We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4671860
8 Mar 2024 Equifax Limited UpheldConsumer CreditDRN-4671860 The complaint Mr S complains that Equifax Limited were recording incorrect information about him on his credit file dashboard. What happened I previously issued a provisional decision on this case, and a follow up email to let the parties know what I intended to decide on this ... (4 pages)View decision -
Decision Reference DRN-4642159
8 Mar 2024 Neovision Wealth Management Limited UpheldPensions and AnnuitiesDRN-4642159 The complaint Mr F complains that Neovision Wealth Management Limited (Neovision) gave him unsuitable advice to switch his personal pensions to a Self-Invested Personal Pension (SIPP). He is also unhappy with the investments recommended within the SIPP. What happened As part of... (5 pages)View decision -
Decision Reference DRN-4583084
8 Mar 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4583084 The complaint Mr and Mrs F are unhappy that Red Sands Insurance Company (Europe) Limited (Red Sands) declined their claim for water damage. Mr and Mrs F jointly held buildings and contents insurance underwritten by Red Sands. For ease of reading, I’ll refer mainly to Mr F throu... (4 pages)View decision -
Decision Reference DRN-4625952
8 Mar 2024 Halifax Share Dealing Limited UpheldInvestmentsDRN-4625952 The complaint Mr G complains that Halifax Share Dealing Limited (“Halifax”) overcharged him in respect of his sharedealing account. What happened Mr G holds two share dealing accounts with Halifax, which it says sit behind two separate customer profiles – one under the Halifax ... (3 pages)View decision -
Decision Reference DRN-4539366
8 Mar 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4539366 The complaint Mr W and Mrs M have complained about an application they made – via a mortgage broker – to Barclays Bank UK PLC for a further advance on their mortgage. What happened Mr W and Mrs M had a residential mortgage with Barclays. In October 2021 Mr W and Mrs M spoke to ... (11 pages)View decision -
Decision Reference DRN-4542750
8 Mar 2024 Trussle Lab Ltd UpheldMortgagesDRN-4542750 The complaint Mr W and Mrs M have complained about an application they made through Trussle Lab Ltd trading as Trussle for a further advance on their mortgage. What happened Mr W and Mrs M had a residential mortgage with a lender I’ll call B. In October 2021 Mr W and Mrs M spok... (12 pages)View decision -
Decision Reference DRN-4671612
8 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4671612 The complaint Mrs E, who has a representative, complains Monzo Bank Ltd didn’t do enough when she fell victim to a scam. What happened Mrs E has a Monzo account and an account with a bank elsewhere who I’ll refer to as “N” in the rest of this decision. Mrs E says she was in a v... (3 pages)View decision -
Decision Reference DRN-4608772
8 Mar 2024 Suttons Independent Financial Advisers Limited UpheldInsuranceDRN-4608772 The complaint Mr B complains that Suttons Independent Financial Advisors Limited failed to record relevant information on the application form when it applied for a life insurance policy on his behalf. Mr B also says Suttons failed to tell him he would have difficulty getting c... (3 pages)View decision -
Decision Reference DRN-4426226
8 Mar 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4426226 The complaint Mr W complains that his funds weren’t dispensed from a Barclays Bank UK PLC. The funds were returned but he’d like compensation for the distress caused to him. What happened Mr W has an account with Barclays. In June 2023 Mr W visited a Barclays branch and attempt... (2 pages)View decision -
Decision Reference DRN-4538170
8 Mar 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4538170 Complaint Mr A is unhappy that Bank of Scotland plc (trading as Halifax) didn’t reimburse him after he fell victim to an investment scam. Background In late 2019, Mr A fell victim to an investment scam. He’d received a message on a social media platform about an investment oppo... (3 pages)View decision
