We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 122405 results
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Decision Reference DRN-4484506
7 Dec 2023 Oodle Financial Services Limited UpheldConsumer CreditDRN-4484506 The complaint Mr Y complains that a car acquired with finance from Oodle Financial Services Limited (OFS) wasn’t of satisfactory quality. What happened In August 2022 Mr Y was supplied with a car and entered into a hire purchase agreement with OFS. In November 2022 the engine f... (2 pages)View decision -
Decision Reference DRN-4501204
7 Dec 2023 Advantage Insurance Company Limited UpheldInsuranceDRN-4501204 The complaint Miss H has complained about her car insurer Advantage Insurance Company Limited, she feels it treated her poorly following an accident, as well as paying her an unreasonable settlement for the total loss of her car. What happened Miss H had an accident on 17 March... (5 pages)View decision -
Decision Reference DRN-4353493
7 Dec 2023 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4353493 The complaint Miss S has complained that J.P. Morgan Europe Limited trading as Chase (‘Chase’) blocked her account for a number of months and didn’t return all her money back to her. She wants to be compensated for the losses she suffered as a result of not having access to her... (3 pages)View decision -
Decision Reference DRN-4501172
7 Dec 2023 Ikano Bank AB (publ) UpheldConsumer CreditDRN-4501172 The complaint Ms E complains that Ikano Bank AB (publ) (“Ikano”), has rejected the claim she made under section 75 of the Consumer Credit Act 1974 (“the Act”) in relation to a solar panel system (“the system”) she says were misrepresented to her by the supplier. What happened I... (6 pages)View decision -
Decision Reference DRN-4424060
7 Dec 2023 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4424060 The complaint Mr G is unhappy that the HSBC UK Bank Plc (“HSBC”) will not refund the money he lost as the result of a scam. Mr G has used a representative to bring his complaint to this service. For ease, I will refer solely to Mr G throughout this decision. What happened Both ... (5 pages)View decision -
Decision Reference DRN-4500577
7 Dec 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4500577 The complaint Mr O complains that Scottish Widows Limited (SW) didn’t provide him with reasonable access to his pension policy information. And that this has led to a financial loss. Mr O has a further complaint with SW about events that took place after it issued its second fi... (10 pages)View decision -
Decision Reference DRN-4469410
7 Dec 2023 Automobile Association Insurance Services Limited UpheldInsuranceDRN-4469410 The complaint Mr A complains that Automobile Association Insurance Services Limited (“AA”) cancelled his motor insurance policy. What happened As the circumstances of this complaint aren’t in dispute, I’ll summarise my findings. Mr A took out a motor insurance policy through A... (3 pages)View decision -
Decision Reference DRN-4488728
7 Dec 2023 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4488728 The complaint Mr H’s complaint is about a claim he made under his Casualty & General Insurance Company (Europe) Ltd (‘C&G’) pet insurance policy and the actions C&G took thereafter. Mr H says C&G treated him unfairly. What happened Mr H took out pet insurance wi... (3 pages)View decision -
Decision Reference DRN-4495150
7 Dec 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4495150 The complaint A limited company, which I’ll refer to as ‘S’, is unhappy with the service it received from Barclays Bank UK PLC which led to the defaulting of its Bounce Back Loan (“BBL”) S’s complaint is brought to this service by its director, whom I’ll refer to as ‘Mr L’. Wha... (4 pages)View decision -
Decision Reference DRN-4446960
7 Dec 2023 ClearBank Limited UpheldBanking and PaymentsDRN-4446960 The complaint W, a limited company, is unhappy with ClearBank Limited trading as Tide (“Tide”) as it won’t refund the money it lost as a result of a third-party scam. W is represented its director - Mr E. It was Mr E who fell victim to the scam – so for ease I have referred to ... (3 pages)View decision
