We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4702943
21 Jun 2024 Society of Lloyd's UpheldInsuranceDRN-4702943 The complaint Ms B and Mr S complain about the way Society of Lloyd's has dealt with a subsidence claim on a buildings insurance policy and about the amount offered to settle the claim. References to Society of Lloyd’s include its claims handlers acting on its behalf. What... (7 pages)View decision -
Decision Reference DRN-4865910
21 Jun 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4865910 The complaint Mr P has complained about the poor service he says he’s received from Scottish Widows Limited. Specifically, Mr has said that he has requested information relating to the fund management charges on his pension plan, but that Scottish Widows didn’t send this to him... (5 pages)View decision -
Decision Reference DRN-4780723
21 Jun 2024 NewDay Ltd UpheldBanking and PaymentsDRN-4780723 The complaint Mrs M complains that NewDay Ltd is holding her liable for transactions she says she didn’t authorise. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, in April and May 2023, respecti... (3 pages)View decision -
Decision Reference DRN-4857921
21 Jun 2024 Barclays Bank Plc UpheldInvestmentsDRN-4857921 The complaint Mr W has complained about Barclays Bank Plc’s failure (‘Barclays’) to transfer his stocks and shares ISA to a different product provider. What happened On 16 August 2022 Mr W signed a transfer request for Barclays to transfer his ISA to a different product provide... (8 pages)View decision -
Decision Reference DRN-4864250
21 Jun 2024 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4864250 The complaint Ms M’s complaint is about a claim she made on her The National Farmers' Union Mutual Insurance Society Limited (‘NFU’) horse and rider insurance policy, which was declined. Ms M says NFU treated her unfairly. Ms M is helped in this decision by a representativ... (4 pages)View decision -
Decision Reference DRN-4846285
21 Jun 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4846285 The complaint Miss M complains that HSBC UK Bank Plc refused to confirm whether it can take legal action to enforce outstanding debts in her name in court. What happened The background to this complaint and my initial conclusions were set out in my provisional decision. I said:... (4 pages)View decision -
Decision Reference DRN-4788002
21 Jun 2024 Marshmallow Insurance Limited UpheldInsuranceDRN-4788002 The complaint Mr J has complained that Marshmallow Insurance Limited declined his claim and cancelled his motor insurance policy. What happened Mr J was involved in an incident on 22 October 2023 in which his car was severely damaged. Marshmallow rejected the claim he made as h... (3 pages)View decision -
Decision Reference DRN-4743516
21 Jun 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4743516 The complaint Mrs H complains that Advantage Insurance Company Limited rejected a claim on her buildings insurance policy and said the policy was void. What happened Mrs H took out home buildings insurance in June 2020 and renewed the policy in June 2021 and June 2022. She made... (4 pages)View decision -
Decision Reference DRN-4476753
21 Jun 2024 Oculus Wealth Management Limited UpheldInvestmentsDRN-4476753 The complaint Mr and Mrs S complain about Oculus Wealth Management Limited (‘Oculus’). They say that the offshore investment bond they were recommended to start contained a ‘non-permissible’ asset and this resulted in a tax liability. They would like Oculus to pay this tax liab... (4 pages)View decision -
Decision Reference DRN-4857890
21 Jun 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4857890 The complaint Mr Y complains that Santander UK Plc didn’t provide him with the service it should have when he raised issues about making payments to his account. Mr Y wants Santander to be investigated for making false claims to customers and losing customer data as Santander s... (4 pages)View decision