We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130193 results
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Decision Reference DRN-5018866
12 Sep 2024 Bank of Scotland Plc UpheldMortgagesDRN-5018866 The complaint Miss M’s complaint is about a mortgage she has with Bank of Scotland plc trading as Halifax (BoS). She is unhappy that the consent to let she has attached to the mortgage prevented her from accessing assistance under the Mortgage Charter and attaching a new int... (6 pages)View decision -
Decision Reference DRN-5018686
12 Sep 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5018686 The complaint Mr S complains that Barclays Bank UK PLC (‘Barclays’) closed his accounts and didn’t return all his funds to him. He says he wants all his funds back including those that were returned to source. What happened Mr S said he was selling cryptocurrency on an exch... (5 pages)View decision -
Decision Reference DRN-5016781
12 Sep 2024 esure Insurance Limited UpheldInsuranceDRN-5016781 The complaint Miss O complains about how her insurer, esure Insurance Limited (esure), dealt with a claim made under her motor insurance policy following an accident. References to esure in this decision include their agents. What happened In March 2023 Miss O was involved... (6 pages)View decision -
Decision Reference DRN-4954326
12 Sep 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4954326 The complaint Miss K and Mr M ‘s complaint is about Inter Partner Assistance SA (IPA) not settling Mr M’s medical expenses in full. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving my... (2 pages)View decision -
Decision Reference DRN-5017840
12 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5017840 The complaint Mr D complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr D is being represented by solicitors in this complaint. What happened Mr D was looking to invest money he had received following a property ... (11 pages)View decision -
Decision Reference DRN-5018596
12 Sep 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-5018596 The complaint Mr T is complaining about Tesco Personal Finance PLC because he says it lent irresponsibly by giving him a credit card he couldn’t afford. In making his complaint, he referred to the various other debts he had at the time and also mentioned a gambling problem. ... (5 pages)View decision -
Decision Reference DRN-4900102
12 Sep 2024 Ageas Insurance Limited UpheldInsuranceDRN-4900102 The complaint Mr A says Ageas Insurance Limited didn’t cover his claim for the theft of his car when he made a claim on his motor insurance policy. What happened Mr A put his car on sale in August 2023. He agreed to a potential buyer (‘J’) sending a mechanic (‘M’) to his ho... (2 pages)View decision -
Decision Reference DRN-5018248
12 Sep 2024 Shawbrook Bank Limited UpheldConsumer CreditDRN-5018248 The complaint Ms C and Mr P’s complaint is, in essence, that Shawbrook Bank Limited (the ‘Lender’) acted unfairly and unreasonably by (1) being party to unfair credit relationships with them under Section 140A of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and (2) ... (16 pages)View decision -
Decision Reference DRN-5016535
12 Sep 2024 U K Insurance Limited UpheldInsuranceDRN-5016535 The complaint Mr L complains about U K Insurance Limited’s handling of a claim made under his landlord insurance policy. What happened The background to this complaint is well known to both parties, so I’ll provide only a brief summary here. Mr L has a landlord insurance pol... (11 pages)View decision -
Decision Reference DRN-4975210
12 Sep 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4975210 The complaint Miss M is complaining about NewDay Ltd trading as Fluid because she says it lent irresponsibly by providing her with a credit card she couldn’t afford. What happened Miss M opened a credit card account with NewDay in March 2021. The account was set up with a cr... (4 pages)View decision