We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4593046
15 Mar 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4593046 The complaint Mr F complains HSBC UK Bank Plc unfairly charged him unarranged overdraft fees and turned him down for an overdraft on his current account. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the re... (3 pages)View decision -
Decision Reference DRN-4623118
15 Mar 2024 Equity For Growth (Securities) Limited UpheldInvestmentsDRN-4623118 The complaint Ms W complains that she was mis-sold an investment by Equity for Growth (Securities) Limited (EforG). She says she was given misleading information about the security of the investment. What happened In January 2019, Ms W invested £10,000 into MIX2 Ltd loan notes.... (23 pages)View decision -
Decision Reference DRN-4626977
15 Mar 2024 West Bay Insurance Plc UpheldInsuranceDRN-4626977 The complaint Mrs T has complained that West Bay Insurance caused delays and provided a poor service when she made a claim under her car insurance policy. What happened In May 2023 Mrs T made a claim for damage to her car following an incident involving a third party through he... (3 pages)View decision -
Decision Reference DRN-4617459
15 Mar 2024 One Insurance Limited UpheldInsuranceDRN-4617459 The complaint Mr H has complained that One Insurance Limited (OIL) avoided (treated it as if it never existed) his motor insurance policy and refused to pay his claim. What happened Mr H renewed his motor insurance policy with OIL through a broker. When his car was damaged whil... (3 pages)View decision -
Decision Reference DRN-4604355
15 Mar 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4604355 The complaint Miss M complains that she experienced delays, poor service and no hire vehicle was provided by Royal & Sun Alliance Insurance Limited (RSA) following a non-fault accident claim, under her motor insurance policy. What happened Miss M was involved in a collision... (4 pages)View decision -
Decision Reference DRN-4682317
15 Mar 2024 Yorkshire Building Society UpheldMortgagesDRN-4682317 The complaint Mr and Mrs C complain about advice they got when taking out additional lending on their existing mortgage with Yorkshire Building Society trading as Chelsea Building Society, and about problems when they tried to refix the interest rate on the first part of the mo... (5 pages)View decision -
Decision Reference DRN-4584659
15 Mar 2024 Collingwood Insurance Company Ltd UpheldInsuranceDRN-4584659 The complaint Mr A, via legal representatives, has complained about his motor insurer, Collingwood Insurance Company Ltd because it charged him an additional premium and cancelled his policy. Whilst Mr A has been represented throughout this complaint, I’ll refer to the represen... (4 pages)View decision -
Decision Reference DRN-4684349
15 Mar 2024 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4684349 The complaint Mr L has complained that The Royal Bank of Scotland Plc (“RBS”) acted irresponsibly when it provided him with limit increases on his overdraft facility. Background Mr L has a current account with RBS. The account has had an overdraft facility on it since 2007. The... (5 pages)View decision -
Decision Reference DRN-4664998
15 Mar 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4664998 The complaint Mr and Mrs B complain that Barclays Bank UK PLC offered them a fixed rate of 4.51% on part of their mortgage, and later said this was agreed and would be applied. But then it changed its mind, and wouldn’t honour this commitment. What happened Whilst this complain... (5 pages)View decision -
Decision Reference DRN-4465501
15 Mar 2024 Jade Independent Financial Advisers Limited UpheldInvestmentsDRN-4465501 The complaint Mr and Mrs E complain that the investment portfolio they took out following advice from Jade Independent Financial Advisers Limited (‘Jade’) has performed poorly and they’ve suffered a loss as a result. They also complain they’ve not received any documentation or ... (6 pages)View decision
