We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-4235944
28 Sep 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4235944 The complaint Miss D complains that NewDay Ltd trading as Fluid irresponsibly gave her two credit cards she couldn’t afford to repay. What happened In July 2021, Miss D applied for a credit card with NewDay. She was given an initial credit limit of £1,200. The limit was increas... (3 pages)View decision -
Decision Reference DRN-4203531
28 Sep 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4203531 The complaint Mr P and Mrs T complain that Barclays Bank UK PLC caused problems in switching the interest rate on their buy to let mortgage. What happened Mr P and Mrs T have a buy to let mortgage with Barclays. In July 2022 they applied online for a new fixed rate, signing and... (4 pages)View decision -
Decision Reference DRN-4323008
28 Sep 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4323008 The complaint Miss T complains that Monzo Bank Ltd won’t refund money she lost to a scam. What happened Miss T was looking for a place to rent. She found somewhere suitable listed on a popular social media marketplace. She contacted the person who created the advert. They advis... (2 pages)View decision -
Decision Reference DRN-4371379
28 Sep 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4371379 The complaint Miss H complains about the way that HSBC UK Bank Plc trading as HSBC UK dealt with her application for a balance transfer to a new credit card she had set up with it. What happened In early June 2023, Miss H applied for a credit card with HSBC. At the same time sh... (3 pages)View decision -
Decision Reference DRN-4369228
28 Sep 2023 West Bay Insurance Plc UpheldInsuranceDRN-4369228 The complaint Mr and Mrs B complain West Bay Insurance Plc hasn’t covered all the damage to their property which they consider to have been caused by a storm. Mr and Mrs B are being represented on this complaint, but for ease, any reference to Mr B includes the actions and comm... (4 pages)View decision -
Decision Reference DRN-4350830
28 Sep 2023 I Go 4 Ltd. UpheldInsuranceDRN-4350830 The complaint Mrs H has complained that I Go 4 Ltd didn’t cancel her motor insurance policy when she asked them to. What happened Mrs H’s policy was due to renew on 22 February 2023. She sent an email to I Go 4 on 4 March 2023 to say she didn't want to renew her policy. Ho... (3 pages)View decision -
Decision Reference DRN-4371198
28 Sep 2023 Quickly Finance Limited UpheldClaims ManagementDRN-4371198 The complaint Mr W complains that Quickly Finance Limited trading as Fast Track Reclaim (FTR) has unfairly asked him to pay a fee for a successful mis-sold payment protection insurance (PPI) claim. What happened In November 2018 Mr W said he’d used FTR’s free checking service t... (4 pages)View decision -
Decision Reference DRN-4346647
28 Sep 2023 Zurich Insurance PLC UpheldInsuranceDRN-4346647 The complaint Mr T complains that Zurich Insurance PLC declined his claim and avoided his van insurance policy. What happened Mr T bought a van to convert it into a motorhome and took out an insurance policy to cover his van. A few months later Mr T’s van was stolen and so he c... (3 pages)View decision -
Decision Reference DRN-4190627
28 Sep 2023 Tesco Underwriting Limited UpheldInsuranceDRN-4190627 The complaint Mr J complains about how his insurer, Tesco Underwriting Limited (Tesco), covered his campervan under his motor insurance policy. Any reference to Tesco in this decision includes their agents. What happened Mr J had a motor insurance policy covering his campervan,... (4 pages)View decision -
Decision Reference DRN-4372120
28 Sep 2023 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4372120 The complaint Mr M and Miss V are unhappy Admiral Insurance (Gibraltar) Limited declined a claim they made under their travel insurance policy. In addition to this, Mr M and Miss V have said they received poor customer service from Admiral. What happened Mr M and Miss V took ou... (4 pages)View decision
