We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121115 results
-
Decision Reference DRN-4330676
7 Nov 2023 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-4330676 The complaint Mrs C complains that PayPal (Europe) Sarl et Cie SCA (“PayPal”) won’t remove the restrictions placed on her account without receipt of personal documentation relating to her husband whose card details had been added to the account. Mrs C wants her account restored... (2 pages)View decision -
Decision Reference DRN-4440454
7 Nov 2023 TSB Bank plc UpheldBanking and PaymentsDRN-4440454 The complaint Miss B complains that TSB Bank plc shouldn’t have defaulted her current account as she had maintained regular repayment plans through a debt management plan. What happened In late August 2018, Miss B entered into a repayment plan with TSB to clear the outstanding ... (3 pages)View decision -
Decision Reference DRN-4299103
7 Nov 2023 Domestic & General Insurance Plc UpheldInsuranceDRN-4299103 The complaint Mr A has complained about the poor service he received when he made a claim for a damaged washing machine under a warranty protection plan with Domestic & General Insurance Plc. He wants a full refund of the premiums he has paid since 2019. What happened Mr A ... (3 pages)View decision -
Decision Reference DRN-4440134
7 Nov 2023 Astrenska Insurance Limited UpheldInsuranceDRN-4440134 The complaint Ms S complains about Astrenska Insurance Limited trading as Collinson Insurance’s (“Astrenska”) decision to decline her claim under her travel insurance policy. What happened Ms S travelled abroad but, when she arrived at her destination, her baggage didn’t arrive... (3 pages)View decision -
Decision Reference DRN-4255142
7 Nov 2023 British Gas Insurance Limited UpheldInsuranceDRN-4255142 The complaint Mr A has complained about the poor service he received from British Gas Insurance Limited (BGIL) when he sought assistance under his Home Care agreement. What happened In September 2022 Mr A sought assistance from BGIL when there was a problem with hot water acces... (2 pages)View decision -
Decision Reference DRN-4249327
7 Nov 2023 Zurich Insurance PLC UpheldInsuranceDRN-4249327 The complaint Mr B complains that Zurich Insurance plc is responsible for mishandling his claim on his motor insurance policy. What happened Mr B had a comprehensive policy for the year from March 2022. The policy was branded with the name of an insurance intermediary. Zurich w... (3 pages)View decision -
Decision Reference DRN-4387565
7 Nov 2023 AWP P&C SA UpheldInsuranceDRN-4387565 The complaint Mr O and Ms O complain about AWP P&C SA’s decision to turn down their travel insurance claim. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving my reasons for my decisio... (2 pages)View decision -
Decision Reference DRN-4409200
7 Nov 2023 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4409200 The complaint Mr M complains about the quality of a car he has been financing through an agreement with Creation Consumer Finance Ltd, who I’ll call Creation. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead,... (3 pages)View decision -
Decision Reference DRN-4440433
7 Nov 2023 Inter Partner Assistance SA UpheldInsuranceDRN-4440433 The complaint Mr and Mrs R have complained about the way Inter Partner Assistance SA dealt with a claim they made under their Home Assistance (HA) policy. What happened Mr and Mrs R reported water leaking from their roof into their home from two places just before Christmas in ... (3 pages)View decision -
Decision Reference DRN-4418279
7 Nov 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4418279 The complaint Ms R complains about the price quoted by Advantage Insurance Company Limited (“Advantage”) to renew her motor insurance policy. She also complains about the delay in dealing with her claim under her policy. What happened Ms R’s car was damaged while parked and una... (3 pages)View decision
