We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130332 results
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Decision Reference DRN-6163141
27 Feb 2026 Advantage Insurance Company Limited UpheldInsuranceDRN-6163141 The complaint Mrs S has complained about Advantage Insurance Company Limited. She isn’t happy that it cancelled her policy after she notified them of a potential claim and the poor service she received. What happened I looked at this case and provided my initial thoughts in ... (3 pages)View decision -
Decision Reference DRN-6026761
27 Feb 2026 Tesco Underwriting Limited UpheldInsuranceDRN-6026761 The complaint Mr F complained that Tesco Underwriting Limited (“Tesco”) delayed the repairs to his car, provided a poor standard of service, and returned his car with additional damage, following a claim he made under his motor insurance policy. What happened Mr F’s car was ... (4 pages)View decision -
Decision Reference DRN-6186326
27 Feb 2026 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-6186326 The complaint Mr L complains Clydesdale Bank Plc trading as Virgin Money hasn’t calculated the interest on his ISA correctly. He’s also unhappy with delays. What happened Mr L has an ISA with Virgin Money with a substantial balance. He complained to Virgin Money that it hadn... (2 pages)View decision -
Decision Reference DRN-6186212
27 Feb 2026 Nationwide Building Society UpheldBanking and PaymentsDRN-6186212 The complaint Mr H complains an error on Nationwide Building Society’s part meant he received the maturity proceeds of a junior ISA 10 years later than he should have done, and that it also made errors in the course of resolving the issue with his ISA causing significant dis... (2 pages)View decision -
Decision Reference DRN-6002415
27 Feb 2026 TSB Bank plc UpheldBanking and PaymentsDRN-6002415 The complaint Mr M complains that TSB Bank plc didn’t do enough to prevent the loss he suffered when he says a third party made transfers from his account. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief o... (3 pages)View decision -
Decision Reference DRN-6116299
27 Feb 2026 MONEYBARN NO.1 LIMITED UpheldConsumer CreditDRN-6116299 The complaint Mr C complains about the quality of a car he acquired under a conditional sale agreement with MONEYBARN NO.1 LIMITED (Moneybarn). When I refer to what Mr C and Moneybarn said or did, it should also be taken to include things said or done on their behalf. What... (4 pages)View decision -
Decision Reference DRN-6185019
27 Feb 2026 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-6185019 The complaint Mr F is unhappy with the quality of repairs completed to his car by AA Underwriting Insurance Company Limited following an accident. What happened Mr A’s car was involved in an accident. He contacted AA to raise a claim. The claim was accepted and Mr F’s car wa... (3 pages)View decision -
Decision Reference DRN-6107535
27 Feb 2026 Simpson Financial Services Ltd UpheldPensions and AnnuitiesDRN-6107535 The complaint Mr A has complained about the fees charged by Simpson Financial Services Ltd (‘SFS’) for ongoing advice, which he says it has failed to provide. What happened In 2014 SFS recommended that Mr A open a pension with a new provider to receive both employer contribu... (6 pages)View decision -
Decision Reference DRN-5894802
27 Feb 2026 Aviva Insurance Limited UpheldInsuranceDRN-5894802 The complaint Mr and Mrs M complain about how Aviva Insurance Limited have handled their subsidence claim. What happened Mr and Mrs M have been represented in their claim and complaint at various stage, but for ease of reading, I’ll refer to them throughout. Mr and Mrs M hav... (9 pages)View decision -
Decision Reference DRN-5613520
27 Feb 2026 Admiral Markets UK Ltd UpheldInvestmentsDRN-5613520 The complaint Mr A’s complaint is that Admiral Markets UK Ltd (“Admiral”) shouldn’t have classified him as an elective professional client (“EPC”), allowing him to trade with excessive leverage. Background Admiral says Mr A applied for an Admiral account in September 2020. H... (9 pages)View decision