We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 121479 results
-
Decision Reference DRN-4184308
8 Nov 2023 NTM Financial Services Ltd UpheldPensions and AnnuitiesDRN-4184308 The complaint Mr N complains about the advice NTM Financial Services Ltd (‘NTM’) gave to transfer the benefits from his defined-benefit (‘DB’) occupational pension scheme, the British Steel Pension Scheme (‘BSPS’) to a self-invested personal pension (‘SIPP’). He says the advice... (9 pages)View decision -
Decision Reference DRN-3749709
8 Nov 2023 Inspirational Financial Management Ltd UpheldPensions and AnnuitiesDRN-3749709 The complaint Mr L complains about the suitability of the advice provided by Inspirational Financial Management Ltd (“IFM”) in November 2017 to transfer the value of his safeguarded benefits in the British Steel Pension Scheme (“BSPS”) to a personal pension plan (“PPP”). Mr L i... (12 pages)View decision -
Decision Reference DRN-4426522
7 Nov 2023 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-4426522 The complaint Mr S complains that Volkswagen Financial Services (UK) Limited, trading as Audi Financial Services (“VWFS”), gave him conflicting information about setting up a repayment plan. What happened In May 2019 Mr S entered into a regulated hire purchase agreement with VW... (2 pages)View decision -
Decision Reference DRN-4443091
7 Nov 2023 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4443091 The complaint Miss S complains that National Westminster Bank Plc provided her with poor customer service, which resulted in her being without access to her funds for two weeks. What happened Miss S says that she upgraded her mobile phone on 5 February 2023, and because of this... (6 pages)View decision -
Decision Reference DRN-4277192
7 Nov 2023 esure Insurance Limited UpheldInsuranceDRN-4277192 The complaint Mr B complains that esure Insurance Limited cancelled his motor insurance policy by accident. He wants £1,500 compensation for the trouble and upset this caused. What happened Mr B was stopped by the police for driving whilst uninsured. He bought temporary cover ... (2 pages)View decision -
Decision Reference DRN-4127082
7 Nov 2023 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4127082 The complaint Mr L complains that Options UK Personal Pensions LLP (‘Options’) shouldn’t have accepted his application to transfer his defined benefit pension into a self-invested personal pension (‘SIPP’) and invest his funds in a Friends Provident International (‘FPI’) bond. ... (39 pages)View decision -
Decision Reference DRN-4443257
7 Nov 2023 Advanced Payment Solutions Limited UpheldBanking and PaymentsDRN-4443257 The complaint Mr J, as director of the limited company “B”, has complained that Advanced Payment Solutions Limited (trading as Cashplus Bank) won’t refund transactions he says he didn’t make or otherwise authorise. What happened Mr J has explained that his bag was stolen while ... (4 pages)View decision -
Decision Reference DRN-3601327
7 Nov 2023 Share In Ltd UpheldInvestmentsDRN-3601327 The complaint Mr A complains he was misled about the details of a property investment. The investment was made through PropTech Crowd Ltd (PropTech) trading as Igloo Crowd, which was an appointed representative of Share In Ltd. What happened PropTech ran a crowdfunding platform... (5 pages)View decision -
Decision Reference DRN-4441160
7 Nov 2023 John Lewis Financial Services Limited UpheldBanking and PaymentsDRN-4441160 The complaint Mr G is unhappy with the way John Lewis Financial Services Limited (“JLFS”) dealt with a claim he made to recover money he paid for a package holiday. Background to this decision I recently issued my provisional decision setting out the events leading up to this c... (7 pages)View decision -
Decision Reference DRN-4340505
7 Nov 2023 U K Insurance Limited UpheldInsuranceDRN-4340505 The complaint Mr H complains about UK Insurance Limited (UKI) who wouldn’t cover the cost of repairing his device, under his home insurance policy. What happened Mr H dropped his device and made a claim against his policy, as the screen became damaged. UKI accepted the claim an... (3 pages)View decision
