We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130332 results
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Decision Reference DRN-6106088
26 Feb 2026 Tesco Underwriting Limited UpheldInsuranceDRN-6106088 The complaint Mr A complains that Tesco Underwriting Limited (Tesco) unfairly cancelled his motor insurance policy and declined to settle his claim. Mr A is represented by his son who is a named driver under Mr A’s policy. As Mr A is the policyholder, and for ease, I’ve ref... (3 pages)View decision -
Decision Reference DRN-6183635
26 Feb 2026 Bank of Scotland Plc UpheldBanking and PaymentsDRN-6183635 The complaint Mr M complains that Bank of Scotland plc trading as Halifax (Halifax) will not refund him money he says he lost in a scam. What happened The circumstances surrounding Mr M’s complaint are well known to both parties, so I won’t repeat them in detail here. Instea... (3 pages)View decision -
Decision Reference DRN-6184384
26 Feb 2026 Close Brothers Limited UpheldConsumer CreditDRN-6184384 The complaint Mr B is complaining that Close Brothers Limited trading as Close Brothers Motor Finance (CBMF) shouldn’t have lent to him – he says the lending was unaffordable. What happened In June 2024, Mr B signed a conditional sale agreement with CBMF to finance the purch... (4 pages)View decision -
Decision Reference DRN-6072321
26 Feb 2026 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-6072321 The complaint Mr and Mrs D complain that HSBC UK Bank Plc (“HSBC”) won’t refund money they lost when they fell victim to a scam. They are being represented by solicitors in this complaint. As it was Mr D who made the disputed payments from his joint account with Mrs D, for... (10 pages)View decision -
Decision Reference DRN-6009939
26 Feb 2026 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-6009939 The complaint Mr C complains about information recorded on his credit file by Barclays Bank UK PLC trading as Tesco Bank. What happened Mr C held a credit card with Tesco. In August 2025, he contacted Tesco after discovering it had recorded a missed payment on his credit fil... (2 pages)View decision -
Decision Reference DRN-5992420
26 Feb 2026 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5992420 The complaint Miss H complains Admiral Insurance (Gibraltar) Limited (Admiral) caused avoidable delays after she made a claim on her motor insurance policy. Admiral are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of the inte... (3 pages)View decision -
Decision Reference DRN-6122443
26 Feb 2026 CA AUTO FINANCE UK LTD UpheldConsumer CreditDRN-6122443 The complaint Mr B complains about a car supplied to him using a personal contract purchase agreement taken out with CA Auto Finance UK Ltd (“CA Auto”). What happened In May 2023, Mr B acquired a brand-new car using a personal contract purchase agreement with CA Auto. The c... (5 pages)View decision -
Decision Reference DRN-5899167
26 Feb 2026 MBNA Limited UpheldBanking and PaymentsDRN-5899167 The complaint Mr K complains that MBNA Limited (MBNA) is holding him liable for a credit card that he did not consent to. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I have summarised what I belie... (5 pages)View decision -
Decision Reference DRN-6176708
26 Feb 2026 Nationwide Building Society UpheldMortgagesDRN-6176708 The complaint Miss D complains that Nationwide Building Society made errors which prevented her submitting a porting application. She had to take out a mortgage elsewhere and paid an early repayment charge (ERC) to Nationwide. She asks that the ERC is refunded. What happened... (3 pages)View decision -
Decision Reference DRN-6131015
26 Feb 2026 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-6131015 The complaint Miss S is unhappy that The Royal Bank of Scotland Plc (‘RBS’) won’t provide her with a full refund of payments she says were lost to a scam. What happened The detailed background to this complaint is well known to both parties and has been previously set out b... (3 pages)View decision