We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120163 results
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Decision Reference DRN-4191192
9 Oct 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4191192 The complaint Mr and Mrs N complain that Barclays Bank UK PLC recorded that they had missed a payment on their mortgage when that was not the case. What happened Mr and Mrs N had a mortgage with Barclays. The mortgage matured in January 2020 and was paid off in April 2020. Mr a... (2 pages)View decision -
Decision Reference DRN-4310971
9 Oct 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4310971 The complaint Ms W complains that Monzo Bank Plc has declined to refund a payment that was made as part of a scam. What happened Ms W says that on 18 February 2023 she fell victim to a scam. She’s explained she was in Hong Kong with a friend who was helping her sell an item thr... (3 pages)View decision -
Decision Reference DRN-4330139
9 Oct 2023 GATE CAPITAL GROUP LTD UpheldPensions and AnnuitiesDRN-4330139 The complaint Mr D complains that Plutusgroup Limited, (now known as Gate Capital Group Limited), gave him unsuitable advice to switch his defined contribution occupational pension to a self- invested personal pension (SIPP), and into high-risk investments, which caused him a f... (19 pages)View decision -
Decision Reference DRN-4372684
9 Oct 2023 Quilter Financial Planning Solutions Limited UpheldPensions and AnnuitiesDRN-4372684 The complaint Ms K says an Appointed Representative (‘AR’) of Quilter Financial Planning Solutions Limited (‘Quilter’) gave her unsuitable investment and pension switch advice in 2021. The investment advice element of her complaint has been separated. This decision is only abou... (9 pages)View decision -
Decision Reference DRN-4389394
9 Oct 2023 Clear Score Technology Limited UpheldConsumer CreditDRN-4389394 The complaint Mr L complains about the way that Clear Score Technology Limited (Clear Score) handled and displayed his credit information. Mr L wants Clear Score to pay more compensation than it’s offered so far. What happened Mr L complained to Clear Score after his name and a... (3 pages)View decision -
Decision Reference DRN-4139295
9 Oct 2023 Secure Trust Bank Plc UpheldConsumer CreditDRN-4139295 The complaint Mr T has complained about the quality of a car he acquired under a hire purchase agreement with Secure Trust Bank PLC trading as V12 Vehicle Finance (V12). What happened On 20 April 2022 Mr T acquired a used hybrid car under a hire purchase agreement with V12. The... (6 pages)View decision -
Decision Reference DRN-3631926
9 Oct 2023 David Stock & Co Limited UpheldPensions and AnnuitiesDRN-3631926 The complaint Mr H complains about the advice David Stock & Co Limited (‘DSC’) gave to him to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him and believ... (11 pages)View decision -
Decision Reference DRN-4356429
9 Oct 2023 Black Horse Limited UpheldConsumer CreditDRN-4356429 The complaint Ms F has made a complaint through a third-party professional representative. Ms F’s complaint is that Black Horse Limited (“BH”) entered into a car finance agreement she couldn’t afford in 2018. Ms F also complains that BH paid commission to the broker and that co... (2 pages)View decision -
Decision Reference DRN-4388801
9 Oct 2023 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4388801 The complaint Ms F complains that Blue Motor Finance Ltd (‘Blue’) provided her fiancé for a car when it shouldn’t have. She says she was struggling financially and couldn’t afford the repayments. Ms F also complains that Blue paid commission to the car dealer and didn’t make he... (4 pages)View decision -
Decision Reference DRN-4138541
9 Oct 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4138541 The complaint Mr C complains Admiral Insurance (Gibraltar) Limited hasn’t offered a fair value for his car following an accident which led to it being written off. He’s also unhappy his car was sold before the settlement was agreed. What happened The details of the claim are we... (3 pages)View decision
