We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120936 results
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Decision Reference DRN-4373707
26 Oct 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-4373707 The complaint Miss S complains to Gallium Fund Solutions Limited (“Gallium”) about an investment she made in 2018 which went on to result in a total loss. What happened The B&G Plc Bond Miss S invested £20,000 into a B&G three year fixed monthly income IFISA bond. For a... (11 pages)View decision -
Decision Reference DRN-4356656
26 Oct 2023 Gallium Fund Solutions Limited UpheldInvestmentsDRN-4356656 The complaint Mrs R complains to Gallium Fund Solutions Limited (“Gallium”) about an investment she made in 2018 which went on to result in a total loss. What happened The B&G Plc Bond Mrs R invested into B&G bonds on seven different occasions. Her fourth investment – w... (10 pages)View decision -
Decision Reference DRN-4309077
26 Oct 2023 Yoga Insurance Services Limited UpheldInsuranceDRN-4309077 The complaint Mrs L complains about Yoga Insurance Services Limited referring her to an accident management company when she called to claim on her car insurance policy. What happened Mrs L was involved in an accident in her car with a third party, so she called Yoga, who are h... (3 pages)View decision -
Decision Reference DRN-4360262
26 Oct 2023 Unum Ltd UpheldInsuranceDRN-4360262 The complaint Mr L complains that Unum Ltd has terminated benefit for an incapacity claim he made on a group income protection insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve simply set out a summary of what I think are th... (5 pages)View decision -
Decision Reference DRN-4022377
26 Oct 2023 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-4022377 The complaint A charity, C, complains that PayPal (Europe) Sarl et Cie SCA wrongly reversed a payment that C made to its website provider. C is represented in this complaint by Mr K, one of its trustees. What happened Mr K told us: C’s website provider submitted a bill to C th... (4 pages)View decision -
Decision Reference DRN-3899306
26 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3899306 The complaint Mr O complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (43 pages)View decision -
Decision Reference DRN-4421395
26 Oct 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4421395 The complaint Miss R, represented by Miss E, has complained about her car insurer, Advantage Insurance Company Limited, because two years after an accident, which it was not covering her for, it sought to recover costs from her for its outlay to third-party insurers. What happe... (8 pages)View decision -
Decision Reference DRN-4341643
26 Oct 2023 PrePay Technologies Limited UpheldBanking and PaymentsDRN-4341643 The complaint Mr M complains that PrePay Technologies Limited (trading as Monese) won’t refund money he lost as a result of a scam. What happened Mr M is represented in this complaint by a claims management company, for simplicity I will refer to Mr M throughout this decision, ... (4 pages)View decision -
Decision Reference DRN-4352304
26 Oct 2023 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-4352304 The complaint Mrs M complains that The Royal Bank of Scotland Plc (“RBS”) did not treat her fairly in relation to a complaint she made about a holiday she paid for using her RBS credit card. What happened Mrs M booked a package holiday with a third party travel agent I’ll call ... (4 pages)View decision -
Decision Reference DRN-3864768
26 Oct 2023 David Stock & Co Limited UpheldPensions and AnnuitiesDRN-3864768 The complaint As we’ve had this complaint for a while, I’m going to maintain consistency by referring to the consumer as “Mrs E” although I know her circumstances have since changed. Mrs E complained that she was given unsuitable advice to transfer her defined benefit (DB) Brit... (12 pages)View decision
