We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130193 results
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Decision Reference DRN-4939978
10 Sep 2024 Legal and General Assurance Society Limited UpheldPensions and AnnuitiesDRN-4939978 The complaint X complains that Legal & General Assurance Society Limited (L&G) delayed the transfer of his pension fund, provided incorrect information and mismanaged his investments. He wants compensation for the losses he says were incurred and the distress and inc... (7 pages)View decision -
Decision Reference DRN-5012087
10 Sep 2024 Lendable Ltd UpheldConsumer CreditDRN-5012087 The complaint Mr S says Lendable Ltd irresponsibly lent to him. What happened On 10 November 2023 Mr S took out a loan for £700 over 12 months. The monthly repayments were £71.82. He says he should not have been given this unaffordable loan based on his credit file. Lendabl... (3 pages)View decision -
Decision Reference DRN-4541558
10 Sep 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4541558 The complaint Ms B is unhappy that a car supplied to her under a hire purchase agreement with Creation Consumer Finance Ltd (Creation) was of an unsatisfactory quality. She is also unhappy that she was told that a fault with the car had been repaired – she said she wouldn’t ... (3 pages)View decision -
Decision Reference DRN-4897578
10 Sep 2024 Ald Automotive Limited UpheldConsumer CreditDRN-4897578 The complaint Mr A complains about a charge ALD Automotive Limited, trading as Polestar Leasing (“ALD”), applied for a missing service history when he returned a car at the end of his lease agreement. What happened Mr A entered into a hire agreement with ALD in June 2021; t... (2 pages)View decision -
Decision Reference DRN-5014143
10 Sep 2024 Zopa Bank Limited UpheldConsumer CreditDRN-5014143 The complaint Mrs P complains that Zopa Bank Limited acted unfairly when it would not tell her why it had declined her loan application. What happened Mrs P applied for a loan with Zopa after being pre-approved by a third party but her application was declined. Mrs P was unh... (2 pages)View decision -
Decision Reference DRN-4566018
10 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4566018 The complaint Ms T is unhappy that Revolut Ltd won’t reimburse her a financial loss she suffered as a result of fraud. What happened As the circumstances of this complaint are well-known to both parties, I have summarised them briefly below. In May 2023, Ms T received a call... (7 pages)View decision -
Decision Reference DRN-4973626
10 Sep 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4973626 The complaint Mr T complains that Admiral Insurance (Gibraltar) Limited (Admiral) unfairly declined his claim for damage caused by a water leak, under his home buildings insurance policy. What happened In June 2023 Mr T contacted Admiral to make a claim for damage caused by... (6 pages)View decision -
Decision Reference DRN-4908098
10 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4908098 The complaint Mrs W complains that Revolut Ltd won’t refund money she lost when she fell victim to a cryptocurrency scam. Mrs W is being represented by solicitors in this complaint. What happened Mrs W says that in January 2023 she came across an advertisement for an inves... (10 pages)View decision -
Decision Reference DRN-4735778
10 Sep 2024 Newcastle Building Society UpheldBanking and PaymentsDRN-4735778 The complaint Ms H is unhappy that Newcastle Building Society (NBS) incorrectly changed her account details leading to post and personal documents being sent to her old address. What happened Ms H changed her address by phone at the beginning of January 2024. NBS required co... (2 pages)View decision -
Decision Reference DRN-4923468
10 Sep 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4923468 The complaint Mr B complains that Nationwide Building Society lent irresponsibly when it approved his overdraft application and later increased the limit. Mr B also complains that Nationwide’s actions led to him becoming overly reliant on the overdraft facility and that it u... (3 pages)View decision