We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130332 results
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Decision Reference DRN-4623853
12 Sep 2024 Hyundai Capital UK Limited UpheldConsumer CreditDRN-4623853 The complaint Miss S is unhappy that a car supplied to her under a conditional sale agreement with Hyundai Capital UK Limited trading as Hyundai Finance was of an unsatisfactory quality. What happened In September 2021, Miss S was supplied with a used car through a conditio... (3 pages)View decision -
Decision Reference DRN-4673848
12 Sep 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4673848 The complaint Mr M complains about the quality of a car supplied to him on finance by Oodle Financial Services Limited trading as Oodle Car Finance. What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. ... (5 pages)View decision -
Decision Reference DRN-5019247
12 Sep 2024 Bank of Scotland Plc UpheldConsumer CreditDRN-5019247 The complaint Miss R is complaining about Bank of Scotland plc because she says it lent irresponsibly by providing a loan she couldn’t afford. What happened In 2018, Miss R took out a loan with Bank of Scotland for £3,000. This was repayable over 48 months at £95 per month. ... (3 pages)View decision -
Decision Reference DRN-4980261
12 Sep 2024 Openwork Limited UpheldMortgagesDRN-4980261 The complaint Mr N and Mrs D’s complaint relates to mortgage advice they received from a broker representing Openwork Limited trading as The Openwork Partnership. They believe Openwork caused months of delay in their plans relating to their buy-to-let and residential mortgag... (6 pages)View decision -
Decision Reference DRN-4908797
12 Sep 2024 Bank of Scotland Plc UpheldMortgagesDRN-4908797 The complaint Mr D complains that Bank of Scotland plc trading as Halifax carried out two additional credit searches, several months after he’d decided not to go ahead with a mortgage from it. He said these extra searches affected his credit score. What happened Mr D applied... (3 pages)View decision -
Decision Reference DRN-5010542
12 Sep 2024 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-5010542 The complaint Mr A complains that he was mis-sold an investment by Equity for Growth (Securities) Limited (EforG). He says he was given misleading information about the security of the investment. What happened In June 2019, Mr A invested £100,000 into MIXG Ltd loan notes. ... (21 pages)View decision -
Decision Reference DRN-5018354
12 Sep 2024 esure Insurance Limited UpheldInsuranceDRN-5018354 The complaint Miss R complains about how esure Insurance Limited (“esure”) handled a claim following an accident and subsequent theft of her car. What happened Miss R had a motor insurance policy with esure covering her car. On Thursday 18 May 2023 she was involved in a coll... (5 pages)View decision -
Decision Reference DRN-4904374
12 Sep 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4904374 The complaint Ms H is unhappy with Inter Partner Assistance SA’s (IPA) handling of her claim. What happened Ms H has travel medical insurance with IPA. Ms H was in France for her wedding when she was involved in a road traffic accident. She was the driver of the vehicle and ... (3 pages)View decision -
Decision Reference DRN-4960945
12 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4960945 The complaint Mr A complains that Revolut Ltd hasn’t refunded him after he fell victim to a scam. What happened The background to this complaint is well known to all parties, so I’ll only provide a summary of events here. Mr A was contacted on WhatsApp by someone offering a... (7 pages)View decision -
Decision Reference DRN-5018866
12 Sep 2024 Bank of Scotland Plc UpheldMortgagesDRN-5018866 The complaint Miss M’s complaint is about a mortgage she has with Bank of Scotland plc trading as Halifax (BoS). She is unhappy that the consent to let she has attached to the mortgage prevented her from accessing assistance under the Mortgage Charter and attaching a new int... (6 pages)View decision