We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125400 results
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Decision Reference DRN-4438435
14 Mar 2024 RCI Financial Services Limited UpheldConsumer CreditDRN-4438435 The complaint Mr F complains about a car he acquired through a hire purchase agreement with RCI Financial Services Limited trading as Mobilize Financial Services (RCI). Mr F has experienced a significant issue with the car’s engine and this has resulted in the car being undriva... (4 pages)View decision -
Decision Reference DRN-4659085
14 Mar 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4659085 The complaint Mr P complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) gave him loans which were unaffordable. What happened A summary of Mr P’s borrowing can be found in the table below. loan number loan amount agre... (5 pages)View decision -
Decision Reference DRN-4664384
14 Mar 2024 Accelerant Insurance Europe SA/NV UK Branch UpheldInsuranceDRN-4664384 The complaint Mrs R is a sole trader, trading as S. She complains Accelerant Insurance Europe SA/NV turned down a claim she made on her combined liability insurance policy. What happened S offers horse riding services. In February 2023 Mrs R contacted Accelerant (via her broker... (4 pages)View decision -
Decision Reference DRN-4652603
14 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4652603 The complaint Mrs G complains that Monzo Bank Ltd won’t refund the money she lost when she was the victim of a scam. What happened Mrs G was the victim of a job task scam after being contacted on a mobile messaging service app. She was told that she could earn commission from c... (6 pages)View decision -
Decision Reference DRN-4596930
14 Mar 2024 WDP Insurance Limited UpheldInsuranceDRN-4596930 The complaint Ms D is unhappy with the level of excess WDP Insurance Limited said she would have to pay when she made a claim on her mobile phone insurance policy. What happened In August 2023 Ms D called WDP as she wanted to make a claim on her policy. WDP said an excess would... (2 pages)View decision -
Decision Reference DRN-4655931
14 Mar 2024 abrdn Investments Limited UpheldInvestmentsDRN-4655931 The complaint Mrs G has complained about Abrdn Investments Limited trading as Abrdn. She said she didn’t receive enough notice from it when it decided to liquidate one of its funds, that she had invested money into. She said it also made mistakes when she requested a withdrawal... (4 pages)View decision -
Decision Reference DRN-4657675
14 Mar 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4657675 The complaint Miss B and Mr G complain that National Westminster Bank Plc failed to cancel their overdraft when requested, and later increased the limit without consent. What happened On 28 May 2021, Miss B and Mr G wrote to NatWest asking it to cancel their overdraft. As they ... (2 pages)View decision -
Decision Reference DRN-4668616
14 Mar 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4668616 Complaint Miss P has complained that Lloyds Bank PLC (“Lloyds”) unfairly allowed her to continue using a credit card. She says that she was allowed to continue using her credit card despite being in a cycle of persistent debt and there being clear evidence of her poorly managin... (4 pages)View decision -
Decision Reference DRN-4676062
14 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4676062 The complaint Mrs S complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost after falling victim to a scam. What happened Mrs S’s complaint has been brought by a professional representative, but as the account is in Mrs S’s name – I’ll refer to her throughout th... (6 pages)View decision -
Decision Reference DRN-4504122
13 Mar 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4504122 The complaint Mr P complains that Tesco Personal Finance PLC trading as Tesco Bank declined his claim under Section 75 of The Consumer Credit Act 1974. What happened In December 2022 Mr P purchased a motorcycle from a merchant and paid using his Tesco credit card. The purchase ... (3 pages)View decision
