We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
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Decision Reference DRN-4277192
7 Nov 2023 esure Insurance Limited UpheldInsuranceDRN-4277192 The complaint Mr B complains that esure Insurance Limited cancelled his motor insurance policy by accident. He wants £1,500 compensation for the trouble and upset this caused. What happened Mr B was stopped by the police for driving whilst uninsured. He bought temporary cover ... (2 pages)View decision -
Decision Reference DRN-4127082
7 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4127082 The complaint Mr L complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (39 pages)View decision -
Decision Reference DRN-4443257
7 Nov 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4443257 The complaint Mr J, as director of the limited company “B”, has complained that Advanced Payment Solutions Limited (trading as Cashplus Bank) won’t refund transactions he says he didn’t make or otherwise authorise. What happened Mr J has explained that his bag was stolen while ... (4 pages)View decision -
Decision Reference DRN-3601327
7 Nov 2023 Share In Ltd UpheldInvestmentsDRN-3601327 The complaint Mr A complains he was misled about the details of a property investment. The investment was made through PropTech Crowd Ltd (PropTech) trading as Igloo Crowd, which was an appointed representative of Share In Ltd. What happened PropTech ran a crowdfunding platform... (5 pages)View decision -
Decision Reference DRN-4441160
7 Nov 2023 John Lewis Financial Services Limited UpheldBanking and PaymentsDRN-4441160 The complaint Mr G is unhappy with the way John Lewis Financial Services Limited (“JLFS”) dealt with a claim he made to recover money he paid for a package holiday. Background to this decision I recently issued my provisional decision setting out the events leading up to this c... (7 pages)View decision -
Decision Reference DRN-4340505
7 Nov 2023 U K Insurance Limited UpheldInsuranceDRN-4340505 The complaint Mr H complains about UK Insurance Limited (UKI) who wouldn’t cover the cost of repairing his device, under his home insurance policy. What happened Mr H dropped his device and made a claim against his policy, as the screen became damaged. UKI accepted the claim an... (3 pages)View decision -
Decision Reference DRN-3898008
7 Nov 2023 Dobson & Hodge Limited UpheldPensions and AnnuitiesDRN-3898008 The complaint Mr J complains about the advice Dobson & Hodge Limited gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a self-invested personal pension (‘SIPP’). He says the advice ... (6 pages)View decision -
Decision Reference DRN-4442993
7 Nov 2023 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-4442993 The complaint Mrs M complains about the different dates Sainsbury’s Bank Plc use when producing her credit card account statements. What happened I issued a provisional decision on this matter last month, part of which is copied below: “Mrs M has a credit card account with Sain... (3 pages)View decision -
Decision Reference DRN-4343855
7 Nov 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4343855 The complaint Mr M complains that he had a Cifas marker registered against him by Barclays Bank UK PLC (‘Barclays’) without due cause. What happened In June 2018 Mr M applied and was approved for an ISA account with Barclays. When Barclays made further checks after the applicat... (3 pages)View decision -
Decision Reference DRN-4442672
7 Nov 2023 Herts Insurance Consultants Ltd UpheldInsuranceDRN-4442672 The complaint Mr G is unhappy with the service provided by Herts Insurance Consultants Ltd (Herts) after purchasing car insurance. What happened In September 2022 Mr G purchased car insurance through Herts Insurance Consultants Ltd. Mr G signed a credit agreement with company ... (3 pages)View decision
