We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121074 results
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Decision Reference DRN-4374579
31 Oct 2023 Helvetia Global Solutions Ltd UpheldInsuranceDRN-4374579 The complaint Complaint Mr B complains about the Helvetia Global Solutions Ltd handled a claim he made for a damaged sofa under his furniture insurance policy. What happened In late 2022, Mr B made a claim on his policy, he said his leather sofa had been stained by a spillage. ... (3 pages)View decision -
Decision Reference DRN-3988133
31 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3988133 The complaint Mr P complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) shouldn’t have accepted the transfer of his defined benefit (‘DB’) pension scheme into a self-invested personal pension (‘SIPP’). The parties involved Given there were sever... (43 pages)View decision -
Decision Reference DRN-4421732
31 Oct 2023 Thomas Carroll (Brokers) Ltd UpheldInsuranceDRN-4421732 The complaint Ms R complains that errors by Thomas Carroll (Brokers) Ltd denied her the opportunity of seeing if she was covered for a legal expenses insurance claim. What happened In June 2022 Ms R renewed her home insurance through Thomas Carroll. Shortly before the policy wa... (2 pages)View decision -
Decision Reference DRN-4145001
31 Oct 2023 Metro Bank PLC UpheldBanking and PaymentsDRN-4145001 The complaint Mr M complains that Metro Bank PLC did not correctly process a transfer to his conveyancer to complete on his mortgage, which led to additional costs. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them in detail here... (3 pages)View decision -
Decision Reference DRN-3991322
31 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3991322 The complaint Mr H complains that Options UK Personal Pensions LLP (‘Options’ – formerly Carey Pensions) shouldn’t have accepted the transfer of his defined benefit (‘DB’) pension scheme into a self-invested personal pension (‘SIPP’). The parties involved Given there were sever... (43 pages)View decision -
Decision Reference DRN-4395383
31 Oct 2023 Scottish Equitable Plc UpheldPensions and AnnuitiesDRN-4395383 The complaint Mr M complains Scottish Equitable Plc trading as Aegon delayed the transfer of his investment. This caused Mr M to be out of the market for longer than he anticipated, and he feels he has suffered a financial loss as a result. What happened I set out the backgroun... (7 pages)View decision -
Decision Reference DRN-4309604
31 Oct 2023 NewDay Ltd UpheldBanking and PaymentsDRN-4309604 The complaint Mr S says NewDay Limited, has treated him unfairly in relation to a transaction on his credit card which paid for flights for him and others. What happened In February 2021 Mr S used his NewDay credit card to make a payment for flight tickets for him and his fa... (4 pages)View decision -
Decision Reference DRN-4334576
31 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4334576 The complaint Mr P complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (44 pages)View decision -
Decision Reference DRN-4354175
31 Oct 2023 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-4354175 The complaint Mr Y is unhappy about the way PayPal Europe Sarl et Cie SCA (PayPal) handled two disputes he raised with them. What happened Mr Y raised two disputes with PayPal regarding purchases with the same vendor for the amounts £13.68 and £13.29. Mr Y complained to PayPal ... (2 pages)View decision -
Decision Reference DRN-3768272
31 Oct 2023 Grove Pension Solutions Limited UpheldPensions and AnnuitiesDRN-3768272 The complaint Mr M complains about the advice given by Grove Pension Solutions Limited (‘Grove’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a personal pension. He says the advice was unsuita... (8 pages)View decision
