We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4370113
9 Nov 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4370113 The complaint Mr R complains that Creation Consumer Finance Ltd reported adverse information on his credit file unfairly. What happened In November 2017 Mr R applied for a credit account with Creation. He used the account regularly to make purchases from a retailer. In February... (3 pages)View decision -
Decision Reference DRN-3853227
9 Nov 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3853227 The complaint Mr H complains about the suitability of the advice provided by Inspirational Financial Management Ltd (“IFM”) in September 2017 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”). What ... (12 pages)View decision -
Decision Reference DRN-4435380
9 Nov 2023 Somerset Bridge Insurance Services Limited UpheldInsuranceDRN-4435380 The complaint Miss B complains about the charges applied by Somerset Bridge Insurance Services when she cancelled her car insurance policy. What happened Miss B bought a car insurance policy through an aggregator site. The broker for the policy was Somerset Bridge with the insu... (3 pages)View decision -
Decision Reference DRN-4427435
9 Nov 2023 Helvetia Global Solutions Ltd UpheldInsuranceDRN-4427435 The complaint Mr S has complained about the length of time it took Helvetia Global Solutions Ltd’s breakdown recovery provider, who I’ll refer to as N, to assist him after his car broke down and he made a claim under his Breakdown Recovery insurance policy. What happened The de... (2 pages)View decision -
Decision Reference DRN-3819692
9 Nov 2023 Mather & Murray Financial Ltd UpheldPensions and AnnuitiesDRN-3819692 The complaint Mr W complains about the advice given by Mather & Murray Financial Ltd (‘Mather & Murray’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a personal pension. He says the ad... (9 pages)View decision -
Decision Reference DRN-4444587
9 Nov 2023 Santander UK Plc UpheldBanking and PaymentsDRN-4444587 The complaint Mrs P complained because Santander UK plc refused to refund her for 12 cash withdrawals which she said she didn’t make. What happened On 13 April 2023, Mrs P contacted Santander, to report that she’d lost her card. Santander asked her about 12 cash machine withdra... (4 pages)View decision -
Decision Reference DRN-4247367
9 Nov 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4247367 The complaint Mrs H complains that a car acquired with finance from BMW Financial Services (GB) Limited (“BMWFS”) wasn’t of satisfactory quality. What happened In June 2022 Mrs H was supplied with a brand new car and entered into a hire purchase agreement with BMWFS. Soon after... (3 pages)View decision -
Decision Reference DRN-4436713
9 Nov 2023 Skyline Direct Limited UpheldConsumer CreditDRN-4436713 The complaint Miss M complains that Skyline Direct Limited (“Skyline”) lent to her when she could not afford it. She has said that Skyline took no information from her about her income and her expenditure before approving loans 1 to 5. What happened Using information from Skyli... (7 pages)View decision -
Decision Reference DRN-4398873
9 Nov 2023 ReAssure Limited UpheldInvestmentsDRN-4398873 The complaint Mr and Mrs V complain about the way ReAssure Limited has administered two savings policies they held. They say: There has been a failure to provide information about the maturity of the policies. The policies have been incorrectly amalgamated. They are unhappy ... (4 pages)View decision -
Decision Reference DRN-4250233
9 Nov 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4250233 The complaint Mr C complains Tesco Personal Finance PLC trading as Tesco Bank irresponsibly lent to him when providing him with a credit card. What happened My understanding is Mr C applied for a Tesco credit card in April 2022, and he was given a credit limit of £3,850. He say... (2 pages)View decision
