We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4868909
24 Jun 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4868909 The complaint Mr Z complains that Admiral Insurance (Gibraltar) Limited mishandled his claim on a motor insurance policy. What happened The subject matter of the claim and the complaint is a saloon car, made by a premium-brand car-maker and first registered in June 2012. Mr Z a... (6 pages)View decision -
Decision Reference DRN-4336904
24 Jun 2024 eToro (UK) Ltd UpheldInvestmentsDRN-4336904 The complaint Mr O complains about the service that he received from eToro (UK) Ltd when trading contracts for difference (CFDs) with them. Mr O states that: He wasn’t given a warning that the three futures trades he placed had an expiration date. He says that this means they ... (4 pages)View decision -
Decision Reference DRN-4789899
24 Jun 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4789899 The complaint Mr A’s complaint is about a claim he made on his Liverpool Victoria Insurance Company Limited (‘LV’) property owners insurance policy. Mr A says LV treated him unfairly. What happened In August 2018 Mr A notified LV of a claim for subsidence to his property, which... (3 pages)View decision -
Decision Reference DRN-4864687
24 Jun 2024 MBNA Limited UpheldBanking and PaymentsDRN-4864687 The complaint Mr R complains that MBNA Limited has refused to accept a money transfer he made was 0% interest. He also complains that MBNA promised to stop interest on his account and refused his attempts to partially settle. What happened Mr R had a credit card account with MB... (7 pages)View decision -
Decision Reference DRN-4869178
24 Jun 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4869178 The complaint K – a limited company – has complained it lost out on five days earnings because of the poor service Royal & Sun Alliance Insurance Limited (RSA) provided when it made a claim under its commercial motor insurance policy. What happened K holds a commercial moto... (3 pages)View decision -
Decision Reference DRN-4748644
24 Jun 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4748644 The complaint Mr R is unhappy with Accredited Insurance (Europe) Ltd’s (Accredited) handling of a claim for storm damage under his home insurance policy. Any references to Accredited include its agents. What happened In October 2023, Mr R made a claim for storm damage. He said ... (3 pages)View decision -
Decision Reference DRN-4554304
24 Jun 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4554304 The complaint Mrs B complains that Moneybarn No. 1 Limited (“Moneybarn”) didn’t settle her conditional sale agreement as it had agreed to. What happened Mrs B acquired a car under a 60 month conditional sale agreement with Moneybarn in February 2021. Under the agreement, Mrs B ... (3 pages)View decision -
Decision Reference DRN-4839651
24 Jun 2024 British Gas Insurance Limited UpheldInsuranceDRN-4839651 The complaint Miss S complains that British Gas Insurance Limited (“British Gas”) is responsible for damage to her property following a claim under her home care policy. Any reference to British Gas includes its contractors and agents for the purposes o... (5 pages)View decision -
Decision Reference DRN-4778786
24 Jun 2024 North Edinburgh and Castle Credit Union Limited UpheldConsumer CreditDRN-4778786 The complaint Mr S complains that North Edinburgh and Castle Credit Union Ltd (trading as Castle Community Bank) was irresponsible to lend to him. What happened Mr S was approved for the following loan from Castle Community Bank in April 2023: Loan Date Amount Term Repayment 1 ... (3 pages)View decision -
Decision Reference DRN-4736830
24 Jun 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4736830 The complaint Mr K complains about the settlement Liverpool Victoria Insurance Company Limited (LV) offered him for the loss of his car following a claim on his motor insurance policy. He’s also unhappy with the amount it deducted for salvage. What happened Mr K’s car was deeme... (3 pages)View decision