We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-4450406
14 Nov 2023 West Bay Insurance Plc UpheldInsuranceDRN-4450406 The complaint Miss N complains that West Bay Insurance Plc mishandled her claim on a motor insurance policy. What happened The subject matter of the claim and the complaint is a car, first registered in 2009. Miss N had a comprehensive policy with West Bay for the year from lat... (3 pages)View decision -
Decision Reference DRN-4446315
14 Nov 2023 Nationwide Building Society UpheldMortgagesDRN-4446315 The complaint Mr F and Miss P complain that Nationwide Building Society made errors which delayed their purchase completing. They ask for compensation for having to pay rent for an extra month. What happened Mr F and Miss P applied to Nationwide for a mortgage. Nationwide accep... (2 pages)View decision -
Decision Reference DRN-4389453
14 Nov 2023 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4389453 The complaint Mr D complains that J.P. Morgan Europe Limited trading as Chase blocked his account. He would like the block lifted and an explanation as well as £400 compensation. What happened Mr D had an account with Chase. On 17 July 2023 Chase blocked his account. The balanc... (3 pages)View decision -
Decision Reference DRN-4417989
14 Nov 2023 BUPA Insurance Limited UpheldInsuranceDRN-4417989 The complaint Ms B is unhappy with the level of cover provided by BUPA Insurance Limited. She complains her private medical insurance policy was mis-sold. What happened Ms B had private medical insurance provided by her previous employer. In December 2022, she set up her own pr... (3 pages)View decision -
Decision Reference DRN-4112077
14 Nov 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-4112077 The complaint Mr B complains about the suitability of the advice provided by Inspirational Financial Management Ltd (“IFM”) in November 2017 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”). Mr B i... (12 pages)View decision -
Decision Reference DRN-4186827
14 Nov 2023 HSBC UK Bank Plc UpheldMortgagesDRN-4186827 The complaint Ms T complains that HSBC UK Bank Plc isn’t complying to a family court order which states that her ex-husband’s name should be removed from the mortgage. What happened I’ve intentionally confined my summary of this complaint to a minimum. The background and facts ... (6 pages)View decision -
Decision Reference DRN-4454179
14 Nov 2023 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-4454179 The complaint Mrs P complains about how Lloyds Bank General Insurance Limited (“Lloyds”) dealt with a claim she made on her home insurance policy. Mrs P’s daughter has brought this complaint on her behalf but for ease I’ll refer to Mrs P throughout... (4 pages)View decision -
Decision Reference DRN-4454367
14 Nov 2023 Soteria Insurance Limited UpheldInsuranceDRN-4454367 The complaint Mr and Mrs M complain about how Soteria Insurance Limited (trading as The Co-operative Insurance) handled their home insurance claim. They are also unhappy with the settlement it’s offered. Soteria is the underwriter of this policy i.e. the insurer. Part of this c... (12 pages)View decision -
Decision Reference DRN-4430193
14 Nov 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4430193 The complaint Mr W complains about Advantage Insurance Company Limited (“AIC”) and the service they provided after he made a claim on his motor insurance policy. This included the condition of his car once it was returned to him, and the valuation placed on it. What happened In... (4 pages)View decision -
Decision Reference DRN-4450263
14 Nov 2023 U K Insurance Limited UpheldInsuranceDRN-4450263 The complaint Ms F has complained about how her property insurer U K Insurance Limited (UKI) has handled her water leak claim made in January 2022. What happened Ms F’s home suffered a water leak in January 2022. Over the following months Ms F wasn’t happy about how the claim w... (8 pages)View decision
