We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 130332 results
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Decision Reference DRN-4872422
4 Sep 2024 EB ASSOCIATES GROUP LIMITED UpheldPensions and AnnuitiesDRN-4872422 The complaint Mr B complains that some advice he received from EB Associates Group Limited regarding the consolidation and investment of his pension savings was inappropriate. What happened Mr B has been assisted in making his complaint by a claims management company. But in... (3 pages)View decision -
Decision Reference DRN-4947381
4 Sep 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4947381 The complaint Mr M has complained about the way Mitsubishi HC Capital UK Plc (“MHCC”) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Credit Act... (7 pages)View decision -
Decision Reference DRN-4999288
4 Sep 2024 Zopa Bank Limited UpheldBanking and PaymentsDRN-4999288 The complaint Mr D says Zopa Bank Limited irresponsibly lent to him. What happened Mr D took out a credit card from Zopa in February 2023. He was given a credit limit of £1,000. He says he should not have been given the card as he had recently opened four new accounts and he... (3 pages)View decision -
Decision Reference DRN-5002652
4 Sep 2024 Ageas Insurance Limited UpheldInsuranceDRN-5002652 The complaint Mr T has complained about the market value Ageas Insurance Limited offered when it settled his claim as a total loss in October 2023. Mr T made a claim under his commercial van insurance policy. What happened In October 2023 Mr T made a claim for damage to his ... (5 pages)View decision -
Decision Reference DRN-5001569
4 Sep 2024 U K Insurance Limited UpheldInsuranceDRN-5001569 The complaint Miss W is unhappy with the service provided by U K Insurance Limited trading as Direct Line (UKI) following a claim made on her car insurance policy. What happened Following an incident involving her car, Miss W made a claim under her policy. UKI appointed one... (6 pages)View decision -
Decision Reference DRN-4992001
4 Sep 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4992001 The complaint Mrs F complains Santander UK Plc did not correctly transfer money to an account overseas. At times, Mrs F’s husband has made representation on her behalf. But, for ease, I will refer to all submissions as having come direct from Mrs F. What happened Mrs F we... (5 pages)View decision -
Decision Reference DRN-5002831
4 Sep 2024 Open Insurance Services UK Limited UpheldInsuranceDRN-5002831 The complaint Mr C complains that Open Insurance Services UK Limited incorrectly deducted the premium for his mobile phone insurance policy twice from his account, leaving him in financial difficulty. Where I refer to Open, this includes the actions of its agents and claims... (3 pages)View decision -
Decision Reference DRN-4894073
4 Sep 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4894073 The complaint Miss E has complained that Monzo Bank Ltd won’t refund the money she lost after falling victim to a scam. What happened In autumn 2023, Miss E was cold-contacted by scammers offering her an online job. The job was entirely remote, with flexible hours, performin... (4 pages)View decision -
Decision Reference DRN-4930079
4 Sep 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4930079 The complaint Mr R complains about AXA Insurance UK Plc (“AXA”) and the way they settled the claim he made on his motor insurance policy. Mr R also complains about the way AXA investigated and progressed this claim. What happened The claim and complaint circumstances are wel... (4 pages)View decision -
Decision Reference DRN-5002508
4 Sep 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-5002508 The complaint Mr A complains that, before it accepted his application to transfer his occupational defined benefit (‘DB’) pension scheme into a self-invested personal pension (‘SIPP’), Options UK Personal Pensions LLP (‘Options’, formerly Carey Pensions) didn’t carry out su... (36 pages)View decision