We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 125299 results
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Decision Reference DRN-4435552
8 Mar 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4435552 The complaint Mr S complains about the way National Westminster Bank Plc (NatWest) has dealt with his chargeback claims and an ATM dispute. What happened Mr S complains NatWest hasn’t settled chargeback claims he raised in December 2022 and June 2023. Mr S has also said that ... (3 pages)View decision -
Decision Reference DRN-4038537
8 Mar 2024 CST Wealth Management Limited UpheldPensions and AnnuitiesDRN-4038537 The complaint Mr M complains that he was given unsuitable advice by CST Wealth Management Limited (‘CST’) to transfer the benefits from his defined benefit (‘DB’) pension scheme with British Steel (‘BSPS’) to a personal pension plan. He says the advice was unsuitable for him an... (8 pages)View decision -
Decision Reference DRN-4562479
8 Mar 2024 U K Insurance Limited UpheldInsuranceDRN-4562479 The complaint Mr R complains that U K Insurance Limited trading as Darwin (UKI) haven’t refunded the premium he is due following cancellation of his motor insurance policy. What happened In February 2023 Mr R contacted UKI to cancel his motor insurance as the vehicle was off th... (2 pages)View decision -
Decision Reference DRN-4670541
8 Mar 2024 HBOS Investment Fund Managers Limited UpheldInvestmentsDRN-4670541 The complaint Mrs P complains that HBOS Investment Fund Managers Limited have failed to pay her share compensation. Mrs P is being represented by her daughter, but for ease of reference I shall refer to Mrs P only throughout my decision. What happened Mrs P has held three inve... (4 pages)View decision -
Decision Reference DRN-4664381
8 Mar 2024 Watford Insurance Company Europe Limited UpheldInsuranceDRN-4664381 The complaint Mr E complains that Watford Insurance Company Europe Limited (“Watford”) declined a claim under his motor insurance policy. What happened Mr E had a motor insurance policy with Watford covering his car. He took out the policy through a broker. He originally bought... (3 pages)View decision -
Decision Reference DRN-4670148
8 Mar 2024 Ageas Insurance Limited UpheldInsuranceDRN-4670148 The complaint Miss M Has complained that Ageas Insurance Limited (Ageas) unfairly declined a claim under a home insurance policy. What happened Miss M contacted Ageas to make a claim for storm damage. Ageas didn’t accept the claim because it said there weren’t storm conditions ... (3 pages)View decision -
Decision Reference DRN-4670174
8 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4670174 The complaint Mrs S, on behalf of ‘S’, complains that Monzo Bank Ltd (“Monzo”) won’t refund the money she lost as a result of an Authorised Push Payment (“APP”) scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it all in detai... (4 pages)View decision -
Decision Reference DRN-4670331
8 Mar 2024 TFLI Ltd UpheldConsumer CreditDRN-4670331 The complaint Mr B is complaining about TFLI Ltd trading as www.lightfinance.co.uk because he says it used his personal data incorrectly. What happened Mr B enquired about a loan online with TFLI in May 2022. His details were then passed to third parties without his agreement a... (2 pages)View decision -
Decision Reference DRN-4603177
8 Mar 2024 Bank of Ireland (UK) Plc UpheldMortgagesDRN-4603177 The complaint Mr and Mrs T complain that Bank of Ireland (UK) Plc (BoI) didn’t honour the offer of a lower interest rate on their buy to let mortgage. What happened Mr and Mrs T have several buy to let mortgages with BoI. I’ll refer to the mortgage at the centre of this case as... (3 pages)View decision -
Decision Reference DRN-4670155
8 Mar 2024 esure Insurance Limited UpheldInsuranceDRN-4670155 The complaint Mr J complains esure Insurance Limited trading as Sheilas' Wheels (“esure”) has unfairly decided to settle a claim against his policy on a split liability basis. What happened The details of the complaint are well known to both parties, so I won’t repeat them... (2 pages)View decision
