We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4215449
15 Mar 2024 TenetConnect Limited UpheldPensions and AnnuitiesDRN-4215449 The complaint Mr H’s complaint is that an appointed representative of TenetConnect Limited (‘TenetConnect’), failed to take the increased value of his occupational defined benefit (‘DB’) pension into account for the purposes of assessing his available Annual Allowance (‘AA’) an... (16 pages)View decision -
Decision Reference DRN-4687564
15 Mar 2024 TenetConnect Limited UpheldPensions and AnnuitiesDRN-4687564 The complaint Mrs O’s complaint is that an appointed representative of TenetConnect Limited (‘TenetConnect’), failed to take the increased value of her occupational defined benefit (‘DB’) pension into account for the purposes of assessing her available Annual Allowance (‘AA’) a... (16 pages)View decision -
Decision Reference DRN-4687509
15 Mar 2024 PayPal (Europe) S.à r.l et Cie, S.C.A. UpheldBanking and PaymentsDRN-4687509 The complaint Mr F complains about payment issues he has had with his credit account with PayPal (Europe) Sarl et Cie SCA (“PayPal”). What happened Mr F says the payments he was making to his credit account were showing as paid and then PayPal attempted to take the payment week... (5 pages)View decision -
Decision Reference DRN-4596235
15 Mar 2024 Admiral Financial Services Limited UpheldConsumer CreditDRN-4596235 The complaint In summary, Miss C has complained that Admiral Financial Services Limited, provided her with a loan, that she wasn’t able to afford. What happened In May 2022, Admiral provided Miss C with a loan for £10,000. The monthly payment was £308.34 payable over 36 months.... (6 pages)View decision -
Decision Reference DRN-4469976
15 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4469976 The complaint Miss P complains that Monzo Bank Ltd (Monzo) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Miss P came acro... (6 pages)View decision -
Decision Reference DRN-4677400
15 Mar 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4677400 The complaint E complains PrePay Technologies Limited – who I’ll refer to as Tide in the rest of this decision – didn’t do enough to protect it when it fell victim to a safe account scam. What happened E has an account with Tide which it opened in 2017 and accounts elsewhere to... (5 pages)View decision -
Decision Reference DRN-4651814
15 Mar 2024 IG Index Limited UpheldInvestmentsDRN-4651814 The complaint Mr A complains he was incorrectly categorised as an elective professional client (EPC) by IG Index Limited, which led to him incurring significant losses on his CFD trading account. What happened Mr A originally opened an account with IG as a retail client in 2010... (7 pages)View decision -
Decision Reference DRN-4640649
15 Mar 2024 esure Insurance Limited UpheldInsuranceDRN-4640649 The complaint Mr S complains that esure Insurance Limited (esure) didn’t inform him about a claim made by a third-party following an accident. This meant he unfairly lost his no-claims discount (NCD) and it increased the cost of his premiums, under his motor insurance policy. W... (3 pages)View decision -
Decision Reference DRN-4687129
15 Mar 2024 Barclays Bank Plc UpheldBanking and PaymentsDRN-4687129 The complaint Mr M is a sole trader, trading as L. He complains that errors made by the provider of his card terminals meant his business L couldn’t take card payments for almost a month, leading to losses of almost £12,000. Barclays Bank Plc (trading as Barclaycard) later expl... (2 pages)View decision -
Decision Reference DRN-4644171
15 Mar 2024 PIB Risk Services Limited UpheldInsuranceDRN-4644171 The complaint A company, which I’ll refer to as T, made a claim on its business protection insurance policy. The claim was rejected by the insurer and the policy declared void. T complains this happened as a result of failings by PIB Risk Services Limited. What happened T bough... (4 pages)View decision
