We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130193 results
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Decision Reference DRN-4727579
11 Sep 2024 Tandem Home Loans Ltd UpheldMortgagesDRN-4727579 The complaint Mr C says that a secured (second charge) loan he took out in October 2021 with Tandem Home Loans Ltd (previously known as Oplo HL Ltd) was unaffordable and irresponsibly lent. What happened Mr C bought the property in January 2021 for £105,000, taking a first c... (5 pages)View decision -
Decision Reference DRN-5001863
11 Sep 2024 Sense Network Limited UpheldInvestmentsDRN-5001863 The complaint Mrs M complained about the service she’s received from an appointed representative of Sense Network Limited (SNL). She’s unhappy with advice she received to not surrender an offshore bond she held because of tax that would become due. What happened Mrs M had be... (9 pages)View decision -
Decision Reference DRN-5015708
11 Sep 2024 Ageas Insurance Limited UpheldInsuranceDRN-5015708 The complaint Mr B and Mrs B complain that Ageas Insurance Limited have provided poor service when dealing with their contents claim for damage due to an escape of water. What happened Mr B and Mrs B arranged contents insurance with Ageas through a broker in March 2021 whic... (4 pages)View decision -
Decision Reference DRN-4857119
11 Sep 2024 Target Servicing Limited UpheldMortgagesDRN-4857119 The complaint Mr and Mrs P complain that Target Servicing Limited failed to issue a deed of postponement for their help to buy shared equity loan within a reasonable timescale. This delayed them re- mortgaging and they lost out on lower interest rates. They ask for compensat... (4 pages)View decision -
Decision Reference DRN-4982757
11 Sep 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4982757 The complaint Mrs C has complained about the way Accredited Insurance (Europe) Ltd handled a claim she made under her home insurance policy. What I’ve decided – and why I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the circ... (2 pages)View decision -
Decision Reference DRN-5014308
11 Sep 2024 QIC Europe Ltd UpheldInsuranceDRN-5014308 The complaint Miss F complains about the way QIC Europe Ltd has handled an escape of water claim she made on a home insurance policy. All references to QIC include the actions of the agents acting on its behalf. What happened The background to this complaint is well-known to... (6 pages)View decision -
Decision Reference DRN-5015874
11 Sep 2024 esure Insurance Limited UpheldInsuranceDRN-5015874 The complaint Mr K complains esure Insurance Limited (esure) did not fairly settle his claim after he made a claim on his motor insurance policy and it caused delays to progression of the claim. esure are the underwriters of this policy i.e. the insurer. Part of this compla... (3 pages)View decision -
Decision Reference DRN-4722382
11 Sep 2024 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4722382 The complaint Mrs A complains that AA Underwriting Insurance Company Limited have refused to deal with the flooring issues on her claim and have provided poor service. What happened Mrs A holds a buildings and contents policy with AA. In 2022 Mrs A raised a complaint with ... (3 pages)View decision -
Decision Reference DRN-4967784
11 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4967784 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr M is being represented by a claims management company in this complaint. What happened In August 2023, Mr M was contacted on a popular instant messaging s... (12 pages)View decision -
Decision Reference DRN-5013619
11 Sep 2024 Life's Great Limited UpheldMortgagesDRN-5013619 The complaint Mr B complains he was misadvised by a broker working under the umbrella of Life's Great Limited trading as Mojo, because he was told he could change for a new rate right up until his reserved rate took effect. Mr B said he’d be better off now if this advic... (4 pages)View decision