We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130193 results
-
Decision Reference DRN-5010167
10 Sep 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-5010167 The complaint Mr M complains Nationwide Building Society didn’t contact him when there was unusual activity on his account. He also complains that Nationwide Building Society didn’t provide him with a letter about the activity he needed when he asked for it. He says this mea... (3 pages)View decision -
Decision Reference DRN-5012676
10 Sep 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5012676 The complaint Mrs M’s complaint is, in essence, that Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with her under Section 140A of the Consumer Credit Act 1974... (17 pages)View decision -
Decision Reference DRN-5013816
10 Sep 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5013816 The complaint Mr H has complained that Monzo Bank Ltd registered a fraud marker against him. What happened In February 2024, Mr H received a £175 bank transfer from another individual. In March 2024, Monzo received an official report from the sending bank, detailing how that... (4 pages)View decision -
Decision Reference DRN-5012845
10 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5012845 The complaint Ms C complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. What happened Ms C received a call from fraudsters on 30 August 2023. They said they were from the Supreme Court and were calling about unpaid council tax. Ms C was ask... (7 pages)View decision -
Decision Reference DRN-5013667
10 Sep 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5013667 The complaint Ms W is unhappy that Royal & Sun Alliance Insurance Limited (RSA) withdrew funding for her Legal Expenses Insurance (LEI) claim despite funding it for four years, as it said it wasn’t covered under the terms of the policy. Ms W is represented. For ease my ... (2 pages)View decision -
Decision Reference DRN-5013024
10 Sep 2024 HSBC UK Bank Plc UpheldMortgagesDRN-5013024 The complaint Mr W complains that HSBC UK Bank plc misled him and treated him unfairly when he asked about and later went ahead with having a new property built on land which was mortgaged to it, and then wanted to sell the original property and split the title. As a result,... (5 pages)View decision -
Decision Reference DRN-5012939
10 Sep 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5012939 The complaint Mr H’s complaint is, in essence, that Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance (the ‘Lender’) acted unfairly and unreasonably by being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (the... (16 pages)View decision -
Decision Reference DRN-4884282
10 Sep 2024 Life and Easy Limited UpheldInsuranceDRN-4884282 The complaint Mr and Mrs E are unhappy that Life and Easy Limited trading as FYB mis-sold them a life and critical illness policy (‘the policy’). What happened Life and Easy Limited sold the policy to Mr and Mrs E in 2018 and that included upgraded critical illness benefit ... (3 pages)View decision -
Decision Reference DRN-4993697
10 Sep 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4993697 The complaint Mr D complains that Bank of Scotland trading as Halifax has treated him unfairly by giving him an overdraft on his account. What happened Halifax granted Mr D an overdraft facility on his account in October 2018 for £500. The overdraft facility’s credit limit ... (3 pages)View decision -
Decision Reference DRN-4947559
10 Sep 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4947559 The complaint Ms K complains HSBC UK Bank Plc (“HSBC”) failed to show it sent payment as instructed to her nominated Russian account in February 2022. Ms K adds HSBC refuses to send her confirmation it was sent, it wasn’t subject to any restrictions, and send an official let... (9 pages)View decision