Mrs S complains about the way KW Wealth Planning Limited trading as Kingswood Group managed the late Mrs S’s portfolio. It says some of the investments were unsuitable and these caused a financial loss. What happened In 2014 Mrs S transferred her exi... (10 pages)View decision -
Decision Reference DRN-4400083
14 Nov 2023 Forester Life Limited UpheldInvestmentsDRN-4400083 The complaint Mr K’s representative complains on his behalf that Forester Life Limited (Forester) didn’t transfer the full value of his Child Trust Fund (CTF) account to another provider. What happened Forester held a CTF for Mr K’s benefit. Mr K’s father, who I’ll call Mr K1, ... (4 pages)View decision -
Decision Reference DRN-4400109
14 Nov 2023 Forester Life Limited UpheldInvestmentsDRN-4400109 The complaint Mr K’s representative complains on his behalf that Forester Life Limited (Forester) didn’t transfer the full value of his Child Trust Fund (CTF) account to another provider. What happened Forester held a CTF for Mr K’s benefit. Mr K’s father, who I’ll call Mr K1, ... (4 pages)View decision -
Decision Reference DRN-4408883
14 Nov 2023 Target Servicing Limited UpheldMortgagesDRN-4408883 The complaint Mr W has complained about delays with Target Servicing Limited when he needed a Deed of Postponement for his Help to Buy (“HTB”) loan to allow him to remortgage. The HTB scheme The HTB scheme was a government scheme in place to support home ownership. In addition ... (3 pages)View decision -
Decision Reference DRN-4454502
14 Nov 2023 Allianz Insurance Plc UpheldInsuranceDRN-4454502 The complaint Mrs C complains about the way Allianz Insurance Plc has dealt with repairs following a subsidence claim on her home insurance policy. What happened Mrs C made a subsidence claim on her policy in 2017. After a period of monitoring and discussions about the work nee... (3 pages)View decision -
Decision Reference DRN-4454827
14 Nov 2023 Evolution Insurance Company Limited UpheldInsuranceDRN-4454827 The complaint Mr S complains about the service he received from Evolution Insurance Company Limited after he made a claim under his home emergency policy. Evolution is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As... (3 pages)View decision
