We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4872773
26 Jun 2024 Domestic & General Insurance Plc UpheldInsuranceDRN-4872773 The complaint Miss H complains about Domestic & General Insurance Plc (D&G) handling of a claim made on a household warranty policy. What happened The background of this complaint is well known to both parties. So, I’ll summarise the key points I’ve focused on within my... (3 pages)View decision -
Decision Reference DRN-4872129
26 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4872129 The complaint Mrs C brings this complaint on behalf of her husband Mr C and complains Barclays Bank UK PLC (Barclays) gave incorrect advice and failed to help obtain a chargeback following non receipt of a hire car, while overseas. What happened Mrs C says her husband paid for ... (4 pages)View decision -
Decision Reference DRN-4874191
26 Jun 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4874191 The complaint Mr B complains that HSBC UK Bank Plc should pay him more compensation than it has offered, after admitting to poor service in connection with his application for an account switch. What happened In June 2023, Mr B completed an application for an account switch wit... (3 pages)View decision -
Decision Reference DRN-4776483
26 Jun 2024 Inspired Financial Solutions Limited UpheldPensions and AnnuitiesDRN-4776483 The complaint Mrs B has complained about the advice given by Inspired Financial Solutions Limited (‘IFS’) to transfer her occupational defined benefit (‘DB’) pension to a self-invested personal pension (‘SIPP’) held with London and Colonial (‘L&C’). Mrs B, through her repre... (8 pages)View decision -
Decision Reference DRN-4872786
26 Jun 2024 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-4872786 The complaint Mr and Mrs C complain that Lloyds Bank General Insurance Limited turned down their accidental damage insurance claim. What happened Mr and Mrs C hold buildings and contents insurance cover with Lloyds Bank. They made an accidental damage claim after their laptop w... (2 pages)View decision -
Decision Reference DRN-4873742
26 Jun 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4873742 The complaint Mr S complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In or around early to mid-2013, Mr S was ... (43 pages)View decision -
Decision Reference DRN-4802103
26 Jun 2024 The Prudential Assurance Company Limited UpheldInsuranceDRN-4802103 The complaint Mr W complains about The Prudential Assurance Company Limited (‘Prudential’). He complains that the information and customer service he has received over time has been poor. He particularly complains that the information he receives in the annual statements doesn’... (4 pages)View decision -
Decision Reference DRN-4869727
26 Jun 2024 Robin Christopher Singer UpheldPensions and AnnuitiesDRN-4869727 The complaint Mr and Mrs P are unhappy with the service provided by Singer Financial Trust (SFT) as their financial adviser. They say SFT charged them fees when they hadn’t signed a client agreement, didn’t carry out work that should’ve been done and continued to charge fees af... (9 pages)View decision -
Decision Reference DRN-4871061
26 Jun 2024 Astrenska Insurance Limited UpheldInsuranceDRN-4871061 The complaint The estate of Mrs M is unhappy that Astrenska Insurance Limited trading as Collinson Insurance declined a claim made on Mrs M’s single trip travel insurance policy (‘the policy’). What happened Mrs M cancelled a holiday booked for December 2022 and a claim was sub... (7 pages)View decision -
Decision Reference DRN-4683778
26 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4683778 The complaint B, a limited company, complains that Barclays Bank UK Plc, were unreasonable in calling in its business lending after its accounts were closed. B is represented by its director Mr I. What happened B held bank accounts with Barclays – including a business current a... (3 pages)View decision