We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120163 results
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Decision Reference DRN-4136806
6 Oct 2023 Blue Motor Finance Ltd UpheldConsumer CreditDRN-4136806 The complaint Mr G complains that the car he acquired financed through a hire purchase agreement with Blue Motor Finance Ltd wasn't of satisfactory quality. What happened The details of this complaint are well known to both parties, so I won't repeat them again here. ... (3 pages)View decision -
Decision Reference DRN-4057115
6 Oct 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4057115 The complaint Mr C complains Wise Payments Limited (“Wise”) reviewed and subsequently delayed his payment to another account causing him financial loss, inconvenience, and significant distress. What happened On 27 May 2022, Mr C made a payment from his Wise account to one of hi... (4 pages)View decision -
Decision Reference DRN-4387290
6 Oct 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-4387290 The complaint Mr L complains about the vehicle he acquired from Startline Motor Finance Limited (“Startline”) being of unsatisfactory quality. What happened The facts of this case have been discussed and shared many times, but I will summarise them below. Mr L acquired a vehicl... (4 pages)View decision -
Decision Reference DRN-4388170
6 Oct 2023 U K Insurance Limited UpheldInsuranceDRN-4388170 The complaint Mr and Mrs M complain that U K Insurance Limited (“UKI”) unfairly declined a claim they made under their home insurance policy. UKI is the underwriter of this policy i.e. the insurer. Part of this complaint concerns the actions of its agents. As UKI has accepted i... (8 pages)View decision -
Decision Reference DRN-4366746
6 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4366746 The complaint Mr S complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted a transfer payment from a defined benefits occupational pension into a self-invested personal pension (SIPP). He says, it shouldn’t have accepted the introduction f... (40 pages)View decision -
Decision Reference DRN-4305492
6 Oct 2023 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4305492 The complaint Mr F has complained about Mulsanne Insurance Company Limited. He isn’t happy about the way it dealt with the repair of his car following a claim on his motor insurance policy. For ease of reading any reference to Mulsanne includes its agents. What happened Mr F’s ... (2 pages)View decision -
Decision Reference DRN-3966287
6 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3966287 The complaint Mr R complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (44 pages)View decision -
Decision Reference DRN-4039464
6 Oct 2023 Starling Bank Limited UpheldBanking and PaymentsDRN-4039464 The complaint S, a limited company, complains that Starling Bank Limited (“Starling”) won’t refund the money it lost as a result of a third-party scam. Mr V, director of S, is bringing the complaint on behalf of S. It was he who fell victim to the scam, so I have referred to hi... (5 pages)View decision -
Decision Reference DRN-3945110
6 Oct 2023 BeaconIFA Limited UpheldPensions and AnnuitiesDRN-3945110 The complaint Mr H complains that he was given unsuitable advice by BeaconIFA Limited (‘Beacon’) to transfer the benefits from his defined benefit (DB) scheme with British Steel (‘BSPS’) to a personal pension. What happened In March 2016, Tata Steel UK Ltd announced that it wou... (3 pages)View decision -
Decision Reference DRN-3691007
6 Oct 2023 Mather & Murray Financial Ltd UpheldPensions and AnnuitiesDRN-3691007 The complaint Mr T complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2018. Mather & Murray Financial Ltd is responsible for answering this complaint and so to keep ... (11 pages)View decision
