We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
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Decision Reference DRN-4297157
27 Sep 2023 Great Lakes Insurance SE UpheldInsuranceDRN-4297157 The complaint Ms D and Mr W complain about Great Lakes Insurance SE’s decision to avoid their buildings insurance policy after they made a claim for damage caused by an escape of water. What happened The background to this complaint is well known to both parties, so I’ll provid... (3 pages)View decision -
Decision Reference DRN-3931906
27 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3931906 The complaint Mr B complains that Options UK Personal Pensions LLP (“Options” - formerly Carey Pensions) accepted his investment into a self-invested personal pension (SIPP) when, he says, it shouldn’t have accepted business from that introducer; Caledonian International Associ... (41 pages)View decision -
Decision Reference DRN-3587857
27 Sep 2023 PrisWM Limited UpheldPensions and AnnuitiesDRN-3587857 The complaint Mr H complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. PrisWM Limited is responsible for answering this complaint and so to keep things consistent, ... (12 pages)View decision -
Decision Reference DRN-4370138
27 Sep 2023 Studio Retail Limited UpheldConsumer CreditDRN-4370138 The complaint Miss M complains that Studio Retail Limited (“Studio”) unfairly recorded adverse information, including a default, with credit reference agencies regarding her running credit account. What happened Miss M had a running credit account with Studio which was used to ... (4 pages)View decision -
Decision Reference DRN-4258046
27 Sep 2023 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4258046 The complaint Miss S is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened In September 2022, Miss S was supplied with a used car through a conditional sale agreement with Moneybarn. ... (3 pages)View decision -
Decision Reference DRN-4256287
27 Sep 2023 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4256287 The complaint Mr F complains that the car he acquired through a conditional sale agreement with Santander Consumer (UK) Plc wasn’t of satisfactory quality. What happened Mr F entered into a conditional slae agreement with Santander in December 2022 to acquire a used car. He say... (3 pages)View decision -
Decision Reference DRN-3636235
27 Sep 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3636235 The complaint Mr T complains about the advice Inspirational Financial Management Ltd (‘IFM’) gave to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused a... (10 pages)View decision -
Decision Reference DRN-4065891
27 Sep 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4065891 The complaint Mr B complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a scam. What happened In early 2022, Mr B was looking into cryptocurrency and was sent a link to a video about an investment company by someone in an internet group he was ... (4 pages)View decision -
Decision Reference DRN-4334185
27 Sep 2023 The Ancient Order of Foresters Friendly Society Limited UpheldInsuranceDRN-4334185 The complaint Mr D has complained that The Ancient Order of Foresters Friendly Society Limited trading as Foresters Friendly Society (Foresters) declined a claim made under his sickness and accident policy. What happened The facts of this complaint are well known to both partie... (2 pages)View decision -
Decision Reference DRN-4063393
27 Sep 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4063393 The complaint Mr K complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). What happened In early 2012, Mr K says he was approache... (41 pages)View decision
