We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4689054
20 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4689054 The complaint Mr G has a self-invested personal pension (“SIPP”) with Options UK Personal Pensions LLP (“Options”), formerly Carey Pensions UK LLP (“Carey”). Mr G transferred his existing personal pension plan (“PPP”) to the SIPP to invest in a property-based investment scheme ... (31 pages)View decision -
Decision Reference DRN-3804520
20 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3804520 The complaint Mr J complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions UK LLP) failed to conduct adequate due diligence on both his adviser and selected investment when it accepted his application to open a self-invested personal pension (‘SIPP’... (24 pages)View decision -
Decision Reference DRN-4536441
20 Mar 2024 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4536441 The complaint Miss J is unhappy that a car supplied to her under a hire purchase agreement with Blue Motor Finance Ltd (‘BMF’) was of an unsatisfactory quality. What happened In January 2023, Miss J was supplied with a used car through a hire purchase agreement with BMF. The ag... (5 pages)View decision -
Decision Reference DRN-4629985
20 Mar 2024 Starling Bank Limited UpheldBanking and PaymentsDRN-4629985 The complaint Mr C is unhappy that Starling Bank Limited won’t reimburse him after he fell victim to a scam. What happened In June 2023, after falling victim to a phishing text, Mr C got a call claiming to be from Starling. He was told that, due to the phishing text, payments h... (4 pages)View decision -
Decision Reference DRN-4455181
20 Mar 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4455181 The complaint Mr C complains about the service he received from National Westminster Bank Plc following the winding-up of a trust. What happened Mr C’s father set up a trust in his will. There were two trustees including Mr C, and they were the sole beneficiaries of the trust. ... (3 pages)View decision -
Decision Reference DRN-4673761
20 Mar 2024 Accord Mortgages Limited UpheldMortgagesDRN-4673761 The complaint Ms D complains about the delays and mismanagement of her applications by Accord Mortgages Limited when she applied to remortgage her properties with that lender. What happened Ms D applied to Accord to remortgage three properties that I shall call SH, LB and WR. M... (4 pages)View decision -
Decision Reference DRN-4685330
20 Mar 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4685330 The complaint L complains about delays and poor service by HSBC UK Bank Plc when its accountant requested information to complete a professional audit. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr ... (4 pages)View decision -
Decision Reference DRN-4689873
20 Mar 2024 CMC Spreadbet Plc UpheldInvestmentsDRN-4689873 The complaint Mr B complains that CMC Spreadbet Plc put pressure on him to be categorised as an elective professional client – this has exposed him to additional risks and has resulted in a considerable negative balance on his account. What happened Mr B has a spread betting a... (12 pages)View decision -
Decision Reference DRN-4689387
20 Mar 2024 Aviva Insurance Limited UpheldInsuranceDRN-4689387 The complaint Mr and Mrs S’s complaint is about the handling of a claim under their home insurance policy with about Aviva Insurance Limited. What happened In July 2022, Mr and Mrs S made a claim under their policy after their home was damaged as a result of a fire in the next-... (4 pages)View decision -
Decision Reference DRN-4652267
20 Mar 2024 Haven Insurance Company Limited UpheldInsuranceDRN-4652267 The complaint Mr V complains that Haven Insurance Company Limited have treated him unfairly in relation to his car insurance claim. Mr V’s father has assisted in this matter, but for ease of reading I will just refer to Mr V (and include his father’s submissions as if they were... (3 pages)View decision
