We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4717393
28 Jun 2024 Northern Bank Limited UpheldBanking and PaymentsDRN-4717393 The complaint Mrs S complains Northern Bank Limited, trading as Danske Bank, (“Danske Bank”) refuses to refund her for an ATM dispute in which she says the ATM didn’t dispense the cash as requested What happened Mrs S says she visited an ATM on 21 October 2023 to withdraw £100 ... (2 pages)View decision -
Decision Reference DRN-4744135
28 Jun 2024 Zurich Insurance PLC UpheldInsuranceDRN-4744135 The complaint Mrs T complains that Zurich Insurance PLC treated her unfairly following a claim against her contents insurance policy. Mrs T is being represented in this case. For ease of reading, I’ll refer to both Mrs T and her representative as “Mrs T” throughout. What happen... (5 pages)View decision -
Decision Reference DRN-4868508
28 Jun 2024 Allianz Insurance Plc UpheldInsuranceDRN-4868508 The complaint A limited company, which I will refer to as B, complains about the settlement of its commercial motor insurance claim by Allianz Insurance Plc. What happened The following is intended only as a brief summary of the events relating to this complaint. Although some ... (9 pages)View decision -
Decision Reference DRN-4747452
28 Jun 2024 ERGO Versicherung Aktiengesellschaft UpheldInsuranceDRN-4747452 The complaint A limited company, which I’ll refer to as P, complains about the decision of ERGO Versicherung Aktiengesellschaft in relation to its commercial property insurance claim for damage caused by subsidence. What happened The following is only intended as a brief summar... (5 pages)View decision -
Decision Reference DRN-4876063
28 Jun 2024 BUPA Insurance Limited UpheldInsuranceDRN-4876063 The complaint Mr A has complained that BUPA Insurance Limited withheld information from him in relation to his claim. What happened The background to this complaint is well known to the parties and it serves no purpose for me to repeat it in detail here. In summary Mr A made a ... (3 pages)View decision -
Decision Reference DRN-4860343
28 Jun 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4860343 The complaint Mr B complains about missed payment markers on his credit file, reported by National Westminster Bank Plc (“NatWest”). What happened Mr B held several accounts with NatWest including a current account with an arranged overdraft facility. In January 2023, NatWest d... (4 pages)View decision -
Decision Reference DRN-4880223
28 Jun 2024 Ageas Insurance Limited UpheldInsuranceDRN-4880223 The complaint G, a limited company, complains Ageas Insurance Limited has unfairly proposed a partial settlement of a claim on its commercial property insurance policy, following a fire which caused damage to the property. G insures a property made up of four flats. G is being ... (3 pages)View decision -
Decision Reference DRN-4879707
28 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4879707 The complaint Mr F complains that in 2012, Options UK Personal Pensions LLP (‘Options’, trading as Carey Pensions UK LLP at the relevant time) didn’t carry out adequate due diligence when it accepted his Self-Invested Personal Pension (‘SIPP’) application and allowed him to inv... (64 pages)View decision -
Decision Reference DRN-4878161
28 Jun 2024 Marsh Finance Limited UpheldConsumer CreditDRN-4878161 The complaint Miss A complains that Marsh Finance Limited (MFL) shouldn’t have lent to her as she couldn’t afford the lending. Miss A is represented by a third party in bringing her complaint. But for ease of reading I will only refer to Miss A in my decision. What happened Mis... (6 pages)View decision -
Decision Reference DRN-4879744
28 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4879744 The complaint Miss G complains that Monzo Bank Ltd (Monzo) won’t refund money she lost in a jobs scam. What happened What Miss G says: Miss G was looking to earn some extra money to add to her regular employment. She searched the internet and applied for a job with a company wh... (5 pages)View decision