We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4605986
18 Mar 2024 The Governor and Company of the Bank of Ireland UpheldMortgagesDRN-4605986 The complaint This complaint is about an interest-only buy-to-let (BTL) mortgage Mr P holds with The Governor and Company of the Bank of Ireland (BOI) He says BOI misled in him in a conversation in April 2022 about when he would be eligible to apply for a new interest rate on t... (4 pages)View decision -
Decision Reference DRN-4464345
18 Mar 2024 Pink Pig Loans Limited UpheldMortgagesDRN-4464345 The complaint Mr and Mrs W complain that Pink Pig Loans Limited trading as Truffle Specialist Finance (PPLL) failed to provide them with correct advice and service when taking out a mortgage on a new property. What happened Mr and Mrs W had a mortgage on their previous property... (4 pages)View decision -
Decision Reference DRN-4365147
18 Mar 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4365147 The complaint Mr and Mrs F complain that Barclays Bank UK PLC has failed to treat them fairly when they’ve tried to fix a new rate on their mortgage. What happened Mr and Mrs F say they negotiated a new rate with Barclays for their mortgage in May 2022 but around six weeks afte... (4 pages)View decision -
Decision Reference DRN-4685990
18 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4685990 The complaint Mr C is complaining about Barclays Bank UK PLC trading as Barclaycard because it reported a late payment to credit reference agencies (CRAs) when his direct debit payment was returned. He says he was told he had 14 days to make payments in this scenario before his... (3 pages)View decision -
Decision Reference DRN-4676069
18 Mar 2024 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4676069 Complaint Mr M complains that Santander Consumer (UK) Plc (trading as “Santander” Consumer Finance) unfairly entered into a conditional sale agreement with him. He’s said his affordability for the agreement was not properly considered at the time of sale and he couldn’t afford ... (6 pages)View decision -
Decision Reference DRN-4688167
16 Mar 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4688167 The complaint Mr B complains Nationwide Building Society said he was required to provide a mobile phone number in order to open up a savings account online. What happened Mr B has a current account, a credit card account and various savings accounts with Nationwide. He has acco... (3 pages)View decision -
Decision Reference DRN-4601385
16 Mar 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4601385 The complaint Mr M complains about HSBC UK Bank Plc’s security checks when he made multiple payments. What happened In late October 2023, Mr M visited an HSBC branch and communicated his intention to make four large payments at the beginning of November to a savings account he ... (3 pages)View decision -
Decision Reference DRN-4687579
16 Mar 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4687579 The complaint Miss F complains that Moneybarn No.1 Limited trading as Moneybarn acted unfairly in agreeing to a loan which she said was unaffordable for her. Miss F is represented by a third party but for ease of reading I will only refer to Miss F in my decision. What happened... (4 pages)View decision -
Decision Reference DRN-4622298
15 Mar 2024 Financial & Legal Insurance Company Ltd UpheldInsuranceDRN-4622298 The complaint Miss K and Mr S have complained that Financial & Legal Insurance Company Ltd (F&L) unfairly declined a claim under their home emergency insurance policy and caused damage to the property. Any reference to F&L includes its agents who handled the claim. ... (2 pages)View decision -
Decision Reference DRN-4672720
15 Mar 2024 Euroins AD UpheldInsuranceDRN-4672720 The complaint Mrs A and Mr N have complained that Euroins AD declined a claim they made on a travel insurance policy. As it is Mr N that is leading on the complaint, I will mostly just be referring to him in this decision. What happened Mr N and his family were due to travel ab... (2 pages)View decision
