We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4629436
15 Mar 2024 Aioi Nissay Dowa Insurance UK Limited UpheldInsuranceDRN-4629436 The complaint Mr P complains about the unfair handling of two claims he made to Aioi Nissay Dowa Insurance UK Limited (Aioi), it’s failure to refund his premium and its decision to cancel his motor insurance policy. What happened Mr P was involved in two car accidents. The firs... (3 pages)View decision -
Decision Reference DRN-4681413
15 Mar 2024 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-4681413 The complaint Mr B complains about the service he received from Clydesdale Bank Plc trading as Virgin Money following the transfer of his ISA to another provider. What happened Mr B held an ISA with Virgin Money. It was a flexible cash ISA and Mr B had immediate access to his m... (4 pages)View decision -
Decision Reference DRN-4685709
15 Mar 2024 Marshmallow Insurance Limited UpheldInsuranceDRN-4685709 The complaint Mrs M complains that Marshmallow Insurance Limited (“Marshmallow”) declined a claim under her car insurance policy. Mrs M is represented in her complaint, but for ease I’ll refer to her throughout. What happened Mrs M had a motor insurance policy with Marshmallow ... (4 pages)View decision -
Decision Reference DRN-4626817
15 Mar 2024 Melton Mowbray Building Society UpheldBanking and PaymentsDRN-4626817 The complaint Mr T complains about the way that Melton Mowbray Building Society dealt with him over its calculations in respect of the closing balance on his account. What happened Mr T made a previous complaint about the way that Melton Mowbray dealt with the closure of his ac... (2 pages)View decision -
Decision Reference DRN-4658706
15 Mar 2024 PayPal (Europe) S.à r.l et Cie, S.C.A. UpheldBanking and PaymentsDRN-4658706 The complaint Mr F complains about payment issues he has had with his credit account with PayPal (Europe) Sarl et Cie SCA (“PayPal”). What happened Mr F says the payments he was making to his credit account were showing as paid and then PayPal attempted to take the payment week... (5 pages)View decision -
Decision Reference DRN-3767607
15 Mar 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3767607 The complaint Mrs G has a self-invested personal pension (SIPP) with Options UK Personal Pensions LLP (formerly) Carey Pensions UK LLP (“Options”). Mrs G’s complaint is that Options accepted her application to open a SIPP and invest in an overseas property-based investment arr... (22 pages)View decision -
Decision Reference DRN-4661651
15 Mar 2024 Sainsbury's Bank Plc UpheldConsumer CreditDRN-4661651 The complaint Mr S says Sainsbury's Bank Plc (SB) irresponsibly lent to him. What happened Mr S took out four loans in just under three years from SB. A summary of his borrowing follows. loan taken out value, £ term in months monthly repayment, £ comments 1 06/03/2015 12,0... (4 pages)View decision -
Decision Reference DRN-4685756
15 Mar 2024 Covea Insurance plc UpheldInsuranceDRN-4685756 The complaint Miss G complains that Covea Insurance Plc (Covea) declined to cover the full cost of medication because her dog had died before completing the full course, under her pet insurance policy. References to Covea in my decision includes its agents. What happened Sadly,... (4 pages)View decision -
Decision Reference DRN-4685581
15 Mar 2024 Admiral Financial Services Limited UpheldConsumer CreditDRN-4685581 The complaint Mrs B complains that Admiral Financial Services Ltd trading as Admiral Loans (“Admiral Loans”) is unfairly holding her liable for the debt on a loan which she says was taken out as a result of a scam. What happened The background to this complaint is well known to... (3 pages)View decision -
Decision Reference DRN-4685671
15 Mar 2024 FXPRO UK Limited UpheldInvestmentsDRN-4685671 The complaint Mr T has complained about problems he experienced with FXPRO Limited’s (‘FXPRO’) platform which he says caused him to suffer a loss for nearly £73,000. He would like to be compensated for his losses. What happened Mr T shorted a Nasdaq 100 position on 16 March 202... (5 pages)View decision
