We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120163 results
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Decision Reference DRN-4386117
6 Oct 2023 Consumer Credit Justice Limited UpheldClaims ManagementDRN-4386117 The complaint Mr B complains that Consumer Credit Justice Limited (CCJL) pressured him into agreeing to pursue a personal injury claim after he was involved in a road traffic accident. What happened Mr B said he’d made a claim against his insurer after he was involved in a road... (4 pages)View decision -
Decision Reference DRN-4155840
6 Oct 2023 Gain Credit LLC UpheldConsumer CreditDRN-4155840 The complaint Mr R complaints through a representative that Gain Credit LLC trading as Drafty (“Drafty”) gave him a line of credit without carrying out the appropriate affordability checks. What happened Mr R was granted a running credit facility on 6 November 2021. This had a... (5 pages)View decision -
Decision Reference DRN-4386327
6 Oct 2023 AA Underwriting Insurance Company Limited UpheldInsuranceDRN-4386327 The complaint Miss S has complained about the amount AA Underwriting Insurance Company Limited (AA) paid in settlement of a claim she made under her motor insurance policy. What happened The details of this complaint are well known to both parties, so I will not repeat them aga... (5 pages)View decision -
Decision Reference DRN-4294973
5 Oct 2023 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-4294973 The complaint Mr J complains that a van acquired with finance from Mercedes Benz Financial Services UK Limited wasn’t of satisfactory quality. What happened In April 2021 Mr J was supplied with a brand new van and entered into a hire agreement with MBFS. Mr J experienced issues... (3 pages)View decision -
Decision Reference DRN-4381890
5 Oct 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4381890 The complaint Miss M complains that Barclays Bank UK PLC is holding her liable for the money she lost to a scam. What happened The details of this complaint are well known to both parties. So rather than repeat them all again here, I’ll briefly summarise the key points. In Augu... (7 pages)View decision -
Decision Reference DRN-4378638
5 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4378638 The complaint Mr P complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (41 pages)View decision -
Decision Reference DRN-4289223
5 Oct 2023 Legal and General Assurance Society Limited UpheldInsuranceDRN-4289223 The complaint Mr M and Mrs R complain that Legal and General Assurance Society Limited (L&G) is unfairly pursuing them for repayment of the premiums they reclaimed via a direct debit indemnity claim (DDIC) through their bank. What happened I understand that Mr M and Mrs R r... (3 pages)View decision -
Decision Reference DRN-4278596
5 Oct 2023 Haven Insurance Company Limited UpheldInsuranceDRN-4278596 The complaint Mr L has complained about the amount Haven Insurance Company Limited has paid in settlement of his claim under his Commercial Vehicle Insurance Policy. Mr L is represented by Miss S. What happened Mr L’s vehicle, which was insured under his policy, was stolen and ... (3 pages)View decision -
Decision Reference DRN-4363088
5 Oct 2023 Vitality Life Limited UpheldInsuranceDRN-4363088 The complaint Mrs M, Mr T and Mrs T of the T Trust have complained that Vitality Life Limited declined a claim for Total and Permanent Disability under the Serious Illness Cover section of an Essentials plan and cancelled the policy. What happened The facts of this complaint an... (2 pages)View decision -
Decision Reference DRN-4084420
5 Oct 2023 Financial Administration Services Limited UpheldInvestmentsDRN-4084420 The complaint Mr D complains that Financial Administration Services Limited (‘FASL’) gave him incorrect information about how distribution payments would be dealt with after his stocks and shares Individual Savings Account (ISA) had been transferred. What happened Mr D transfer... (3 pages)View decision
