We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120163 results
-
Decision Reference DRN-4382311
5 Oct 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-4382311 The complaint Mr V complains that Startline Motor Finance Limited (Startline) didn’t accept his short term right to reject a car. He would like it to do so. And to compensate him for the distress caused. What happened Mr V took out a Hire Purchase Agreement with Startline for a... (3 pages)View decision -
Decision Reference DRN-4343716
5 Oct 2023 Pure Mortgage Ltd UpheldMortgagesDRN-4343716 The complaint Miss D complains that due to delays by Pure Mortgage Ltd when it advised her about a buy to let mortgage and a residential mortgage she missed out on lower interest rate products. She asks that Pure Mortgage pays compensation. What happened Miss D took mortgage ad... (8 pages)View decision -
Decision Reference DRN-4385501
5 Oct 2023 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4385501 The complaint Mr B has complained about the length of time it took Mulsanne Insurance Company Limited to settle his claim following the theft of his vehicle and the problems he had when trying to contact them. What happened Mulsanne issued its final response to Mr B’s complaint... (4 pages)View decision -
Decision Reference DRN-4018391
5 Oct 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4018391 The complaint Miss R is unhappy that Revolut Ltd hasn’t refunded her after she was the victim of an Authorised Push Payment (APP) scam. What happened Miss R was called by scammers pretending to be from her bank. They said her account was compromised – she said she checked her a... (5 pages)View decision -
Decision Reference DRN-4116982
5 Oct 2023 Clydesdale Bank Plc UpheldMortgagesDRN-4116982 The complaint Mr B and Miss D complain that Clydesdale Bank Plc trading as Virgin Money has treated them unfairly when they applied to transfer the product rate on their mortgage. What happened Mr B and Miss D have a mortgage with Virgin Money and this is made up of two parts. ... (3 pages)View decision -
Decision Reference DRN-4174152
5 Oct 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4174152 The complaint Mr and Mrs H are unhappy with what Barclays Bank UK PLC did after they asked to change Mr H’s account to a joint one and add Mrs H to it. What happened In November 2022 Mr H called Barclays and asked how he could change an account to a joint one and add Mrs H to i... (2 pages)View decision -
Decision Reference DRN-4365970
5 Oct 2023 Applied Leasing Ltd UpheldConsumer CreditDRN-4365970 The complaint Mr B is unhappy that a car he ordered through Applied Leasing Ltd (‘AL’) wasn’t provided. And, after he cancelled the order, AL didn’t refund the fee he paid. What happened In December 2022, Mr B placed an order with AL, a credit broker, to lease a new car and arr... (4 pages)View decision -
Decision Reference DRN-4359555
5 Oct 2023 Pinnacle Insurance Plc UpheldInsuranceDRN-4359555 The complaint Ms A has complained that Pinnacle Insurance Plc unfairly declined a claim on her pet insurance policy. What happened On 24 December 2022 Ms A took out a pet insurance policy with Pinnacle for her dog which she had recently rehomed. A few days later she took the do... (2 pages)View decision -
Decision Reference DRN-4348631
5 Oct 2023 Lendable Ltd UpheldConsumer CreditDRN-4348631 The complaint Mr B complains Lendable Ltd lent to him irresponsibly. What happened Mr B took out a £3,000 loan with Lendable in July 2022, and the total amount he needed to repay was just over £5,000. The loan had a term of three years, and the monthly repayments were around £1... (4 pages)View decision -
Decision Reference DRN-4380241
5 Oct 2023 U K Insurance Limited UpheldInsuranceDRN-4380241 The complaint Mr S says that when he made a claim on his motor insurance policy, U K Insurance Limited (‘UKI’) provided poor service and made a low offer for his written-off car. What happened Mr S accepted £6,097 for his car, but he thought that was less than it was worth. He ... (2 pages)View decision
