We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4669163
26 Jun 2024 MBNA Limited UpheldBanking and PaymentsDRN-4669163 The complaint Mr G complains that he can’t pay his credit card from MBNA Limited (MBNA) in cash. What happened Mr G has a credit card from MBNA and he pays it off in cash each month. He visits a bank branch to do that. Up to when he made his complaint, he paid in at a branch of... (2 pages)View decision -
Decision Reference DRN-4811958
26 Jun 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4811958 The complaint Mrs E has complained about the handling of a call made under the home emergency section of her home insurance policy with Liverpool Victoria Insurance Company. Liverpool Victoria Insurance Company is the underwriters of this policy, i.e. the insurer. Part of this ... (8 pages)View decision -
Decision Reference DRN-4847209
26 Jun 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4847209 The complaint Mr and Mrs I complain Royal & Sun Alliance Insurance Limited handled their home insurance claim poorly. RSA’s been represented by an agents for the claim. For simplicity, in places, I’ve referred to those agents’ actions as being RSA’s own. What happened In A... (3 pages)View decision -
Decision Reference DRN-4831670
26 Jun 2024 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4831670 The complaint Miss M complains on behalf of Mr M as his representative that Advanced Payment Solutions Limited trading as Cashplus Bank (Cashplus) unfairly blocked Mr M’s bank account without any notice. What happened Miss M explains she acts as a legal representative for Mr M ... (3 pages)View decision -
Decision Reference DRN-4783613
26 Jun 2024 Ageas Insurance Limited UpheldInsuranceDRN-4783613 The complaint Mr E has complained about the fact Ageas Insurance Limited settled a claim against him by a third party under his Car Insurance Policy. What happened Mr E was contacted by Ageas to let him know a third party had made a claim against via a representative him follow... (2 pages)View decision -
Decision Reference DRN-4664351
26 Jun 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4664351 The complaint Mr M complains that Wise Payments Limited didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well know... (5 pages)View decision -
Decision Reference DRN-4872386
26 Jun 2024 Skipton Building Society UpheldMortgagesDRN-4872386 The complaint Miss B and Mr M complain that their mortgage offer was withdrawn by Skipton Building Society because the ground rent exceeded the maximum amount Skipton will consider for lending. They said this left them paying significant costs, when their sale fell through. Wha... (5 pages)View decision -
Decision Reference DRN-4728264
26 Jun 2024 Somerset Bridge Insurance Services Limited UpheldInsuranceDRN-4728264 The complaint Miss C has complained that Somerset Bridge Insurance Services Limited trading as Go Skippy wrongly asked her to pay the remainder of her premium when cancelled her motor policy. What happened Miss C had been involved in an accident. It is presumed her claim is pos... (3 pages)View decision -
Decision Reference DRN-4873722
26 Jun 2024 Dignity Funerals Limited UpheldFuneral Planning ServicesDRN-4873722 The complaint The estate of Mrs W complains about errors by Dignity Funerals Limited in the delivery of the services purchased by Mrs W in her pre-paid funeral plan. It also complains about poor service when her family sought to arrange her funeral. References to Dignity includ... (5 pages)View decision -
Decision Reference DRN-4835257
26 Jun 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4835257 The complaint Mr S complains that Scottish Widows Limited (SWL) delayed transferring his pension fund with them to another provider so that he could purchase an annuity. What happened The history leading up to this complaint is well known to the parties and has been clearly set... (4 pages)View decision