We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120163 results
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Decision Reference DRN-4091118
6 Oct 2023 China Taiping Insurance (UK) Co Ltd UpheldInsuranceDRN-4091118 The complaint Mr H and Ms B complain about how China Taiping Insurance (UK) Co Ltd has handled a claim for subsidence on their buildings insurance policy. They also complain that subsidence cover has been removed from their policy following the claim. What happened In 2019, Mr ... (3 pages)View decision -
Decision Reference DRN-4383981
6 Oct 2023 The Salvation Army General Insurance Corporation Ltd UpheldInsuranceDRN-4383981 The complaint Miss S and Mr M have complained about the Salvation Army General Insurance Corporation Ltd’s (SAGIC’s) decision to decline a claim they made for damage to their property, caused by subsidence. They’re also unhappy about SAGIC’s decision to not renew the insurance ... (16 pages)View decision -
Decision Reference DRN-4323940
6 Oct 2023 Aioi Nissay Dowa Insurance UK Limited UpheldInsuranceDRN-4323940 The complaint Mr S has complained about Aioi Nissay Dowa Insurance UK Limited trading as Tesco Bank Box Insurance. He isn’t happy about the way it dealt with a claim under his motor insurance policy. What happened Mr S made a claim under his motor insurance policy and initially... (2 pages)View decision -
Decision Reference DRN-4108178
6 Oct 2023 Clydesdale Bank Plc UpheldInvestmentsDRN-4108178 The complaint Mrs W complains about the service provided by Clydesdale Bank Plc trading as Virgin Money when opening an ISA and a fixed rate bond. What happened In 2022 Mrs W held an account with Virgin Money that matured – the proceeds of which were paid into her chosen bank a... (3 pages)View decision -
Decision Reference DRN-4386359
6 Oct 2023 Lighthouse Advisory Services Limited UpheldPensions and AnnuitiesDRN-4386359 The complaint Mr D complains about the suitability of the advice provided by Lighthouse Advisory Services Limited (“Lighthouse”) in November 2017 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”). B... (18 pages)View decision -
Decision Reference DRN-4374844
6 Oct 2023 QIC Europe Ltd UpheldInsuranceDRN-4374844 The complaint Mrs D complains about how QIC Europe Ltd (QIC) dealt with a claim under her home insurance policy for damage to a felt flat roof at her property caused by bad weather. QIC use agents to administer the policy and to assess claims. Reference to QIC includes these ag... (8 pages)View decision -
Decision Reference DRN-4386383
6 Oct 2023 Mutual Clothing and Supply Company Limited UpheldConsumer CreditDRN-4386383 The complaint Mr S complains Mutual Clothing and Supply Company Limited (“Mutual”) gave him loans which he couldn’t afford to repay because he was on benefits and was self-employed at the time. What happened Mr S took seven loans from Mutual and I’ve outlined a summary of his b... (9 pages)View decision -
Decision Reference DRN-3754977
6 Oct 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-3754977 The complaint Mr X complains that Metro Bank PLC blocked and closed his account. He complains they registered his details with CIFAS the UK’s fraud alert service. Mr X wants the CIFAS marker removed, and his account reactivated. What happened Mr X had an account with Metro. Mr ... (3 pages)View decision -
Decision Reference DRN-4332234
6 Oct 2023 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4332234 The complaint Mr F has complained about Accredited Insurance (Europe) Ltd. He isn’t happy about the way it dealt with a claim under his motor insurance policy. What happened Mr F made a claim under his motor insurance policy after he was involved in an accident. Accredited look... (2 pages)View decision -
Decision Reference DRN-4335767
6 Oct 2023 Clydesdale Bank Plc UpheldMortgagesDRN-4335767 The complaint Miss C and Mr C complain that Clydesdale Bank Plc trading as Virgin Money won’t honour a mortgage offer it issued when they thought they’d ported their existing mortgage to a new home. What happened Mis C and Mr C have a mortgage with Virgin Money. In 2016, they t... (2 pages)View decision
