We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-4285084
28 Sep 2023 British Gas Insurance Limited UpheldInsuranceDRN-4285084 The complaint Mrs G has complained about British Gas Insurance Limited. She isn’t happy about the way it dealt with a claim under her home emergency insurance policy and the poor service she received. What happened Mrs G made a claim under her home emergency insurance policy in... (2 pages)View decision -
Decision Reference DRN-4371374
28 Sep 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-4371374 The complaint Mr T complains to Gallium Fund Solutions Limited (“Gallium”) about investments he made in 2017 and 2018. He thought the bonds were low risk and safe, yet this wasn’t the case as his entire investment was lost. What happened The B&G Plc Bond Mr T invested money... (10 pages)View decision -
Decision Reference DRN-4193591
28 Sep 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4193591 The complaint Ms K has complained that Lloyds Bank PLC (“Lloyds”) has refused to refund her money she lost as the result of a scam. What happened Ms K was looking to invest money and found an advertisement online for investing. Ms K signed up online with her contact details. Sh... (4 pages)View decision -
Decision Reference DRN-4365208
28 Sep 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-4365208 The complaint Mr R complains to Gallium Fund Solutions Limited (“Gallium”) about an investment he made in 2018. He says the investment was mis-sold as he thought it would be secure and diversified, yet this wasn’t the case. What happened The B&G Plc Bond Mr R invested £27,6... (10 pages)View decision -
Decision Reference DRN-4311248
28 Sep 2023 CIGNA Europe Insurance Company SA-NV UpheldInsuranceDRN-4311248 The complaint Mr Y has complained that CIGNA Europe Insurance Company SA-NV (‘CIGNA’) has unfairly declined a claim and removed his child from the policy. He is also unhappy about delays and the customer service he received. What happened Mr Y has a private medical insurance po... (2 pages)View decision -
Decision Reference DRN-4364639
28 Sep 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4364639 The complaint Ms O complains about the way National Westminster Bank Plc (“NatWest”) handled her request for a refund in respect of a holiday she paid for with her NatWest credit card. What happened In June 2022 Ms O bought a combination of flights, accommodation and transfers ... (4 pages)View decision -
Decision Reference DRN-4176908
28 Sep 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4176908 The complaint Mr O complains that Barclays Bank UK PLC failed to action his Subject Access Request (SAR) within the correct timescale. He also complains about how they handled his complaint, and that they closed his account without giving him any notice. What happened On 26 Jul... (4 pages)View decision -
Decision Reference DRN-4373589
28 Sep 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-4373589 The complaint Miss W complains to Gallium Fund Solutions Limited (“Gallium”) about an investment she made in 2018. She says the investment was mis-sold as she thought it was safe but all her money was lost. What happened The B&G Plc Bond Miss W invested £2,000 into a B&... (11 pages)View decision -
Decision Reference DRN-4371568
28 Sep 2023 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4371568 The complaint Mr D has complained that Creation Financial Services Limited (“Creation”) has unfairly turned down a claim he made under section 75 of the Consumer Credit Act 1974 (“CCA”). What happened Mr D was contacted by someone from a business I’ll call “Business I”. He says... (8 pages)View decision -
Decision Reference DRN-4373793
28 Sep 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4373793 The complaint Mr H is unhappy with the cash settlement offered to him by Admiral Insurance (Gibraltar) Limited following a claim he made on his motor insurance policy. What happened Mr H has explained that his car was involved in an accident in December 2022. The car was sittin... (4 pages)View decision
