We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4880107
28 Jun 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4880107 The complaint Miss S complains Santander UK Plc has declined a claim she’s brought under section 75 of the Consumer Credit Act 1974 (“s.75 CCA”). What happened In October 2020 Miss S entered a contract where she had to pay £6,550 for Timeshare Relinquishment and other services ... (3 pages)View decision -
Decision Reference DRN-4617622
28 Jun 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4617622 The complaint Mrs K complains about the quality of a car she acquired through a hire purchase agreement financed by Creation Consumer Finance Limited (CCF). What happened In October 2022 Mrs K acquired a used car through a hire purchase agreement financed by CCF. Mrs K said tha... (4 pages)View decision -
Decision Reference DRN-4836040
28 Jun 2024 Great Lakes Insurance SE UpheldInsuranceDRN-4836040 The complaint Mrs K and Mr K complain about the way Great Lakes Insurance SE dealt with a claim on their travel insurance policy. Any reference to Great Lakes includes those appointed to handle claims on its behalf. What happened As both sides are very familiar with the backgro... (3 pages)View decision -
Decision Reference DRN-4640841
28 Jun 2024 Credit Resource Solutions Limited UpheldConsumer CreditDRN-4640841 The complaint Miss R complains Credit Resource Solutions Ltd (CRS) have incorrectly distributed payments from her debt management plan (DMP). She says this led to CRS incorrectly defaulting a short-term loan account. What happened The information I have shows Miss R entered int... (3 pages)View decision -
Decision Reference DRN-4732777
28 Jun 2024 Jan Kazimierz Pietruszka UpheldPensions and AnnuitiesDRN-4732777 The complaint Mr T complains that JAN Investment Marketing (also trading as Jan Kazimierz Pietruszka) (JAN) were involved in transferring his pension funds and they didn’t do what they ought to have done, which ultimately meant he was unsuitably invested and he suffered loss. W... (36 pages)View decision -
Decision Reference DRN-4630527
28 Jun 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4630527 The complaint Ms W has complained that Nationwide Building Society (“Nationwide”) irresponsibly granted an overdraft in May 2019 that she couldn’t afford to repay, despite it being aware that she had a gambling problem. What happened In May 2019, Ms W was granted an overdraft o... (3 pages)View decision -
Decision Reference DRN-4777979
28 Jun 2024 AXIS Specialty Europe SE UpheldInsuranceDRN-4777979 The complaint A limited company, which I will refer to as S, complains about the decision of AXIS Specialty Europe SE to avoid its commercial insurance policy and decline its claim for building damage. What happened The following is intended only as a brief summary of events. A... (6 pages)View decision -
Decision Reference DRN-4876763
28 Jun 2024 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-4876763 The complaint Mr C complains there were delays on the part of Curtis Banks Limited (Curtis Banks) in completing a property purchase by Mr C’s SIPP (self invested personal pension). Mr C also complains that Curtis Banks delayed in submitting a Lifetime Allowance (LTA) declaratio... (17 pages)View decision -
Decision Reference DRN-4879595
28 Jun 2024 QIC Europe Ltd UpheldInsuranceDRN-4879595 The complaint Mr G and Miss R complain about QIC Europe Ltd’s handling of their home insurance claim. Mr G and Miss R are joint policyholders. As most of the communication relating to their claim and complaint has been from Mr G, I’ll refer mainly to him in my decision. QIC is ... (11 pages)View decision -
Decision Reference DRN-4865984
28 Jun 2024 Loans 2 Go Limited UpheldConsumer CreditDRN-4865984 The complaint Mr F complains that Loans 2 Go Limited lent irresponsibly when providing loans over the course of several years. What happened In November 2019 Mr F applied for a loan of £500 with Loans 2 Go. In his application, Mr F said he was employed with an income of £2,750.... (4 pages)View decision