We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130193 results
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Decision Reference DRN-3963678
12 Sep 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3963678 The complaint Mrs S has complained about the way Creation Consumer Finance Ltd (“Creation”) responded to claims she’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Cre... (5 pages)View decision -
Decision Reference DRN-4997403
12 Sep 2024 Amtrust Europe Limited UpheldInsuranceDRN-4997403 The complaint A trust that I will call H has complained about the refusal of a claim and the service provided under the legal expenses insurance part of their commercial property insurance policy with Amtrust Europe Limited. What happened H’s policy with Amtrust, provides c... (5 pages)View decision -
Decision Reference DRN-4894991
12 Sep 2024 The Funding Corporation (1) Limited UpheldMortgagesDRN-4894991 The complaint Mr and Mrs G complain The Funding Corporation (1) Limited trading as The Funding Corporation (FC) have incorrectly reported data on Mrs G’s credit file – and haven’t removed it when they said they would. What happened Mr and Mrs G say when they tried to upgrad... (3 pages)View decision -
Decision Reference DRN-4942054
12 Sep 2024 TRANSUNION INTERNATIONAL UK LIMITED UpheldConsumer CreditDRN-4942054 The complaint Mr S complains about errors with the electoral roll registration date on his credit file with TransUnion International UK Limited. What happened In May 2023 Mr S contacted TransUnion as he found he wasn’t recorded on the electoral roll at his current address. ... (3 pages)View decision -
Decision Reference DRN-4898064
12 Sep 2024 TIDE PLATFORM LTD UpheldBanking and PaymentsDRN-4898064 The complaint B, a limited company, complains that Tide Platform Ltd won’t refund them in full for funds they lost due to a scam. What happened B is represented by its director, Mr R. I understand the facts of this case are largely not in dispute, so I shall cover them only... (5 pages)View decision -
Decision Reference DRN-4884828
12 Sep 2024 Great Lakes Insurance UK Limited UpheldInsuranceDRN-4884828 The complaint Mr P complains that Great Lakes Insurance UK Limited declined to cover his claim for broken frames under his spectacles policy, and that he had been mis-sold the policy What happened In 2023 Mr P went into an opticians shop and purchased two policies for his tw... (3 pages)View decision -
Decision Reference DRN-4904524
12 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4904524 The complaint Mr W is unhappy with Revolut Ltd (“Revolut”) as it won’t refund the money he lost to a third party scam. What happened In October 2019, Mr W was in the process of buying a property when he received an email from who he thought was his solicitors but, unbeknown... (7 pages)View decision -
Decision Reference DRN-5015539
12 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5015539 The complaint Miss G is unhappy Revolut Ltd won’t reimburse money she lost to a scam. What happened On 9 August 2024 I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any further evidence or arguments before I issued my fi... (9 pages)View decision -
Decision Reference DRN-4855903
12 Sep 2024 Citibank UK Limited UpheldBanking and PaymentsDRN-4855903 The complaint Ms L complains that Citibank UK Limited won’t refund money she lost as a result of a scam. What happened On 23 May 2024 I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any more evidence and arguments before... (6 pages)View decision -
Decision Reference DRN-4865823
12 Sep 2024 Equifax Limited UpheldConsumer CreditDRN-4865823 The complaint Ms M complains Equifax Limited incorrectly reported data on her credit file and failed to adequately respond to her contacts. What happened My understanding is Ms M contacted Equifax on 27 December 2022 saying she’d received contact telling her ‘Something’s ch... (3 pages)View decision