We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 120163 results
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Decision Reference DRN-3953448
2 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-3953448 The complaint Mr I complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (42 pages)View decision -
Decision Reference DRN-4355548
2 Oct 2023 esure Insurance Limited UpheldInsuranceDRN-4355548 The complaint Miss D complains about Esure Insurance Limited (Esure) who declined her claim under her home insurance policy. What happened Miss D said that around two years after she had moved into the property, she noticed a damp patch in her home. She contacted a contractor w... (4 pages)View decision -
Decision Reference DRN-4262869
2 Oct 2023 Acromas Insurance Company Limited UpheldInsuranceDRN-4262869 The complaint Mr M and Mrs M complained about how Acromas Insurance Company Limited (Acromas) dealt with a claim under a home insurance policy. As Mr M seemed to deal with the claim and complaint, I will normally only refer to him. What happened Mr M contacted Acromas to make a... (2 pages)View decision -
Decision Reference DRN-4378211
2 Oct 2023 MBNA Limited UpheldBanking and PaymentsDRN-4378211 The complaint Mrs C complains that MBNA Limited irresponsibly granted her credit she couldn’t afford to repay. What happened MBNA opened a credit card account for Mrs C in July 2018. This type of credit was an open- ended or running account facility and the credit limit was £2,... (4 pages)View decision -
Decision Reference DRN-4257851
2 Oct 2023 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4257851 The complaint Mrs F complains that The Prudential Assurance Company Limited (Prudential) provided advice based on information that was factually incorrect. She states that she was not provided with all the available options and relevant documents and as a result has drawn down ... (6 pages)View decision -
Decision Reference DRN-4312742
2 Oct 2023 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4312742 The complaint Mr H’s complaint about Scottish Widows Ltd (Scottish Widows) is comprised of a number of parts. The first relates to a single payment made into his pension which was not actioned in a timely manner. The second point of complaint relates to lack of functionality in... (4 pages)View decision -
Decision Reference DRN-4378409
2 Oct 2023 Arthur J. Gallagher Insurance Brokers Limited UpheldInsuranceDRN-4378409 The complaint Ms B and Mr U are unhappy with the advice given by Arthur J. Gallagher Insurance Brokers Limited (AJG) after making a claim under their contents insurance policy. What happened In February 2022 Ms B and Mr U purchased a contents insurance policy via AJG acting as ... (5 pages)View decision -
Decision Reference DRN-4355031
2 Oct 2023 Alwyn Insurance Company Limited UpheldInsuranceDRN-4355031 The complaint Mrs T has complained that Alwyn Insurance Company Limited unfairly declined a claim on her pet insurance policy. What happened In April 2022 Mrs T took out a pet insurance policy with Alwyn to cover her dog. The policy renewed in April 2023. In May 2023 Mrs T made... (2 pages)View decision -
Decision Reference DRN-4077983
2 Oct 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4077983 The complaint Mr W complains that Options UK Personal Pensions LLP (formerly Carey Pensions) (‘Options’) shouldn’t have accepted a transfer of his occupational pension scheme into a self-invested personal pension (‘SIPP’). He wants to be put back into the position he would have... (42 pages)View decision -
Decision Reference DRN-4081337
2 Oct 2023 Nationwide Building Society UpheldBanking and PaymentsDRN-4081337 The complaint Mr S complains about what happened when his fixed term savings ISA with Nationwide Building Society matured. He said Nationwide failed to give him effective notice of the maturity date, and wrongly moved his money into a lower interest account. What happened Mr S ... (4 pages)View decision
