We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122405 results
-
Decision Reference DRN-4437111
7 Dec 2023 Hastings Insurance Services Limited UpheldInsuranceDRN-4437111 The complaint Mr S has complained about the way Hastings Insurance Services Limited (HISL) dealt with the cancellation of his car insurance policy. What happened Mr S bought a car insurance policy through an administrator HISL in May 2023. In July 2023 Hastings arranged for the... (2 pages)View decision -
Decision Reference DRN-4030837
7 Dec 2023 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4030837 The complaint Miss C complains about the service she got from Lloyds Bank PLC when she contacted it for assistance. What happened The background facts of this case are well known to the parties so I won’t repeat them in detail here. Miss C says she called Lloyds around May/June... (5 pages)View decision -
Decision Reference DRN-4501161
7 Dec 2023 Mulsanne Insurance Company Limited UpheldInsuranceDRN-4501161 The complaint Mr S has complained about the poor service he received from Mulsanne Insurance Company Limited when he made a claim under his car insurance policy. All reference to the insurer Mulsanne in my decision include its agents. What happened In March 2023 Mr S made a cla... (3 pages)View decision -
Decision Reference DRN-4481133
7 Dec 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4481133 The complaint Mr and Mrs B complain about the arrears letters Barclays Bank Plc is sending them. They say that as far as they’re concerned their account is up to date and they cannot understand why they’re receiving such letters. What happened In 2014 Mr and Mrs B took a mortga... (4 pages)View decision -
Decision Reference DRN-4482069
7 Dec 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4482069 The complaint Mr and Mrs B complain that Barclays Bank UK PLC mis-sold them a mortgage that was unaffordable for them. What happened In February 2014 Mr and Mrs B applied for a mortgage through Barclays. They were advised to borrow £186,950 on capital repayment terms over 23 ye... (4 pages)View decision -
Decision Reference DRN-4446108
7 Dec 2023 Revolut Ltd UpheldBanking and PaymentsDRN-4446108 The complaint Ms S complains Revolut Ltd (Revolut) refused to refund her for disputed transactions on her account. What happened On 12 June 2023 four transactions were made on Ms S’s account, totalling £10,645, which she says were fraudulent and she would like Revolut to refund... (3 pages)View decision -
Decision Reference DRN-4497922
7 Dec 2023 esure Insurance Limited UpheldInsuranceDRN-4497922 The complaint Miss B has complained about how esure Insurance Limited trading as Sheilas' Wheels (esure) dealt with a claim under a home insurance policy. What happened Miss B found a leak in her home. So, she contacted her home emergency provider to send an engineer. The ... (3 pages)View decision -
Decision Reference DRN-4500215
7 Dec 2023 Quilter Wealth Ltd UpheldPensions and AnnuitiesDRN-4500215 The complaint Mr H complains about the advice given by Quilter Wealth Ltd (‘Quilter’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension arrangement. He says the advice was unsuitable for him and believes this has caused a... (8 pages)View decision -
Decision Reference DRN-3915807
7 Dec 2023 Vision Independent Financial Planning Ltd UpheldPensions and AnnuitiesDRN-3915807 The complaint Mr E complained that he was given unsuitable advice to transfer his defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2018. Vision Independent Financial Planning Ltd is responsible for answering this complaint and so ... (6 pages)View decision -
Decision Reference DRN-4425405
7 Dec 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4425405 The complaint Mrs B complains that Barclays Bank UK PLC closed her bank account and didn’t release her funds. She’d like the funds returned, interest for the lack of access and compensation. What happened Mrs B’s daughter is representing Mrs B on this complaint. For ease I’ll r... (3 pages)View decision
