We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122183 results
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Decision Reference DRN-4365549
1 Dec 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-4365549 The complaint Mr D has complained that Inspirational Financial Management Ltd (IFM) gave him unsuitable advice to transfer his defined benefits from his occupational pension scheme (OPS) – the British Steel Pension Scheme (BSPS) – to a Personal Pension Plan (PPP). What happened... (8 pages)View decision -
Decision Reference DRN-4433335
1 Dec 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4433335 The complaint Mr P and Mrs S are unhappy with HSBC t/a First Direct. Mr P and Mrs S said First Direct had leaked their private information to third parties and they want compensation for this dating back over the past few years. What happened Mr P and Mrs S said they updated th... (2 pages)View decision -
Decision Reference DRN-4156751
1 Dec 2023 Interactive Brokers (U.K.) Limited UpheldInvestmentsDRN-4156751 The complaint Mr M complains that Interactive Brokers (UK) Ltd didn’t do enough due diligence when he opened his accounts, and that the amounts he deposited were well outside the amount of assets and income he declared. He feels that the accounts were not appropriate for him, a... (8 pages)View decision -
Decision Reference DRN-4382593
1 Dec 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4382593 The complaint Mr and Mrs J complain that that Barclays Bank UK PLC removed money from their account unfairly. As Mrs J is the principal complainant, I will refer to her throughout my decision for ease. What happened As the circumstances of this complaint are known to both parti... (3 pages)View decision -
Decision Reference DRN-4227671
1 Dec 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4227671 The complaint Mr R complains Monzo Bank Ltd (“Monzo”) won’t refund the money he lost after he fell victim to a cryptocurrency scam. What happened In early 2022, Mr R saw an advert online for a cryptocurrency investing platform with a dedicated account manager. Mr R reached out ... (4 pages)View decision -
Decision Reference DRN-3879802
1 Dec 2023 Cradle Overseas Pensions Ltd UpheldPensions and AnnuitiesDRN-3879802 The complaint Mr R complains about the advice given by Cradle Overseas Pensions Ltd to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a self-invested personal pension (‘SIPP’). He says the advice was unsuitable for him and believes this has... (7 pages)View decision -
Decision Reference DRN-4392736
1 Dec 2023 Adrian Flux Insurance Services Group UpheldInsuranceDRN-4392736 The complaint Mr B has complained that the broker Adrian Flux Insurance Services Group (AF) failed to deal with his request for a pro rata refund when his car was declared a total loss. Mr B claimed directly against the third party insurer and so didn’t make a claim against his... (3 pages)View decision -
Decision Reference DRN-4467178
1 Dec 2023 Michael Howard UpheldInsuranceDRN-4467178 The complaint M’s complaint is about Michael Howard, trading as U K I Direct’s (‘UKI’) failure to sell it personal accident cover when it took out a Master Tradesman’s insurance policy with them in 2020. Mr H, on behalf of M says that UKI should have identified a need for this ... (4 pages)View decision -
Decision Reference DRN-4463116
1 Dec 2023 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4463116 The complaint Mr M has complained about the poor service he received from Mulsanne Insurance Company Limited when he made a claim under his car insurance policy. All reference to the insurer Mulsanne in my decision includes its agents. What happened In March 2023 thieves broke ... (2 pages)View decision -
Decision Reference DRN-4489315
1 Dec 2023 Sumup Payments Limited UpheldBanking and PaymentsDRN-4489315 The complaint A charity, which I will call E, complains about SumUp Payments Limited. E’s representatives say that in June 2022, the card payment system SumUp provided stopped working – causing losses of tens of thousands of pounds. What happened E’s representatives told us: E... (7 pages)View decision
