We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4672571
19 Mar 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4672571 The complaint Mr B complains that J.P. Morgan Limited trading as Chase (‘Chase’) won’t refund the money he lost when he fell victim to a scam. What happened Mr B says that he received a call from someone who said they were from the Financial Conduct Authority (FCA) about his Ch... (3 pages)View decision -
Decision Reference DRN-4657920
19 Mar 2024 Hedgehog Limited UpheldInsuranceDRN-4657920 The complaint Mr B complains Hedgehog Limited (Hedgehog) unfairly cancelled his motor insurance policy. There are several parties and representatives of Hedgehog involved throughout the complaint but for the purposes of this complaint I’m only going to refer to Hedgehog. What h... (3 pages)View decision -
Decision Reference DRN-4693845
19 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4693845 The complaint A charity which I’ll call ‘F’ complains that Barclays Bank UK Plc didn’t open an account when requested, which prevented the charity receiving income. The complaint is brought on F’s behalf by their chief executive, Mr M. So, to make things easier there will be ti... (6 pages)View decision -
Decision Reference DRN-4634661
19 Mar 2024 Yodelar Investments Limited UpheldInvestmentsDRN-4634661 The complaint Mr L complains that Yodelar Investments Limited failed to effectively manage the transfer of some investments to a new provider following it providing him with advice to proceed with that change. What happened The transfer that has caused this complaint followed s... (4 pages)View decision -
Decision Reference DRN-4693772
19 Mar 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4693772 The complaint Mr T complains about pension information provided by The Prudential Assurance Company Limited (Prudential). What happened Mr T said he was advised not to join an employer’s pension scheme in the 1980s. Following a review by Prudential he was given pension mis-sell... (7 pages)View decision -
Decision Reference DRN-4375726
19 Mar 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4375726 The complaint Mr K complains that Santander UK Plc hasn’t refunded him after he fell victim to an investment scam. What happened The background to this complaint is well-known to both parties and so I’ll only provide a summary of key events here. Mr K was searching for investme... (5 pages)View decision -
Decision Reference DRN-4528234
19 Mar 2024 Bank of Scotland Plc UpheldConsumer CreditDRN-4528234 The complaint Mr C complains that Bank of Scotland plc trading as Halifax was unable to make an on-line payment from his bank account to a loan account within the same group. What happened Mr C attempted to make payments to his loan account on-line. Unfortunately, the payments ... (2 pages)View decision -
Decision Reference DRN-4361949
19 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4361949 The complaint Ms N complains that Barclays Bank UK PLC (“Barclays”) won’t refund the money she lost as part of a scam. What happened The background to this complaint is well known to both parties, so I’ll only refer to some key events here. In 2021 a friend of Ms N referred her... (3 pages)View decision -
Decision Reference DRN-4587832
19 Mar 2024 CST Wealth Management Limited UpheldPensions and AnnuitiesDRN-4587832 The complaint Mr M has complained that CST Wealth Management Limited (CST) gave him unsuitable advice to transfer his defined benefits from his occupational pension scheme (OPS) – the British Steel Pension Scheme (BSPS) – to a Self Invested Personal Pension (SIPP). What happene... (13 pages)View decision -
Decision Reference DRN-4692131
19 Mar 2024 Astrenska Insurance Limited UpheldInsuranceDRN-4692131 The complaint Mr W complains that Astrenska Insurance Limited (“Astrenska”) have charged him for the use of specialist equipment when recovering his car under his roadside assistance policy. What happened Mr W says the battery of his car was flat so, as the parking brake releas... (4 pages)View decision
