We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4694941
20 Mar 2024 J M Finn & Co Ltd UpheldPensions and AnnuitiesDRN-4694941 The complaint Mr H says J M Finn & Co Ltd (trading as JM Finn) wrongly left his Self-Invested Personal Pension (‘SIPP’) unmanaged during transfer (of the SIPP) to a new firm. JM Finn disputes the complaint. It mainly says Mr H’s transfer instructions amounted to termination... (7 pages)View decision -
Decision Reference DRN-4246521
20 Mar 2024 HSBC UK Bank Plc UpheldInvestmentsDRN-4246521 The complaint Mr P complains that HSBC Bank Plc trading as First Direct (‘First Direct’) has been displaying incorrect book costs for some of his investments. He wants First Direct to correct the book costs. What happened Mr P has a stocks and shares ISA and a general share dea... (6 pages)View decision -
Decision Reference DRN-4695248
20 Mar 2024 American Express Services Europe Limited UpheldBanking and PaymentsDRN-4695248 The complaint Mr Y complains that American Express Services Europe Limited didn’t provide him with the service it should have after he raised a dispute about flights he paid for using his AMEX credit card. What happened Mr Y bought tickets for himself and his husband using his ... (4 pages)View decision -
Decision Reference DRN-4695216
20 Mar 2024 Haven Insurance Company Limited UpheldInsuranceDRN-4695216 The complaint Mr U is complaining about the amount Haven Insurance Company Limited paid to settle a claim he made on his car insurance policy. What happened Mr U’s car was damaged in an accident so he contacted Haven to claim for the damage on his car insurance policy. Haven de... (4 pages)View decision -
Decision Reference DRN-4682114
20 Mar 2024 Scottish Widows Limited UpheldInsuranceDRN-4682114 The complaint Mrs W complains that Scottish Widows Limited trading as Halifax Financial Services (Halifax) caused unnecessary delays in providing information and surrendering, policies held through them that she had inherited. What happened Halifax say they were informed about ... (2 pages)View decision -
Decision Reference DRN-4642189
20 Mar 2024 Sainsbury's Bank Plc UpheldConsumer CreditDRN-4642189 The complaint Mrs S says Sainsbury's Bank Plc (SB) irresponsibly lent to her. What happened Mrs S took out a £10,000 loan over 60 months from SB on 25 February 2020. The monthly repayments were £211.25 and the total repayable was £12,675. Her loan account defaulted in Nove... (4 pages)View decision -
Decision Reference DRN-4676710
20 Mar 2024 Starling Bank Limited UpheldBanking and PaymentsDRN-4676710 The complaint Mr G is unhappy with the costs he incurred when receiving funds into his Starling Bank Limited (‘Starling’) account. What happened Mr G had both a Euro (EUR) and Great British Pound (GBP) account with Starling. Mr G provided his Starling account details to a solic... (3 pages)View decision -
Decision Reference DRN-4697320
20 Mar 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4697320 The complaint Mr and Mrs S complain that Barclays Bank UK PLC didn’t deal with their product transfer application fairly. They ask for compensation. What happened Mr and Mrs S had a mortgage with Barclays. Their product was due to expire and they took mortgage advice from a thi... (2 pages)View decision -
Decision Reference DRN-4677180
20 Mar 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4677180 The complaint Mr and Mrs J complain about how Advantage Insurance Company Limited handled the claim made on Mrs J’s motor insurance policy and the market value applied to the car. Mrs J is the policy holder and Mr J is a named driver on the policy. Mrs J will be referred to thr... (3 pages)View decision -
Decision Reference DRN-4697254
20 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4697254 The complaint Mrs P complains about Barclays Bank UK PLC significantly delaying her Additional Permitted Subscription (APS) ISA transfer, causing inconvenience, distress and a financial loss. What happened I issued my second provisional decision on 7 March 2024, and this is wha... (6 pages)View decision
