We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4878477
27 Jun 2024 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-4878477 The complaint Mr P is unhappy with a camper van that was supplied to him under a hire purchase agreement with MI Vehicle Finance Limited, trading as Mann Island. What happened On 4 February 2022 Mr P signed a hire purchase agreement with Mann Island for a camper van. This was a... (12 pages)View decision -
Decision Reference DRN-4750383
27 Jun 2024 Starling Bank Limited UpheldBanking and PaymentsDRN-4750383 The complaint Mr S is unhappy that Starling Bank Limited decided not to refund him after he was the victim of a scam. What happened Mr S received a text message from a new number, saying it was his son, who was having phone problems. Mr S says he’d spoken to his son a few days ... (5 pages)View decision -
Decision Reference DRN-4602920
27 Jun 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4602920 The complaint Miss S complains about the quality of a vehicle supplied to her by N.I.I.B Group Limited trading as Northridge Finance (“Northridge”) What happened Miss S entered into a hire purchase agreement with Northridge in late April 2023 for a car. The car was approximatel... (4 pages)View decision -
Decision Reference DRN-4576187
27 Jun 2024 Close Brothers Limited UpheldConsumer CreditDRN-4576187 The complaint Mr H is unhappy that a car supplied to him under a conditional sale agreement with Close Brothers Limited was of an unsatisfactory quality. What happened In November 2022, Mr H was supplied with a used car through a conditional sale agreement with Close Brothers. ... (5 pages)View decision -
Decision Reference DRN-4822356
27 Jun 2024 V12 Retail Finance Limited UpheldConsumer CreditDRN-4822356 The complaint Mr G complains about V12 Retail Finance Limited’s (‘V12’) response to a claim he made to it. What happened The parties are familiar with the background of this complaint – so I will only summarise it briefly here. It reflects my informal remit. Mr G purchased some... (4 pages)View decision -
Decision Reference DRN-4423404
27 Jun 2024 Next Retail Limited UpheldConsumer CreditDRN-4423404 The complaint Mrs H complains about Next Retail Limited’s ‘Next’ refusal to recredit the value of two items she attempted to return, as well as the cost of associated investigation charges applied to her running account credit facility. What happened Mrs H used her running acco... (4 pages)View decision -
Decision Reference DRN-4869936
27 Jun 2024 CubicStone Capital Management Limited UpheldInvestmentsDRN-4869936 The complaint Mrs K, Mr K1 and their son Mr K2 have raised several complaint issues, regarding the way CubicStone Capital Management Limited (CCM) managed their investment portfolio. Mrs K, Mr K1 and Mr K2 are being represented with this complaint. What happened Mr and Mrs K an... (6 pages)View decision -
Decision Reference DRN-4878034
27 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4878034 The complaint Mr C complains Barclays Bank UK PLC kept on allowing a third party to take money out of their account and reversed a refund leaving them overdrawn and without their benefits. What happened Mr C has an account with Barclays and has done so for many years. He’s disa... (3 pages)View decision -
Decision Reference DRN-4865564
27 Jun 2024 Somerset Bridge Insurance Services Limited UpheldInsuranceDRN-4865564 The complaint Mrs S has complained about the amount Somerset Bridge Insurance Services Limited charged when it cancelled her car insurance policy. Somerset Bridge was operating under one of its trading names when it did this, but I have referred to Somerset Bridge in this decis... (3 pages)View decision -
Decision Reference DRN-4872945
27 Jun 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4872945 The complaint Mr A in unhappy that Lloyds Bank PLC recovered funds from his account and loaded his name to a fraud prevention database. What happened As both parties are familiar with the circumstances of this complaint, I’ve summarised them briefly below. Mr A held an account ... (4 pages)View decision