We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121262 results
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Decision Reference DRN-4447271
9 Nov 2023 esure Insurance Limited UpheldInsuranceDRN-4447271 The complaint Mr L complains about esure Insurance Limited’s handling of his motor insurance claim and the settlement amount he was offered. Esure is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As esure has accepte... (5 pages)View decision -
Decision Reference DRN-4444400
9 Nov 2023 Society of Lloyd's UpheldInsuranceDRN-4444400 The complaint A business (L) complains about its insurer, Society of Lloyds (Lloyds) declining a claim for damage caused by fire to a tractor. Any reference to Lloyds in this decision includes their agents. In bringing its complaint, L was supported by a representative (its bro... (6 pages)View decision -
Decision Reference DRN-4447261
9 Nov 2023 Westerby Trustee Services Limited UpheldPensions and AnnuitiesDRN-4447261 The complaint Mr E has a Self-Invested Personal Pension (‘SIPP’) with Westerby Trustee Services Limited (‘Westerby’). Mr E transferred monies from an existing pension arrangement into the SIPP and the transferred monies were then invested in holdings that haven’t performed as w... (46 pages)View decision -
Decision Reference DRN-4404011
9 Nov 2023 Aviva Life & Pensions UK Limited UpheldPensions and AnnuitiesDRN-4404011 The complaint Mrs M complains that Aviva Life and Pensions UK Limited sent her annual annuity payment to her old, closed bank account despite, she says, having asked them in good time to make the payment to her new bank account. Mrs M says that she has limited monies and is rel... (4 pages)View decision -
Decision Reference DRN-4447197
9 Nov 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4447197 The complaint Mrs M was unhappy that part of her claim for water damage was unfairly declined by Accredited Insurance (Europe) Ltd (“AI”) under her home insurance policy. Mrs M had some representation during the claim but for ease and simplicity I’ll only refer to Mrs M. What h... (3 pages)View decision -
Decision Reference DRN-4442956
9 Nov 2023 Holyoakes Group Ltd UpheldPensions and AnnuitiesDRN-4442956 The complaint Ms S complains that Holyoakes Group Limited consolidated her two pensions into a self- invested personal pension (SIPP) plan, which has now reduced in value. Ms S says that the advice to switch the two plans was negligent and she would now like Holyoakes to put he... (10 pages)View decision -
Decision Reference DRN-4092675
9 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4092675 The complaint Mr G complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) shouldn’t have accepted the transfer of his defined benefit (‘DB’) and defined contribution (‘DC’) schemes into a self-invested personal pension (‘SIPP’). The parties involv... (44 pages)View decision -
Decision Reference DRN-4441091
9 Nov 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4441091 The complaint Mr and Mrs L complained about Accredited Insurance (Europe) Ltd. They aren’t happy about the way it dealt with a potential claim and the subsequent cancellation of their motor insurance policy. What happened I looked at this case and provided my initial thoughts i... (3 pages)View decision -
Decision Reference DRN-4381789
9 Nov 2023 Sumup Payments Limited UpheldBanking and PaymentsDRN-4381789 The complaint Ms B (on behalf of her business, T) complains that Sumup Payments Limited won’t refund money she lost as a result of a scam. What happened Ms B held a merchant account for her business with Sumup. In January 2023 she had posted details online of some equipment she... (3 pages)View decision -
Decision Reference DRN-4275618
9 Nov 2023 TIDE PLATFORM LTD UpheldBanking and PaymentsDRN-4275618 The complaint Mr M (on behalf of his business, MW) is unhappy Tide Platform Ltd (trading as Tide) won’t reimburse his business account for the money lost when he fell victim to a scam. What happened Mr M fell victim to a safe account scam. On 15 February 2023 he was contacted b... (3 pages)View decision
