We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
-
Decision Reference DRN-4586350
14 Mar 2024 London Community Credit Union Limited UpheldBanking and PaymentsDRN-4586350 The complaint Miss J complains that London Community Credit Union Limited (LCCU) failed to cancel her card on two occasions, resulting in fraudulent payments being taken from her account. What happened In May 2023, Miss J attended an LCCU branch to cancel a lost card. But the n... (2 pages)View decision -
Decision Reference DRN-4583885
14 Mar 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4583885 The complaint Mrs E has complained about the service she received from Liverpool Victoria Insurance Company Limited (LV) when she made a claim to repair her car following an accident under her motor policy. References to LV includes all its agents. What happened Mrs E’s car was... (4 pages)View decision -
Decision Reference DRN-4565617
14 Mar 2024 One Insurance Limited UpheldInsuranceDRN-4565617 The complaint Mr L is complaining about the amount One Insurance Limited has paid to settle a claim on his car insurance policy. What happened In June 2023 Mr L was involved in an accident, so he contacted One Insurance to claim for the damage to his car against his car insuran... (2 pages)View decision -
Decision Reference DRN-4479085
14 Mar 2024 Covea Insurance plc UpheldInsuranceDRN-4479085 The complaint Mr and Mrs M are unhappy with how Covea Insurance plc (Covea) have handled their claim for flood damage on their home insurance policy. Reference to Covea includes its agents. What happened The background of this complaint is well known to both parties. So, I’ll s... (2 pages)View decision -
Decision Reference DRN-4530731
14 Mar 2024 Sky UK Limited UpheldConsumer CreditDRN-4530731 The complaint Miss V complains about a fixed sum loan agreement she took out with Sky UK Limited. What happened In July 2023, Miss V started an online application for a fixed sum loan agreement with Sky, to pay for a brand new mobile telephone handset, which I’ll call Device On... (5 pages)View decision -
Decision Reference DRN-4684408
14 Mar 2024 Santander UK Plc UpheldMortgagesDRN-4684408 The complaint Miss P and Mr G’s complaint relates to a mortgage they have with Santander UK Plc. They are unhappy about the delays they encountered in being able to apply for a re-mortgage because of mistakes Santander made with a credit card account in Miss P’s name. These del... (5 pages)View decision -
Decision Reference DRN-4565277
14 Mar 2024 Tandem Motor Finance Limited UpheldConsumer CreditDRN-4565277 The complaint Mr O complains that a car acquired with finance from Tandem Motor Finance Limited (“TMF”) wasn’t of satisfactory quality. What happened In June 2023 Mr O was supplied with a car and entered into a hire purchase agreement with TMF. At the point of supply the car wa... (3 pages)View decision -
Decision Reference DRN-4572459
14 Mar 2024 Arthur J. Gallagher (UK) Ltd UpheldInsuranceDRN-4572459 The complaint Mr and Mrs H complain about the way Arthur J. Gallagher (UK) Ltd trading as Arthur J. Gallagher (Specialty) (“AJG”) arranged a home insurance policy for them, resulting in their policy being avoided. What happened Mr and Mrs H had two properties. They took out ins... (4 pages)View decision -
Decision Reference DRN-4534208
14 Mar 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4534208 The complaint Mrs W complains Tesco Personal Finance PLC trading as Tesco Bank unfairly declined her fraud claim and didn’t provide enough assistance when she was in persistent debt. What happened The Investigator has set out a clear and detailed background to the complaint, so... (5 pages)View decision -
Decision Reference DRN-4682912
14 Mar 2024 National Savings and Investments UpheldBanking and PaymentsDRN-4682912 The complaint Miss M complains that National Savings and Investments (NS & I) made an error in registering her change of address and in error transferred her mothers’ bonds into her name. What happened Miss M's full name is the same as her mother's, save that she ... (2 pages)View decision
