We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 119923 results
-
Decision Reference DRN-4305317
27 Sep 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4305317 The complaint Miss S complains that Monzo Bank Ltd (Monzo) wouldn’t refund money she lost in an investment scam. What happened What Miss S says: Miss S is represented by a third-party claims firm. She is a student living on a student income. She inherited some money from her la... (5 pages)View decision -
Decision Reference DRN-4365351
27 Sep 2023 Covea Insurance plc UpheldInsuranceDRN-4365351 The complaint W complains Covea Insurance plc avoided its business protection policy and declined to cover its claim under the directors and officers section. W is represented in bringing this complaint by its director. I’ll call him Mr M. What happened W ran a business under a... (9 pages)View decision -
Decision Reference DRN-3456046
27 Sep 2023 The Pension Drawdown Company Limited UpheldPensions and AnnuitiesDRN-3456046 The complaint Mr N complains about the advice given by The Pension Drawdown Company Limited (‘PDC’) to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme to a personal pension. He says the advice was unsuitable for him and believes this has caused... (10 pages)View decision -
Decision Reference DRN-4354350
27 Sep 2023 Experian Limited UpheldBanking and PaymentsDRN-4354350 The complaint Ms K complains that Experian Limited allowed a third party to set up an account and fraudulently gain access to her credit file. What happened Ms K has explained she is in a legal dispute with a family member. On 5 March 2021 Ms K received a notification that her ... (2 pages)View decision -
Decision Reference DRN-4370513
27 Sep 2023 Everyday Lending Limited UpheldConsumer CreditDRN-4370513 The complaint Mr T, through a representative, says Everyday Lending Limited (ELL), trading as Everyday Loans, irresponsibly lent to him. What happened Mr T took out two instalment loans from ELL. Loan 1, in March 2020, was for £3,000 over 24 months. The monthly repayments were ... (4 pages)View decision -
Decision Reference DRN-4357429
27 Sep 2023 Zopa Bank Limited UpheldBanking and PaymentsDRN-4357429 The complaint Miss M complains that she’s been unable to complete a balance transfer to repay her Zopa Bank Limited credit card. What happened Miss M has a credit card with Zopa. In November 2022 Miss M opened a new credit card with a business I’ll refer to as N with a 33 month... (3 pages)View decision -
Decision Reference DRN-4192079
27 Sep 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4192079 The complaint This complaint is about a mortgage and linked mortgage current account (MCA) that Mr S holds with Barclays Bank UK PLC. The mortgage was due for repayment in February 2027, but changes to the monthly direct debit Mr S made, based on information and guidance from B... (3 pages)View decision -
Decision Reference DRN-4061967
27 Sep 2023 The Co-operative Bank Plc UpheldBanking and PaymentsDRN-4061967 The complaint Mr B complains that The Co-operative Bank p.l.c. (“Co-op”) gave him incorrect information about the terms of his account. What happened Mr B says that when he opened his bank account with the Co-op he was told he’d have to credit a minimum amount each month. He sa... (2 pages)View decision -
Decision Reference DRN-4092647
27 Sep 2023 Madison CF UK Limited UpheldBanking and PaymentsDRN-4092647 The complaint Mr G complains that Madison CF UK Limited trading as 118 118 Money (‘118 118 Money’) is holding him liable for a transaction he didn’t authorise. What happened Mr G managed various credit and debit cards through a third-party app, I’ll refer to as “C”. Mr G had up... (3 pages)View decision -
Decision Reference DRN-4365183
27 Sep 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4365183 The complaint Mr F complains that National Westminster Bank Plc blocked his account and didn’t allow him access to funds paid into his account. He’s also unhappy that his address details were incorrect and with the service he recevied. What happened Mr F had an account with Nat... (8 pages)View decision
