We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 128312 results
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Decision Reference DRN-4794145
20 Jun 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4794145 The complaint M, a company, complains that Revolut Ltd won’t refund a payment it didn’t make. Mr L, a director of M, brings the complaint on M’s behalf. What happened Mr L explained that he received a call that appeared to come from Revolut. They told him someone had tried to ... (3 pages)View decision -
Decision Reference DRN-4760789
20 Jun 2024 U K Insurance Limited UpheldInsuranceDRN-4760789 The complaint Mr B has complained about the way U K Insurance Limited trading as Direct Line dealt with a claim he made under his van insurance policy. What happened In May 2023 Mr B was involved in an incident and his van was damaged. The third party insurer (TPI) accepted lia... (3 pages)View decision -
Decision Reference DRN-4858741
20 Jun 2024 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-4858741 The complaint Miss C has complained to us about the administration of a hire agreement by Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (“VWFS ”). What happened During the hire period Miss C was said to have incurred four Penalty Charge Notices (... (5 pages)View decision -
Decision Reference DRN-4717402
20 Jun 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4717402 The complaint Mr B is unhappy that J.P. Morgan Europe Limited (trading as Chase) won’t refund money he lost as a result of a scam. What happened In December 2023, Mr B fell victim to a job scam. In summary, he was tricked into sending cryptocurrency via his Chase bank account i... (3 pages)View decision -
Decision Reference DRN-4725175
20 Jun 2024 TICORP Limited UpheldInsuranceDRN-4725175 The complaint Mr M and Miss T have complained that TICORP Limited mis sold a travel insurance policy. What happened Miss T bought a travel insurance policy through TICORP. She was unable to travel due to a problem during her pregnancy. She made a claim which the insurer decline... (3 pages)View decision -
Decision Reference DRN-4861050
20 Jun 2024 Lloyds Bank PLC UpheldConsumer CreditDRN-4861050 The complaint Mr V’s complaint is that Lloyds Bank PLC incorrectly reported a default on his credit file leading to him suffering financial detriment when obtaining credit. Mr V has said this has caused him significant distress and inconvenience. Mr V also complained about Lloy... (6 pages)View decision -
Decision Reference DRN-4757785
20 Jun 2024 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-4757785 The complaint Mr W has complained about Admiral Insurance (Gibraltar) Limited’s decision to cancel his policy and decline his claim by relying on its fraud exclusion. What happened Mr W bought a car insurance policy with Admiral to start in February 2023. In May 2023 Mr W repor... (4 pages)View decision -
Decision Reference DRN-4864631
20 Jun 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4864631 The complaint This complaint is brought on behalf of the estate of Mrs P by her son and representative, Mr W. Mr W says Lloyds Bank PLC (“Lloyds”) ought not to have provided his mother with an overdraft facility when she was already in financial difficulties. What happened Mrs ... (3 pages)View decision -
Decision Reference DRN-4691639
20 Jun 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4691639 The complaint Mr E complains AXA Insurance UK Plc unfairly declined his claim for subsidence made on his home insurance policy. What happened Mr E held insurance with AXA from July 2019 to July 2023. In November 2023, he contacted AXA to make a claim for damage caused by subsid... (3 pages)View decision -
Decision Reference DRN-4812831
20 Jun 2024 HSBC UK Bank Plc UpheldConsumer CreditDRN-4812831 The complaint Mr M is complaining about HSBC UK Bank Plc because he says it lent irresponsibly by providing a loan he couldn’t afford. What happened In June 2023, HSBC provided Mr M with a loan of £15,000, repayable over five years with a monthly repayment of £342. The loan agr... (4 pages)View decision