We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4697064
20 Mar 2024 Affinity Select Insurance Services Limited UpheldMortgagesDRN-4697064 The complaint Mr and Mrs S complain that an appointed representative of Affinity Select Insurance Services Limited made errors when it submitted a mortgage application on their behalf. As a result, they missed out on a lower interest rate product. They ask for compensation. Wha... (3 pages)View decision -
Decision Reference DRN-4697113
20 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4697113 The complaint Miss A complains Barclays Bank UK PLC caused her indescribable harm when it left her without a working debit card for days given that she’s a vulnerable, disabled individual. She also complains that Barclays Bank UK PLC never took her complaint seriously and discr... (2 pages)View decision -
Decision Reference DRN-3998088
20 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3998088 The complaint Mr J has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (formerly) Carey Pensions UK LLP (“Options”). Mr J’s complaint is that Options accepted his application to open a SIPP and invest in an overseas property-based investment arrang... (21 pages)View decision -
Decision Reference DRN-4534943
20 Mar 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-4534943 The complaint Mr S has complained on behalf of company M that Metro Bank PLC (‘Metro’) delayed the process for changing signatories when there was a change in company director and this led to M suffering losses of around £19,000. He’s also unhappy Metro decided to close the acc... (5 pages)View decision -
Decision Reference DRN-4691896
20 Mar 2024 TenetLime Ltd UpheldMortgagesDRN-4691896 The complaint Mr and Mrs W complain about poor service and lack of updates from an appointed representative of TenetLime Ltd when they took advice about re-mortgaging. What happened Mr and Mrs W took mortgage advice from TenetLime in mid-2022. Their interest rate product for pa... (4 pages)View decision -
Decision Reference DRN-4469682
20 Mar 2024 U K Insurance Limited UpheldInsuranceDRN-4469682 The complaint A company, which I’ll refer to as J, complains that U K Insurance Limited trading as NIG Insurance (NIG) unfairly declined a claim on its Motor Trade One policy. It also complains that NIG returned its vehicle with parts missing. What happened The details of this ... (3 pages)View decision -
Decision Reference DRN-4696091
20 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4696091 The complaint Mr M has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (formerly) Carey Pensions UK LLP (“Options”). Mr M’s complaint is that Options accepted his application to open a SIPP and invest in an overseas property-based investment arrang... (22 pages)View decision -
Decision Reference DRN-4697065
20 Mar 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4697065 The complaint Miss A complains that National Westminster Bank Plc have unreasonably declined to refund her for transactions she didn’t make. She’d like the transactions refunded and for a significant degree of compensation. What happened Miss A holds an account with NatWest. In... (3 pages)View decision -
Decision Reference DRN-4696794
20 Mar 2024 Billing Finance Limited UpheldConsumer CreditDRN-4696794 The complaint Mr B complains Billing Finance Limited (BFL) irresponsibly entered into a hire purchase agreement because it didn’t complete reasonable and proportionate checks to ensure the agreement was affordable. What happened Mr B entered into the hire purchase agreement on ... (5 pages)View decision -
Decision Reference DRN-4437619
20 Mar 2024 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4437619 The complaint A company, which I’ll refer to as K, complains that Advanced Payment Solutions Limited (trading as Cashplus Bank) won’t refund a payment it didn’t make. Mr K, who is a director or K, brings the complaint on K’s behalf. What happened The details of this complaint a... (2 pages)View decision
