We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-4101262
28 Sep 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4101262 The complaint Mr H complains that Barclays Bank UK PLC unfairly closed his personal accounts, withdrew his overdraft facilities and terminated his credit card account. What happened Mr H held three personal current accounts with Barclays, each with an arranged overdraft facilit... (3 pages)View decision -
Decision Reference DRN-4373177
28 Sep 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4373177 The complaint Mr L has complained that National Westminster Bank Plc (“NatWest”) acted irresponsibly by providing him with an overdraft he couldn’t afford. What happened Mr L held an account with NatWest and applied and was approved for an overdraft with a limit of £1,250 in Fe... (3 pages)View decision -
Decision Reference DRN-4371281
28 Sep 2023 QIC Europe Ltd UpheldInsuranceDRN-4371281 The complaint Mr H is unhappy that QIC Europe Limited (QIC) has recorded an incident as a claim under his home insurance policy. QIC are the underwriters of this policy. Part of this complaint concerns the actions of its agents. QIC is accountable for the actions of its agents,... (4 pages)View decision -
Decision Reference DRN-4337699
28 Sep 2023 Marsh Finance Ltd UpheldConsumer CreditDRN-4337699 The complaint Mr C complains about issues he experienced with a car supplied under a hire purchase agreement with Marsh Finance Ltd (Marsh Finance). What happened On 4 January 2023, Mr C took ownership of a car supplied by Marsh Finance under a hire purchase agreement. The car ... (6 pages)View decision -
Decision Reference DRN-4135514
28 Sep 2023 TSB Bank plc UpheldBanking and PaymentsDRN-4135514 The complaint Mr M complains that TSB Bank plc (“TSB”) gave a third-party (“TP”) information about his account without his authority. What happened Mr M held an account jointly with another party (“JP”) with TSB. The JP died on 1 March and Mr M informed TSB of the death and it ... (2 pages)View decision -
Decision Reference DRN-4340048
28 Sep 2023 TSB Bank plc UpheldBanking and PaymentsDRN-4340048 The complaint Mr R is complaining TSB Bank plc won’t refund a payment he made for goods he didn’t receive. What happened Mr R saw some records advertised on Gumtree and decided he wanted to buy them as a Christmas present. On 8 December 2022 he made a payment to the seller with... (2 pages)View decision -
Decision Reference DRN-4221114
28 Sep 2023 Sainsbury's Bank Plc UpheldInsuranceDRN-4221114 The complaint Mr M is complaining that he’s out of pocket after he contacted Sainsbury's Bank Plc to claim through his car insurance policy after he was involved in a non-fault accident. What happened In May 2022 Mr M was involved in a car accident with a third party and h... (5 pages)View decision -
Decision Reference DRN-4371063
28 Sep 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4371063 The complaint Mr M is unhappy how Tesco Personal Finance PLC trading as Tesco Bank (Tesco) handled his request for help when he tried to make a claim under Section 75 of the Consumer Credit Act 1974. What happened In August 2017, Mr M bought a used car from a dealership, who I’... (4 pages)View decision -
Decision Reference DRN-3933945
28 Sep 2023 Hugh James Solicitors UpheldPensions and AnnuitiesDRN-3933945 The complaint Mr B complains about the advice given by Hugh James Solicitors, trading as Hugh James Independent Financial Advisers (‘HJS’) regarding the transfer of benefits from his defined- benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’),... (11 pages)View decision -
Decision Reference DRN-4350016
28 Sep 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4350016 The complaint Mr K complains about the way Revolut Ltd dealt with a transfer he sent from the US. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said: Mr K holds a multi currency account with Revolut that all... (5 pages)View decision
