We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130332 results
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Decision Reference DRN-4983011
6 Sep 2024 St. James's Place Wealth Management Plc UpheldInvestmentsDRN-4983011 The complaint Miss A complains that she was given unsuitable advice by St. James's Place Wealth Management Plc (“SJP”) to surrender an offshore bond and invest in two SJP bonds. What happened In August 2014 Miss A met with SJP, having been referred by a friend. She want... (15 pages)View decision -
Decision Reference DRN-4767437
6 Sep 2024 Watford Insurance Company Europe Limited UpheldInsuranceDRN-4767437 The complaint Mr H complains about how Watford Insurance Company Europe Limited (Watford) dealt with a claim on his motor insurance. References to Watford include other organisations and individuals acting on its behalf. What happened Mr H had motor insurance underwritten by... (5 pages)View decision -
Decision Reference DRN-4887873
6 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4887873 Complaint Mr J is unhappy that Revolut Ltd didn’t refund him after he fell victim to a scam. Background One evening in May 2023, Mr J received a phone call from a withheld number. The caller told him that they worked for the Financial Conduct Authority (FCA). They told Mr J ... (8 pages)View decision -
Decision Reference DRN-5007696
6 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5007696 The complaint Miss P is unhappy that Revolut Ltd (Revolut) won’t refund the money she lost after falling victim to an impersonation scam. What happened I issued my provisional decision on this complaint on 15 August 2024. I wanted to give both sides a chance to provide any ... (13 pages)View decision -
Decision Reference DRN-4748746
6 Sep 2024 TSB Bank plc UpheldBanking and PaymentsDRN-4748746 The complaint Mr W complains TSB Bank PLC (“TSB”) refuses to refund him for transactions on his account which he says were carried out by the joint account holder without his consent. What happened Mr W says at the end of 2022 he noticed his wife emptied their TSB joint acco... (2 pages)View decision -
Decision Reference DRN-5007646
6 Sep 2024 AJ Bell Management Limited UpheldPensions and AnnuitiesDRN-5007646 The complaint Mr G has complained that he was advised to switch an existing personal pension into a self- invested personal pension (‘SIPP’) with AJ Bell Management Limited (‘AJ Bell’). He complains he was advised to make an investment in his pension which he says has lost i... (30 pages)View decision -
Decision Reference DRN-4706878
6 Sep 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4706878 The complaint Mr L complains Barclays Bank UK PLC (“Barclays”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened Mr L says his phone was stolen on 14 July 2023 near Hammersmith while he was waiting for a taxi. Mr L cancelled his... (3 pages)View decision -
Decision Reference DRN-5003705
6 Sep 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5003705 The complaint Mr M and his son Mr M complain that Admiral Insurance (Gibraltar) Limited is responsible for damage in connection with a claim on a motor insurance policy. Where I refer to Mr M, I refer to Mr M the son. I will refer separately to Mr M’s father. What happened... (5 pages)View decision -
Decision Reference DRN-4996892
6 Sep 2024 esure Insurance Limited UpheldInsuranceDRN-4996892 The complaint Mrs C complains about how her insurer esure Insurance Limited valued her car after it was involved in an accident and declared a total loss and that she had to pay her policy excess, when the accident had been deemed non-fault and she was told no excess would b... (4 pages)View decision -
Decision Reference DRN-4820299
6 Sep 2024 Lloyds Bank PLC UpheldConsumer CreditDRN-4820299 The complaint Mr W has complained that Lloyds Bank PLC (“Lloyds”) gave him a loan he couldn’t afford to repay. He’s also unhappy at the impact the first loan had on the balance on a second loan. Mr W has also said he is unhappy with the time it took to investigate the compla... (6 pages)View decision