We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4457750
15 Mar 2024 Fairscore Ltd UpheldConsumer CreditDRN-4457750 The complaint Miss L complains that Fairscore Ltd (trading as Updraft) irresponsibly agreed a loan for her. What happened Fairscore agreed a loan of £5,000 for Miss L in September 2021. The total amount owed was £7,906 to be repaid in 48 instalments of £165 (figures rounded). M... (3 pages)View decision -
Decision Reference DRN-4479210
15 Mar 2024 Madison CF UK Limited UpheldConsumer CreditDRN-4479210 The complaint Mr K complains Madison CF UK Limited trading as 118 118 Money didn’t set up a repayment plan properly for his personal loan account – and they gave him very poor customer service when he queried this. What happened In December 2022 Mr K unfortunately lost his job.... (2 pages)View decision -
Decision Reference DRN-4686818
15 Mar 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4686818 The complaint Mr D and Mr D complain Royal & Sun Alliance Insurance Limited (RSA) have unfairly declined their buildings insurance claim. All references to RSA also include its appointed agents. What happened The details of this complaint are well known to both parties, so ... (3 pages)View decision -
Decision Reference DRN-4686776
15 Mar 2024 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-4686776 The complaint Mr C complains that he was mis-sold an investment by Equity for Growth (Securities) Limited (EforG). He says he was given misleading information about the security of the investment. What happened In May 2019, Mr C invested £20,000 into MIXG Ltd loan notes. The l... (21 pages)View decision -
Decision Reference DRN-4685799
15 Mar 2024 The Prudential Assurance Company Limited UpheldInsuranceDRN-4685799 The complaint Mrs S and Mrs M, as trustees of a trust set up by Mrs C, complain that they were given incorrect information by The Prudential Assurance Company Limited about the value of a life assurance policy held in the trust. What happened In 1990 Mrs C took out a whole of l... (6 pages)View decision -
Decision Reference DRN-4629441
15 Mar 2024 Gresham Insurance Company Limited UpheldInsuranceDRN-4629441 The complaint Mr N and Mrs D complain about delays and the poor handling of their claim by Gresham Insurance Company Limited’s (Gresham) following an escape of water, under their home buildings insurance policy. What happened In January 2023 Mr N and Mrs D noticed a leak in the... (3 pages)View decision -
Decision Reference DRN-4686604
15 Mar 2024 Watford Insurance Company Europe Limited UpheldInsuranceDRN-4686604 The complaint Mr F has complained about Watford Insurance Company Europe Limited’s (Watford’s) decision to decline a claim he made under his commercial motor insurance policy for the theft of his van. What happened Mr F held a commercial motor insurance policy, underwritten by ... (4 pages)View decision -
Decision Reference DRN-4648396
15 Mar 2024 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-4648396 The complaint Ms B complains that she was mis-sold an investment by Equity for Growth (Securities) Limited (EforG). She says she was given misleading information about the security of the investment. What happened In June 2019, Ms B invested £25,000 into MIX Ltd loan notes. Th... (22 pages)View decision -
Decision Reference DRN-4686715
15 Mar 2024 MBNA Limited UpheldBanking and PaymentsDRN-4686715 The complaint Mr F complains MBNA Limited haven’t defaulted his two credit card accounts when they should have. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the relevant elements of this below, and they fo... (3 pages)View decision -
Decision Reference DRN-4653042
15 Mar 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4653042 The complaint Mr J complains that Tesco Personal Finance PLC irresponsibly provided him with a credit card account he couldn’t afford. He’s also unhappy with the credit limit increase (CLI) it subsequently applied to the account. What happened In September 2015 Tesco opened a c... (3 pages)View decision
