We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4781537
27 Jun 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4781537 The complaint Mr K has complained about his previous car insurer Admiral Insurance (Gibraltar) Limited because having agreed to not renew his policy, it did renew it, taking over £1,000 from his account just before Christmas. What happened Mr K had decided to change his insurer... (3 pages)View decision -
Decision Reference DRN-4844464
27 Jun 2024 Vitality Health Limited UpheldInsuranceDRN-4844464 The complaint Mr S is unhappy Vitality Health Limited (Vitality) declined his claim. What happened Mr S has a group private medical insurance policy. The policy started in September 2022 and is underwritten by Vitality on a ‘moratorium’ basis. In May 2023, Mr S spoke to a priva... (2 pages)View decision -
Decision Reference DRN-4857115
26 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4857115 The complaint Mr K had a self-invested personal pension (SIPP) with Carey Pensions UK LLP now Options UK Personal Pensions LLP (“Options”). Mr K transferred his existing personal pensions to the SIPP to invest in a corporate bond. Mr K’s complaint is that Options should not hav... (24 pages)View decision -
Decision Reference DRN-4767809
26 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4767809 The complaint Mrs H is unhappy that Monzo Bank Ltd won’t refund the money she’s lost to a scam. What’s happened? Mrs H says she saw an advert for a motorhome on social media, by a company I’ll refer to as ‘B’. She thought the price of the motorhome – £4,200 – was very good but ... (3 pages)View decision -
Decision Reference DRN-4874723
26 Jun 2024 Western Provident Association Limited UpheldInsuranceDRN-4874723 The complaint Mr M and Mrs P are unhappy with Western Provident Association Limited’s (WPA) decision to decline their claim. They’re also unhappy with how long it took. This complaint is brought by Mr M and so I’ll refer to all submissions as being made by him personally. What ... (2 pages)View decision -
Decision Reference DRN-4873198
26 Jun 2024 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-4873198 The complaint Mr G’s complaint relates to problems he had with a car supplied to him by Volkswagen Financial Services (UK) Limited trading as Audi Financial Services UK Ltd under a hire- purchase agreement. What happened Mr G entered into a hire-purchase agreement with Audi Fin... (3 pages)View decision -
Decision Reference DRN-4562194
26 Jun 2024 Startline Motor Finance Limited UpheldConsumer CreditDRN-4562194 The complaint Mr P is unhappy that a car supplied to him under a hire purchase agreement with Startline Motor Finance Limited (‘SMF’) was of an unsatisfactory quality. What happened In November 2022, Mr P was supplied with a used car through a hire purchase agreement with SMF. ... (5 pages)View decision -
Decision Reference DRN-4839713
26 Jun 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4839713 The complaint Miss M complains that Lloyds Bank PLC lent irresponsibly when it approved her application for a credit card and later increased the credit limit. What happened Miss M applied for a credit card with Lloyds in June 2019. Lloyds approved the application and gave Miss... (3 pages)View decision -
Decision Reference DRN-4875838
26 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4875838 The complaint Mr L has complained that Barclays Bank UK PLC registered a marker against him at CIFAS, the national fraud database. What happened In early 2023, Mr L had his phone and cards stolen. Around £29,000 was paid from his Barclays account using his card details on his p... (3 pages)View decision -
Decision Reference DRN-4707685
26 Jun 2024 WPS ADVISORY Ltd UpheldPensions and AnnuitiesDRN-4707685 The complaint Miss S complains about the quality of the advice she received from WPS Advisory Limited concerning her pension arrangements. What happened Miss S contacted WPS in April 2021 to seek advice about her pension arrangements. She held several pension policies with vari... (8 pages)View decision