We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-4446661
9 Nov 2023 Lloyds Bank PLC UpheldInvestmentsDRN-4446661 The complaint The estate of Mrs V represented by Mr V, has complained about Lloyds Bank Plc. Mr V said it gave unsuitable advice when it recommended an investment to his late mother. He thinks the estate has suffered investment losses because of the unsuitable advice given and ... (4 pages)View decision -
Decision Reference DRN-4445828
9 Nov 2023 Prestige Finance Limited UpheldMortgagesDRN-4445828 The complaint Mr and Mrs B complain that Prestige Finance Limited: Mis-sold a second charge secured loan. Harassed them with letters and phone calls despite them maintaining contact. Added unfair fees and charges to the loan. Hasn’t helped them when they’ve experienced fina... (5 pages)View decision -
Decision Reference DRN-4447737
9 Nov 2023 MotoNovo Finance Limited UpheldConsumer CreditDRN-4447737 The complaint Mr C complains about the satisfactory quality of a car supplied to him by MotoNovo Finance Limited (“MotoNovo”) using a hire purchase agreement. What happened Mr C acquired a used car in October 2020, funded in part with a hire purchase agreement with MotoNovo. Th... (6 pages)View decision -
Decision Reference DRN-4444988
9 Nov 2023 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4444988 The complaint Mr L complains Bank of Scotland plc trading as Halifax (Halifax) delayed transferring his Individual Savings Account (ISA) to his new provider. He believes he’s lost out as a result and would like appropriate compensation for what happened. While Mr L brings the c... (2 pages)View decision -
Decision Reference DRN-4447593
9 Nov 2023 AWP P&C SA UpheldInsuranceDRN-4447593 The complaint Mr B is unhappy with the way in which AWP P&C SA handled a claim made under his travel insurance policy (‘the policy’). All reference to AWP includes its claims handlers. What happened Whilst abroad on an activity-based holiday in September 2022, Mr B suffered... (5 pages)View decision -
Decision Reference DRN-4334761
9 Nov 2023 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4334761 The complaint Mr R complains that Royal & Sun Alliance Insurance Limited (“RSA”) declined his claim on his property insurance policy. What happened Mr R owned a property that was unoccupied. In January 2022 he took out insurance for the property through a broker, that was u... (3 pages)View decision -
Decision Reference DRN-4447454
9 Nov 2023 247 Money Group Limited UpheldConsumer CreditDRN-4447454 The complaint Mr A complains that 247 Money Group Limited trading as 247Money (247Money) irresponsibly mis-sold him a hire purchase agreement he couldn’t afford. Mr A is represented in this complaint by a claims management company but, for ease, I’ll refer to Mr A directly thro... (6 pages)View decision -
Decision Reference DRN-4000631
9 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4000631 The complaint Mr C complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (40 pages)View decision -
Decision Reference DRN-4447337
9 Nov 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4447337 The complaint Mrs E has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mrs E transferred monies from an existing pension arrangement into the SIPP and the transferred monies were then invested in holdings that haven’t performed as... (46 pages)View decision -
Decision Reference DRN-4321643
9 Nov 2023 BMW Financial Services(GB) Limited UpheldConsumer CreditDRN-4321643 The complaint Mr T complains that a car acquired with finance from BMW Financial Services (GB) Limited trading as Alphera Financial Services (“BMWFS”) was mis-sold to him. What happened In January 2022 Mr T was supplied with a car and entered into a hire purchase agreement with... (2 pages)View decision
