We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122405 results
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Decision Reference DRN-4425950
8 Dec 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4425950 The complaint Mr T complains about the amounts Advantage Insurance Company Limited paid as the market value of his car when he claimed on his car insurance policy. What happened Mr T had an accident in his car when driving. His car was damaged and not safe to drive, so he calle... (2 pages)View decision -
Decision Reference DRN-4493862
8 Dec 2023 Nationwide Building Society UpheldInvestmentsDRN-4493862 The complaint Mr W1 and Mr W2, on behalf of Mrs W, complain about the difficulties experienced registering a Power of Attorney (“POA”) document, following the opening of a fixed rate bond with Nationwide Building Society. What happened In October 2022 Mr W1, Mrs W’s son, opened... (4 pages)View decision -
Decision Reference DRN-4475115
8 Dec 2023 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4475115 The complaint Ms W complains about how Red Sands Insurance Company (Europe) Limited (Red Sands) applied a co-payment deduction to a claim under her pet insurance policy for treatment of her dog and made no payment under the death of pet benefit. References to Red Sands include ... (5 pages)View decision -
Decision Reference DRN-4502220
8 Dec 2023 Wise Payments Limited UpheldBanking and PaymentsDRN-4502220 The complaint Mr S complains Wise Payments Limited trading as Wise didn’t do enough to protect him when he was the victim of a fraud. What happened Mr S, who is represented by a claims management company, has a number of accounts including an account with Wise. On 13 October 20... (3 pages)View decision -
Decision Reference DRN-4408618
8 Dec 2023 Grove Pension Solutions Limited UpheldPensions and AnnuitiesDRN-4408618 The complaint Mr M complains about the advice given by Grove Pension Solutions Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a financial ... (5 pages)View decision -
Decision Reference DRN-4242378
8 Dec 2023 Evergreen Finance London Limited UpheldConsumer CreditDRN-4242378 The complaint Mr D complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) failed to conduct proportionate affordability checks prior to lending to him. What happened A summary of Mr D’s borrowing can be found below. loan number loan amount agreement... (4 pages)View decision -
Decision Reference DRN-4155201
8 Dec 2023 TenetConnect Limited UpheldPensions and AnnuitiesDRN-4155201 The complaint Mr C complains about the advice given by TenetConnect Limited to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him and believes this has caused ... (5 pages)View decision -
Decision Reference DRN-4460097
8 Dec 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4460097 The complaint Mr B complains that Nationwide Building Society won’t refund the money he lost when he was the victim of a scam. What happened In early 2023, Mr B was looking to book some flights and clicked on an advert for a travel company he saw online. He filled in his detail... (4 pages)View decision -
Decision Reference DRN-4161490
7 Dec 2023 Startline Motor Finance Limited UpheldConsumer CreditDRN-4161490 The complaint Ms D is unhappy that a car supplied to her under a hire purchase agreement with Startline Motor Finance Limited was of an unsatisfactory quality. What happened In September 2022, Ms D was supplied with a used car through a hire purchase agreement with Startline. T... (4 pages)View decision -
Decision Reference DRN-4435175
7 Dec 2023 PSA Financial Services Limited UpheldPensions and AnnuitiesDRN-4435175 The complaint Mr H complained that he was given unsuitable advice to transfer his defined benefit (DB) Occupational Pension Scheme to a type of personal pension plan, in 2018. PSA Financial Services Limited is responsible for answering this complaint. To keep things consistent ... (9 pages)View decision
